Desktop Support Analyst II

Catalyst Corporate Federal Credit Union

Desktop Support Analyst II providing support for desktop environments as part of Catalyst's team in Plano, TX. Responsible for desktop infrastructure deployment, maintenance, and user support.

Posted 7/22/2026full-timePlano • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in desktop support, including configuration and troubleshooting of PC/MAC operating systems, virtual environments, and telecommunication infrastructure. Proficient in managing desktop vulnerabilities and providing effective solutions to technical problems while maintaining strong communication and organizational skills.

Highest-signal resume keywords

Desktop Support ExperienceVMWare ProficiencyWindows 11 ConfigurationITSM Software KnowledgeCisco Telecommunication Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop ConfigurationTroubleshootingPC/MAC Operating SystemsVirtual Desktop SupportTelecommunication InfrastructureHelp Desk MonitoringSmartphone SupportData Wiring InfrastructureProblem DiagnosisDesktop Standardization

Soft Skills

Attention to DetailOrganizational SkillsCommunication SkillsSelf-MotivatingFlexibility

Industry Keywords

Desktop InfrastructureEnvironmental VariablesCustomer Request AnalysisProject ParticipationAfter-Hours Support

Tech Stack

Tools & technologies

AndroidCloudiOSITSMVMware

About the role

Key responsibilities & impact

Assures the timely deployment and maximum availability of the desktop infrastructure by analyzing individual desktop environments and making configuration decisions regarding operating systems, system applications, environmental variables, and desktop hardware.
Design, document, and implement improvements to the desktop support processes and functions.
Participate in major and complex projects and perform problem diagnosis of the desktop environments.
Schedule and perform routine and weekend support and may be called upon to provide after-hours support.
Serve as the on-call contact as needed.
Responsible for direct support of a desktop environment including personal computers, virtual desktops, laptops, tablets, printers, smartphones, cloud environment, and telephones.
Develop guidelines, manage and monitor desktop vulnerabilities, deployment systems, and desktop standardization.
Proficient at analyzing and documenting customer request requirements and problem symptoms to make recommendations and implement moves, additions, changes, and maintenance of desktop equipment as well as internal data and telecommunication wiring infrastructure.
Participate in the resolution of daily support requests assigned in ITSM system.
Serve as a technical resource in the use of current and future enterprise software applications.
Provide support, including training and mentoring, to all members of the Help Desk team as well as end users.
Follow oral and written directions, be self-motivating and able to work with minimum direction, prioritize assigned workloads, and effectively complete projects and priorities.

Requirements

What you’ll need

4+ years of desktop support experience
Basic computer and office skills
VMWare experience
Thorough knowledge and practical experience in updating, configuring, and troubleshooting PC/MAC operating systems (primarily Windows 11 and iOS)
Advanced knowledge of supporting workstations in a virtual environment
Thorough knowledge and practical experience in updating, configuring and supporting Cisco telecommunication infrastructure
Advance knowledge of Help Desk monitoring software (ITSM)
Advanced Smartphone experience (iOS and Android)
Firm understanding of implementation techniques and sustainment requirements for desktop, network, and server environments
Demonstrated ability to perform analysis and make decisions that provide innovative and effective solutions for moderate technical problems
Must be able to follow oral and written directions
Must be self-motivating and able to work with minimum direction
Must be able to prioritize assigned workloads and effectively complete projects and priorities
Attention to detail, administration, and demonstrated organizational skills are required
Strong verbal, written, listening, and communication skills
Demonstrated ability to establish and maintain productive working relationships with all levels of employees
Must be flexible and highly receptive to change

Benefits

Comp & perks

Time Away: Federal Holidays, Vacation, Sick Time, and Parental Leave, as well as time off for volunteering.
Planning for the Future: 401K retirement savings plan with matching and company contributions.
Supporting your Health & Well-Being: Flexible health and insurance options, including Medical, Dental, and Vision Insurance choices, Long and Short-Term Disability Insurance, Life Insurance, Supplemental Life and AD&D Insurance, as well as a Flexible Spending Account.
Building a Family: We were named “Best Place for Working Parents” since 2021 due to our commitment to family-friendly policies and practices.
Work-Life Integration: Other benefits include credit union membership, a casual work environment, paid covered parking, and an onsite fitness facility with showers. In addition, we also offer access to a variety of onsite services, such as a massage therapist and personal trainer, car wash and detail service, vehicle refueling service, and food delivery service.