Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Planar

Technical Support Agent

Planar

Technical Support Agent responsible for customer service in technology integration. Responding to inquiries and resolving issues related to digital signage systems.

Posted 7/6/2026full-timeHillsboro • Oregon • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively respond to requests and resolve issues promptly. Proficient in hardware assembly and troubleshooting, with experience in using Salesforce and Microsoft D365 for tracking service requests.

Highest-signal resume keywords
Customer Service ExperienceSalesforce ProficiencyMicrosoft D365 ProficiencyHardware Assembly and TroubleshootingDisplay Hardware Integration Knowledge

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Hardware AssemblyTroubleshootingCustomer ServiceSalesforceMicrosoft D365Display Hardware IntegrationTechnical SupportProduct TrainingInstallation SupportProcess Documentation
Soft Skills
Effective CommunicationStress ManagementTimely AttendanceCollaborationProblem Solving
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Customer Service RequestsTechnical ChallengesProduct KnowledgeOffice Conduct StandardsADA ComplianceFMLA Compliance

About the role

Key responsibilities & impact
  • **What you'll do: **
  • - Respond effectively and promptly to customer service requests received via telephone & email.
  • - Work with other departments in the company to streamline support for customers
  • - Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
  • - Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level.
  • - Provide effective resolution on all service requests and close the loop with customers in a timely manner.
  • - Identify and escalate failure trends to appropriate individuals.
  • - Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life
  • - Maintain acceptable standards of office conduct
  • - Maintain acceptable standards of customer communication
  • - Demonstrate ability to come to work with both timely and regular attendance
  • - Demonstrate ability to handle stress effectively

Requirements

What you’ll need
  • **What you'll bring: **
  • - 2+ years Computer Experience (hardware) –assembling & troubleshooting
  • - HS diploma or GED required
  • - Some higher educational/technical vocational training or equivalent work experience desired
  • - Knowledge of display hardware integration preferred
  • - Minimum 6-12 months customer service experience preferred
  • - Must be able and willing to travel occasionally up to 20% for product training, product knowledge growth, assist with technical challenges, and provide installation support when needed.
  • **Physical Requirements: **
  • - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • - Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
  • - Physical ability to use computer hardware/software required
  • - Some lifting (up to 30 lbs.). Long hours on computer keyboard. Prolonged periods of standing and/or walking.

Benefits

Comp & perks
  • **All benefits start on first day of employment!**
  • - 75% employer-paid medical for employee. Family coverage also included.
  • - 100% employer paid dental, and vision for employee and dependents
  • - 100% employer paid long-term, short-term disability, and life insurance policy
  • - 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
  • - 10 paid holidays
  • - Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
  • - Employee Assistance Program (EAP)
  • - Flexible Spending Account (FSA)