Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• The role drives procurement‑led execution and cross‑functional alignment for new product projects
• Lead procurement and supply execution for assigned new product projects, from sourcing alignment through product launch
• Translate engineering and product strategy changes into executable sourcing and supply chain actions aligned to the Sourcing Road Map
• Develop and manage end‑to‑end project implementation plans in accordance with the CVDS / Lighthouse process
• Drive cross‑functional alignment and governance across Engineering, Operations, Procurement, Quality, and the supply base to ensure launch readiness
• Establish and maintain visibility to new part demand, project milestones, cost targets, and launch risks; proactively drive issue resolution and escalation as needed
• Ensure supplier and supply chain readiness, including tooling maturity, capacity, timing, and on‑time part availability
• Prepare clear, data‑driven project status and launch readiness materials to support steering reviews with Procurement and Supply leadership
• Analyze launch performance, supplier issues, and schedule impacts; lead root‑cause analysis and drive corrective actions to support continuous improvement
• Coordinate implementation timing considering tooling, material availability, obsolescence, service, and quality requirements
• Review and interpret engineering documentation to ensure accurate implementation of design changes into the supply chain and manufacturing environment

Technical Project Management Analyst II

• Take calls or respond to emails from external clients about installation or licensing issues on our Cascade desktop and Web applications
• Articulate solutions in a clear and concise manner by leveraging existing FAQs, previous cases and/or prior experiences
• Address first-line calls about our web-based products by asking appropriate questions to determine root-cause of issues
• Answer Client Support phone, perform case intake tasks and log case in Salesforce CRM tool
• During normal business hours, continuously monitor the Client Support mailbox, and sort and route emails based on pre-defined rules/guidelines
• Complete requests for access to our Customer Portal; use research and tools available to determine if access should be granted or denied
• Act as liaison between client, Solution Operations group, consulting and development teams when investigating customer support issues
• Provide IT related information to the development, test and support teams as we build our knowledge of web-based products and environments
• Follow procedures for escalating issues to other experts, management or another DNV group
• Build off and develop FAQ documents for internal/external use based on previously answered support cases
• Share and document knowledge gained about the issues resolved and contribute to best practices
• Monitor Azure usage, trends and critical components to ensure client’s application meets requirements of the implementation

Technical Support Analyst

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• **What you'll do: **
• - Respond effectively and promptly to customer service requests received via telephone & email.
• - Work with other departments in the company to streamline support for customers
• - Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
• - Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level.
• - Provide effective resolution on all service requests and close the loop with customers in a timely manner.
• - Identify and escalate failure trends to appropriate individuals.
• - Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life
• - Maintain acceptable standards of office conduct
• - Maintain acceptable standards of customer communication
• - Demonstrate ability to come to work with both timely and regular attendance
• - Demonstrate ability to handle stress effectively

Technical Support Agent

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to fraud support and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Healthcare Technical Support

• Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
• Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
• Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
• Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
• Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Enterprise Support Engineer

• Process downgrades and cancellations for any Smarsh products.
• Follow required policies and processes to ensure due diligence and prevent risk of inadvertent service stoppage.
• Effectively communicate issues to internal teams, both technical and non-technical, in various channels.
• Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of case.
• Capture, reuse and share knowledge using Confluence.
• Technical and relational mentor to others processing downgrades and cancellations.
• Utilize access to multiple platforms to perform backend work related to teardowns.
• Engage with Engineering teams using Jira and Slack to drive resolution of tickets.
• Handling calls and incoming support cases.

Technical Support Engineer I

• Support the management and daily operations of the technical support team
• Ensure efficient service delivery and strong team performance
• Provide hands-on guidance to support staff
• Help optimize workflows and contribute to process improvements
• Act as a secondary escalation point for complex technical issues
• Assist in resolving escalated tickets
• Monitor technical support interactions to ensure quality and adherence to standards
• Support daily technical support operations, including ticket queue monitoring and workflow coordination
• Identify opportunities to improve technical support processes and operational efficiency
• Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

Assistant Technical Support Manager

• Support the implementation of Oregon’s Volkswagen (VW) Environmental Mitigation Fund
• Support the Medium- and Heavy-Duty Vehicle Grants and Incentives team in carrying out day-to-day operations
• Provide technical expertise and assistance to eligible fund recipients
• Support fleet transition planning and implementation
• Monitor and evaluate program progress to ensure grant funded projects meet emissions reductions, timelines, and agency goals

Medium and Heavy Duty Grants and Fleet Support Analyst – Program Analyst 2

• Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues.
• Alert Management.
• Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes)
• Resolve and Handle/Triage IaaS related needs in customer datacenters.
• Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.
• Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.
• Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.
• Participate in weekend on call rotation and holiday coverage
• Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution
• Work with AI tools to increase efficiency and problem solving tasks for customers.
• Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro
• Work to troubleshoot any DC networking asks/upgrades, triaging where applicable.

