Technical Support Representative

Facility Solutions Group

Technical Support Representative responsible for troubleshooting technical issues and educating customers. Working in a fast-paced communication center for effective issue resolution.

Posted 7/20/2026full-timeRound Rock • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong problem-solving capabilities and excellent analyzation skills while providing tier 1 and tier 2 support in a fast-paced communication center. Proficient in remote desktop support and effective documentation of customer interactions.

Highest-signal resume keywords

Help Desk ExperienceTechnical Issue TroubleshootingRemote Desktop ProficiencyExcellent Analyzation SkillsDocument Organization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical Issue ResolutionConnectivity TroubleshootingInstallation SupportEquipment Defect AnalysisTyping Proficiency

Soft Skills

Problem SolvingCustomer EducationDetail-Oriented Note Taking

Tools & Technologies

Remote DesktopsG-SuiteOS Navigation

Certifications & Qualifications

High School DiplomaGeneral Education Degree

Industry Keywords

Energy ManagementHVACElectrical

About the role

Key responsibilities & impact

Provide tier 1 or tier 2 support in a fast-paced communication center
Analyze, troubleshoot and resolve technical issues for connectivity, installation, and equipment defects
Educate customers and configure client’s equipment remotely when needed
Escalate unresolved issues to the next tier of support
Document results of interactions using multiple computers and databases.

Requirements

What you’ll need

High School diploma or General Education Degree
Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
Excellent analyzation skills
Problem solving capabilities
Proficient computer skills in remote desktops, G-Suite and OS navigation
Demonstrated proficiency in typing and grammar
Ability to organize documents and records as well as detailed note taking.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Facility Solutions Group Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1982 🤝 B2B ⚡ Energy B2B
Construction
Energy Facility Solutions Group is a commercial electrical contractor specializing in providing comprehensive solutions for electrical, lighting, technology, and signage systems for businesses. With services ranging from installation to maintenance, they cater to diverse industries such as education, healthcare, retail, and government. With a strong focus on energy efficiency and smart building technologies, FSG helps organizations improve operational performance and achieve significant cost savings. Technical Support Representative 🔥 4 minutes ago 🏢 Round Rock – Onsite 💵 $18 - $25 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide tier 1 or tier 2 support in a fast-paced communication center
Analyze, troubleshoot and resolve technical issues for connectivity, installation, and equipment defects
Educate customers and configure client’s equipment remotely when needed
Escalate unresolved issues to the next tier of support
Document results of interactions using multiple computers and databases. 🎯 Requirements
High School diploma or General Education Degree
Experience in Help Desk, Energy Management, HVAC, or Electrical is preferred
Excellent analyzation skills
Problem solving capabilities
Proficient computer skills in remote desktops, G-Suite and OS navigation
Demonstrated proficiency in typing and grammar
Ability to organize documents and records as well as detailed note taking. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs