IT Support Engineer

DeepL

IT Support Engineer responsible for IT services for DeepL employees in Austin and globally. Collaborating with international teams for effective technology setup and support.

Posted 7/16/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Support and IT Operations, with a strong focus on employee hardware management, IT security best practices, and effective collaboration within international teams. Proficient in utilizing AI tools and technologies to enhance operational efficiency and improve service delivery.

Highest-signal resume keywords

IT Support ExperienceAI Tools ProficiencyOperating Systems KnowledgeIT Security Best PracticesVendor Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT SupportIT OperationsOperating SystemsAccount AdministrationHardware TroubleshootingNetwork ConnectivityITIL ProcessesIT Asset ManagementIT Inventory ManagementTicketing Systems

Soft Skills

Excellent CommunicationInterpersonal SkillsCustomer Care FocusCollaborationCultural Sensitivity

Tools & Technologies

MDM ToolsJAMFIntuneZoom Conference SystemEmerging Technologies

Industry Keywords

AI FluencySecurity StandardsEndpoint SecurityPhishing AwarenessThird Party Providers

Tech Stack

Tools & technologies

JamfLinuxMacOS

About the role

Key responsibilities & impact

You will be responsible for IT services and IT operations for DeepL team members in Austin, TX as well as remote global support. This role is a Full time role and requires to be physically onsite 4 days a week.
Collaborate closely with IT team members in other countries, liaise with third party providers, and ultimately ensure DeepL employees are set up with the right technology to work effectively in their roles.
First line IT support: providing the first line of support for employees with all IT-related issues and needs, ensuring an efficient ticketing system, triage and escalations.
Employee hardware and device management: ensuring all employees are set up quickly and efficiently with the devices they need to be effective in their roles.
Office IT and connectivity: ensuring AV set up and connections in our office is fit for purpose, working collaboratively with our global office/workspace team.
Onboarding and off-boarding tech provisioning and training: ensuring new employees in US regions; know how to access and use technology at DeepL effectively, efficiently and securely.
Continuous improvement: stay up to date with relevant emerging technologies and trends and propose creative solutions for continuous improvement at DeepL.

Requirements

What you’ll need

5+ years of progressive experience in IT Support or IT Operations roles, preferably within a software or technology-driven company.
Experience in AI Use tools and technologies. AI fluency with security maturity: An enthusiastic adopter of AI tools
University degree in Computer Science, IT, or a comparable discipline; alternatively, equivalent professional background.
Hands-on experience with a variety of operating systems (e.g. Windows, macOS, Linux) and enterprise applications. Knowledge of MDM tools, JAMF and Intune.
Technical acumen to be able to independently resolve the majority of local first line IT support requests, including account administration and systems access, hardware issues and troubleshooting, connectivity and network issues. Familiarity with ticketing systems and knowledge of ITIL processes.
Demonstrated experience working successfully as part of an international team, including across time zones, languages and cultures.
Strong understanding and practical experience with IT security best practices (e.g, security standards and certifications, endpoint security, phishing awareness).
Experience in vendor management and negotiation, building strong relationships with external IT service providers and suppliers.
Experience in IT Asset Management and IT Inventory Management.
Excellent communication and interpersonal skills, focus on internal customer care, with the ability to effectively collaborate with stakeholders at all levels, both technical and non-technical, across diverse cultures.
Knowledge in Zoom conference system management.

Benefits

Comp & perks

Diverse and internationally distributed team: joining our team means becoming part of a large, global community with people of more than 90 nationalities. We're more than just colleagues; we're a group of professionals with a shared mission to connect diverse cultures. Our global presence is growing–we've doubled in size nearly every year, with our employees based in the UK, Germany, the Netherlands, Poland, the US, and Japan, and we continue to expand our network.
Open communication, regular feedback: as a language-focused company, we value the importance of clear, honest communication. We value smooth collaboration, direct and actionable feedback, and believe that leading with empathy and growth mindset makes us better together.
Hybrid work, flexible hours: we offer a hybrid work schedule, with team members coming into the office twice a week. This allows you to engage directly with your team and experience the unique energy of our workspace, while still enjoying the flexibility and comfort of working from home. With flexible working hours and trust in your productivity, we are in sync with your team’s general locations and time zones to foster effective and seamless collaboration.
Virtual Shares: An ownership mindset in every role. We believe everyone should share in our success, and that’s why every employee receives Virtual Shares, linking your contribution directly to DeepL’s growth and rewarding you with a stake in our future.
Regular in-person team events: we bond over vibrant events that are as unique as our team, from local team and business unit gatherings, to new-joiner onboardings, to company-wide events that bring us all together–literally.
Monthly full-day hacking sessions: every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about and get the opportunity to work with other teams–we value your initiatives, impact, and creativity.
30 days of annual leave: we value your peace of mind. With 30 days off (excluding public holidays) and access to mental health resources, we make sure you're as strong mentally as you are professionally.
Competitive benefits: just as our team spans the globe, so does our benefits package. We've crafted it to reflect the diversity of our team and tailored it to align with your unique location, to ensure you feel supported every step of the way.