Technical Support Engineer – Kubernetes, Openstack

• Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues.
• Alert Management.
• Learn and troubleshoot MOSK (Mirantis Openstack on Kubernetes)
• Resolve and Handle/Triage IaaS related needs in customer datacenters.
• Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.
• Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.
• Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.
• Participate in weekend on call rotation and holiday coverage
• Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution
• Work with AI tools to increase efficiency and problem solving tasks for customers.
• Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro
• Work to troubleshoot any DC networking asks/upgrades, triaging where applicable

Technical Support Engineer – Openstack, Kubernetes

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID)
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.)
• Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred)
• Document solutions, update the knowledge base, and contribute to process improvements
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision
• Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations

IT Support Analyst

• Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.
• Act as a client liaison and become an advocate for the resolution of client issues.
• Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.
• Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.
• Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
• Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
• Effectively manage cases to ensure timely customer status updates and ultimate resolution.
• On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.
• Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
• Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.
• Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.
• Advocate for product, policy and process improvements that improve the customer experience.
• Follow required polices and processes to maintain compliance with information security and data protection requirements.
• Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.
• Write or revise user training documents and procedure.

Technical Support Specialist II

• Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
• Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
• Coordinate with Laserfiche development when cases require additional assistance.
• Report and file bug tickets that come up during troubleshooting.
• Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases.
• Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum.
• Watch and review videos of internal software training sessions and development meetings.
• Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
• Enroll and complete relevant product and technical training courses in the company’s Learning Management System.
• Participate in departmental training sessions in-person or remotely.

Support Engineer I

• Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments
• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
• Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
• Maintain inventory levels and facilitate and track shipments of IT equipment to end users
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
• Monitor and complete all support and project-related tasks and activities
• Enter, monitor, and complete all entries in the Support Desk tracking system
• Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
• Identify and work with Cyber Team support staff to rectify any noted deficiencies

IT Field Support Technician

• Support Aftermarket Service Product (ASP) initiatives and drive overall service revenue aligning with DTNA’s Go2030 strategy
• Manage inquiries submitted through the ASP Help Box, ensuring timely and accurate responses
• Process quote requests, policy upgrades/downgrades, and cancellations
• Address customer questions related to pricing, eligibility, and coverage concerns
• Troubleshoot minor quoting and system-related issues
• Resolve inquiries regarding claims and invoices
• Communicate effectively via help box, Remedy system, online chat, and phone
• Respond to questions about policy details, coverage, and component specifics
• Handle policy exceptions and escalate as needed
• Troubleshoot INT61 system errors to ensure smooth operations
• Manage WSC System tasks, including Remedy ticket resolution
• Maintain and update pricing work lists
• Support requests from national accounts and the product team
• Coordinate with regional sales teams and District Sales Managers (DSMs)
• Monitor and manage the OWL pending queue and TCOs
• Assist with PM claim processing and OWL system updates
• Perform bi-monthly exchange rate updates
• Handle dealer transactions, including issuing credits and debits
• Maintain and update data book codes, pricing structures, compatibility records, Specpro, and IMS systems

Support Engineer jobs in Oregon

See all jobs on JobTailor

Network Support Technician

Technical Project Management Analyst II

Technical Support Analyst

Technical Support Specialist – Healthcare

Technical Support Agent

Healthcare Technical Support

Enterprise Support Engineer

Technical Support Engineer I

Assistant Technical Support Manager

Medium and Heavy Duty Grants and Fleet Support Analyst – Program Analyst 2

Technical Support Engineer – Kubernetes, Openstack

Technical Support Engineer – Openstack, Kubernetes

Technical Support Engineer

IT Support Analyst

Technical Support Specialist II

Support Engineer I

IT Field Support Technician

Technical Support Specialist II