IT Field Support Technician

Infinx

IT Field Support Technician providing hardware and software support in clerical and clinical environments for Infinx. Collaborating with IT Operations to resolve user issues and maintain IT systems.

Posted 5/29/2026full-timeRemote • California, Maryland, New York, Oregon, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments
Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
Maintain inventory levels and facilitate and track shipments of IT equipment to end users
Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
Monitor and complete all support and project-related tasks and activities
Enter, monitor, and complete all entries in the Support Desk tracking system
Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues
Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
Identify and work with Cyber Team support staff to rectify any noted deficiencies

Requirements

What you’ll need

Associate’s degree in Information Technology or related discipline
2 years of hands-on experience in desktop/user support within a corporate or clinical environment
Strong working knowledge of Windows 11, Microsoft 365, SharePoint, Intune, and endpoint management tools
Current and valid driver's license in good standing with vehicle access or the ability to secure transportation as needed
Proven ability to support remote users and troubleshoot VPN or remote connectivity issues
Strong analytical, documentation, and problem-solving skills
Ability to work independently while managing multiple concurrent support requests
Excellent communication skills and customer-service abilities with a professional and patient demeanor
Certifications such as CompTIA A+ or CompTIA Network+ preferred
Previous experience in healthcare, financial, or regulated industries (HIPAA, SOC 2, etc.) preferred

Benefits

Comp & perks

Access to a 401(k) Retirement Savings Plan
Comprehensive Medical, Dental, and Vision Coverage
Paid Time Off
Paid Holidays
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supporthardware troubleshootingcomputer imagingWindows 11Microsoft 365SharePointIntuneendpoint managementVPN troubleshootingLAN/WAN security

Soft Skills

analytical skillsdocumentation skillsproblem-solving skillsindependent workcustomer servicecommunication skillspatiencemultitasking

Certifications

CompTIA A+CompTIA Network+