Technical Support Representative I

Mouser Electronics

Technical Support Representative providing quality service to Mouser Electronics customers through effective communication and assistance in component selection. Responsible for educating customers on product usage and website navigation.

Posted 7/23/2026full-timeMansfield • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate with internal and external stakeholders. Possesses a Bachelor's degree in Electronics Engineering or a related field, with a commitment to professional development and quality processes.

Highest-signal resume keywords

Customer Service ExcellenceEffective CommunicationBachelor's Degree in Electronics EngineeringIndependent Decision-MakingProfessionalism

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Desire to Provide Excellent ServiceProfessional and Courteous CorrespondenceAbility to Interact Directly with Customers

Industry Keywords

Electronics EngineeringSupplier TrainingTotal Quality ProcessTrade ShowsCustomer Support

About the role

Key responsibilities & impact

Demonstrates the highest quality of customer service and effectively interacts with all internal and external business contacts.
Uses resources effectively to provide customers the best component selection for the application and offers associated items with product support.
Teaches customers how to navigate the Mouser website to allow customers to find information easily while minimizing their need of additional support from the Technical Support team.
Communicates requirements and interacts effectively with customers, suppliers, Customer Service, Products, and other Mouser departments.
Attends and contributes to supplier trainings and company meetings.
Supports the Local Customer Service team and provides support for other teams when needed.
Supports and participates in company total quality process and represents the company in a professional manner.
Works with minimum supervision and makes independent decisions.
Maintains proper phone and chat coverage during scheduled work hours and regular attendance at work is an essential part of the job.
Able and willing to travel to supplier training seminars and represent Mouser at trade shows.

Requirements

What you’ll need

Bachelor’s degree in electronics engineering or equivalent field of study.
Exhibits the desire to provide excellent service, carry out correspondences in a professional and courteous manner, and interact directly with customers as needed.
Exhibits desire and ability to advance.
Minimal or no experience in the job.
Works under close supervision.

Benefits

Comp & perks

Competitive pay and benefits
Business casual dress environment
State-of-the-art facility
Opportunities for professional development