Technical Support Analyst

CSC

Technical Support Analyst providing software support to Corptax customers via multiple channels. Collaborating with teams and resolving technical inquiries to enhance customer experience.

Posted 7/23/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $59,884 - $76,629 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in Corptax products and software support, with a strong focus on customer service and problem-solving. Capable of documenting case information accurately and collaborating effectively within a team environment.

Highest-signal resume keywords

Software Support ExperienceCorptax Product KnowledgeAutomation Tools ExposureMicrosoft Product ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportCase DocumentationRelease TestingTechnical Case SupportCustomer Inquiry Resolution

Soft Skills

Strong Communication SkillsInterpersonal SkillsConflict ResolutionTeam CollaborationSelf-Motivated

Tools & Technologies

AnsiblePowerAutomateSailPointElasticMicrosoft IntuneAPIsCorptax Case Tracking Software

Certifications & Qualifications

Bachelor’s Degree in Technology Field

Industry Keywords

Customer ServiceTechnical SupportSoftware EnhancementDigital Support CapabilitiesContinuous Improvement

Tech Stack

Tools & technologies

Ansible

About the role

Key responsibilities & impact

Provide technical case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization
Understand customer needs and provide personalized support to assigned customers or other customers as requested based on areas of specialization/expertise and customer need
Respond to and provide appropriate solutions to intermediate level customer inquiries while maintaining moderate case closure rates
Collaborate with team members in a fast-paced environment
Work under clearly defined guidelines, with moderate supervision, making sound decisions based on previous experience and confirming your conclusions with more senior level team members prior to execution
Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue
Review knowledge base solutions within professional expertise to ensure overall quality of our resources and digital support capabilities
Develop proficiency in all Corptax products from a technical perspective
Perform release testing, as required, of customer scenarios both prior to and after a new Corptax product release. Testing is a shared responsibility, including triage of new product releases and identifying potential required software enhancements
Assist on various projects as assigned
Learn new technology and experiment with potential internal efficiency solutions
Demonstrate consistent exemplary standards of ethical conduct
Promote a culture of cooperation, collaboration, and connection within the support team, as well as globally with other CSC business units.

Requirements

What you’ll need

3-4 years of relevant software support experience
Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and API’s
Bachelor’s degree in a technology field is preferred or relevant experience
High standards of customer service and support, honesty, and integrity
Proficiency with Microsoft products
Ability to quickly learn Corptax technologies
Ability to accurately and completely document case information into the Corptax case tracking software
Excellent problem-solving skills
Strong, positive attitude and work ethic desired
Ability to work independently and as part of a team, possessing moderate conflict resolution and negotiation skills to provide positive customer experiences
Strong communication skills – both written and verbal
Strong interpersonal skills
Self-motivated with a drive for continuous improvement.

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Comprehensive benefits package
Support for colleagues with disabilities
Competitive and comprehensive benefits package