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Digital Tech Support Analyst
Caterpillar Inc.Digital Technical Support Analyst providing cloud service support at Caterpillar. Ensuring platform stability and incident management for cloud-based services.
Posted 7/16/2026full-timeChicago • Illinois, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $97,530 - $146,290 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing production incidents and ensuring platform reliability for cloud-based services, with a strong focus on Azure monitoring tools and operational best practices. Capable of developing actionable runbooks and facilitating knowledge transfer to enhance team collaboration and customer satisfaction.
Highest-signal resume keywords
Azure Monitoring ToolsIncident Management Using ServiceNowRunbook DevelopmentProduction Support for Cloud ServicesData Investigation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MonitoringAlertingSQLData CollectionRoot Cause AnalysisOperational Best PracticesMulti-Region Cloud ServicesBusiness Intelligence
Soft Skills
Effective CommunicationCollaboration
Industry Keywords
Cloud-Based ServicesPlatform StabilityProduction IncidentsCustomer Satisfaction
Tech Stack
Tools & technologiesAzureCloudServiceNowSQL
About the role
Key responsibilities & impact- Provide platform stability and production support for cloud-based services
- Own incident tickets through the full lifecycle
- Collaborate with engineering, platform, product, and operations teams
- Lead or contribute to root cause analysis
- Ensure platform reliability through monitoring, alerting, security, and operational best practices
- Respond to and manage production incidents impacting Azure services
- Drive reliability, stability, and operational readiness improvements across cloud platforms
- Develop, maintain, and improve clear, actionable runbooks for operational support
- Lead knowledge transfer sessions
Requirements
What you’ll need- Knowledge of the values and practices that align customer needs and satisfaction
- Understanding of effective communication concepts, tools, and techniques
- Strong understanding of monitoring, alerting, runbooks
- Knowledge of business intelligence
- Experience supporting multi-region cloud services
- Knowledge of how to collect data from different information sources
- Hands-on experience with Azure monitoring tools
- Solid SQL/data investigation skills
- Experience supporting production-grade customer-facing platforms
- Strong experience managing incidents end-to-end using ServiceNow
Benefits
Comp & perks- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement