Business Support Analyst Lead – Treasury Operations

USAA

Business Support Analyst Lead analyzing complex business data and optimizing operations at USAA. Collaborating with teams to enhance business strategies and recommend improvements.

Posted 7/17/2026full-timeSan Antonio • Texas • 🇺🇸 United StatesSenior💰 $103,450 - $197,730 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in business analysis and optimization, leveraging data analytics and operational planning to enhance business processes and systems. Capable of mentoring team members and driving collaboration to achieve strategic business objectives.

Highest-signal resume keywords

Business AnalysisData AnalyticsOperational PlanningRisk ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-To-End AnalysisRequirement GatheringDocumentationCurrent/Future State AnalysisForecasting

Soft Skills

CoachingMentoringCollaborationProblem Solving

Tools & Technologies

MS VisioMS ExcelTableauSQL

Industry Keywords

Business OperationsBusiness RequirementsAudit ReviewsBusiness Strategy DevelopmentRisk And Compliance

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems
Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics
Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support
Assist and mentor team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings
Manage broad functional projects and/or participate as a SME resource on larger initiatives to support business requirements
Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership
Maintain broad system knowledge, stay current on all system enhancements, identify training needs and implement plans
Maintain broad business knowledge, stay current on key business strategies and initiatives and identify opportunities for support and enablement
Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
Provide insight, analyses, advice and recommendations to keep business on operational and financial plan
Gather information, analyze data and trends to identify and implement business optimization opportunities
Support team with assigned analysis, contribute in discussions of strategic options and recommendations
Develop/advice on policies, standards, risk management and controls related to relevant processes
Coach and provide on-the-job training for other team members
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

What you’ll need

Bachelor's degree; OR 4 years of relevant education and/or experience
8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations
Knowledge of business operations and systems/business requirements processes
Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes
Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL
Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.

Benefits

Comp & perks

comprehensive medical, dental and vision plans
401(k)
pension
life insurance
parental benefits
adoption assistance
paid time off program with paid holidays plus 16 paid volunteer hours
various wellness programs
career path planning and continuing education assistance