Catalyst Corporate Federal Credit Union

Support Engineer

• Assures the timely deployment and maximum availability of the desktop infrastructure by analyzing individual desktop environments and making configuration decisions regarding operating systems, system applications, environmental variables, and desktop hardware.
• Design, document, and implement improvements to the desktop support processes and functions.
• Participate in major and complex projects and perform problem diagnosis of the desktop environments.
• Schedule and perform routine and weekend support and may be called upon to provide after-hours support.
• Serve as the on-call contact as needed.
• Responsible for direct support of a desktop environment including personal computers, virtual desktops, laptops, tablets, printers, smartphones, cloud environment, and telephones.
• Develop guidelines, manage and monitor desktop vulnerabilities, deployment systems, and desktop standardization.
• Proficient at analyzing and documenting customer request requirements and problem symptoms to make recommendations and implement moves, additions, changes, and maintenance of desktop equipment as well as internal data and telecommunication wiring infrastructure.
• Participate in the resolution of daily support requests assigned in ITSM system.
• Serve as a technical resource in the use of current and future enterprise software applications.
• Provide support, including training and mentoring, to all members of the Help Desk team as well as end users.
• Follow oral and written directions, be self-motivating and able to work with minimum direction, prioritize assigned workloads, and effectively complete projects and priorities.

Desktop Support Analyst II

Account Executive

• Represents, supports, and develops relationships between Catalyst Corporate and executive management at assigned credit unions.
• Uses a consultative approach to manage the clients existing book of business, provide market insights, develop account plans, and territory plans.
• Develops, maintains and executes on renewal strategies to protect revenue, negotiate contracts, and increase share of wallet and develop new business within the assigned credit unions.
• Fosters in-depth and productive relationships at all levels with both the credit union and Catalyst departments.
• Promotes the use of Catalyst products and services with the goal to position the business to shape and capitalize on emerging consumer and market needs.