Technical Support Specialist II

Daimler Truck North America

Business Development Analyst managing Aftermarket Service Product initiatives and driving service revenue growth at Daimler Truck. Engaging dealers and customers through solution-based selling.

Posted 5/27/2026full-timePortland • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $83,000 per yearWebsite

About the role

Key responsibilities & impact

Support Aftermarket Service Product (ASP) initiatives and drive overall service revenue aligning with DTNA’s Go2030 strategy
Manage inquiries submitted through the ASP Help Box, ensuring timely and accurate responses
Process quote requests, policy upgrades/downgrades, and cancellations
Address customer questions related to pricing, eligibility, and coverage concerns
Troubleshoot minor quoting and system-related issues
Resolve inquiries regarding claims and invoices
Communicate effectively via help box, Remedy system, online chat, and phone
Respond to questions about policy details, coverage, and component specifics
Handle policy exceptions and escalate as needed
Troubleshoot INT61 system errors to ensure smooth operations
Manage WSC System tasks, including Remedy ticket resolution
Maintain and update pricing work lists
Support requests from national accounts and the product team
Coordinate with regional sales teams and District Sales Managers (DSMs)
Monitor and manage the OWL pending queue and TCOs
Assist with PM claim processing and OWL system updates
Perform bi-monthly exchange rate updates
Handle dealer transactions, including issuing credits and debits
Maintain and update data book codes, pricing structures, compatibility records, Specpro, and IMS systems

Requirements

What you’ll need

BS/BA AND 2-4 years of relevant experience OR 6 years of relevant experience in lieu of degree
Working knowledge and expanded professional experience in job field
Understanding of key business drivers
Works independently within guidelines and policies to solve problems and provide sales support
Provides informal guidance to new and existing team members
Will lead projects or processes as required

Benefits

Comp & perks

401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quote processingpolicy managementclaims resolutiontroubleshootingdata managementpricing analysissystem error resolutiontransaction handlingexchange rate updatescustomer support

Soft Skills

problem solvingindependent workteam guidanceproject leadershipeffective communication