Technical Support Agent

Planar

Technical Support Agent responsible for customer service in technology integration. Responding to inquiries and resolving issues related to digital signage systems.

Posted 7/6/2026full-timeHillsboro • Oregon • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

**What you'll do: **
- Respond effectively and promptly to customer service requests received via telephone & email.
- Work with other departments in the company to streamline support for customers
- Track and reproduce customer service requests using Salesforce, Microsoft D365, PLM and resources available online.
- Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level.
- Provide effective resolution on all service requests and close the loop with customers in a timely manner.
- Identify and escalate failure trends to appropriate individuals.
- Provide input to ensure customer service documented processes are updated as new products are introduced and go end of life
- Maintain acceptable standards of office conduct
- Maintain acceptable standards of customer communication
- Demonstrate ability to come to work with both timely and regular attendance
- Demonstrate ability to handle stress effectively

Requirements

What you’ll need

**What you'll bring: **
- 2+ years Computer Experience (hardware) –assembling & troubleshooting
- HS diploma or GED required
- Some higher educational/technical vocational training or equivalent work experience desired
- Knowledge of display hardware integration preferred
- Minimum 6-12 months customer service experience preferred
- Must be able and willing to travel occasionally up to 20% for product training, product knowledge growth, assist with technical challenges, and provide installation support when needed.
**Physical Requirements: **
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Physical ability to use computer hardware/software required
- Some lifting (up to 30 lbs.). Long hours on computer keyboard. Prolonged periods of standing and/or walking.

Benefits

Comp & perks

**All benefits start on first day of employment!**
- 75% employer-paid medical for employee. Family coverage also included.
- 100% employer paid dental, and vision for employee and dependents
- 100% employer paid long-term, short-term disability, and life insurance policy
- 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
- 10 paid holidays
- Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Hardware AssemblyTroubleshootingCustomer ServiceSalesforceMicrosoft D365Display Hardware IntegrationTechnical SupportProduct TrainingInstallation SupportProcess Documentation

Soft Skills

Effective CommunicationStress ManagementTimely AttendanceCollaborationProblem Solving

Certifications

High School DiplomaGED