Infinx

Full-stack Engineer

• Drive the design, development, and delivery of business-critical software solutions.
• Partner with Product Managers, Business Analysts, Architects, and business stakeholders to understand complex business challenges.
• Lead requirements analysis sessions and identify gaps, risks, dependencies, and opportunities for improvement.
• Translate complex business needs into scalable technical solutions and implementation strategies.
• Lead the breakdown of epics and initiatives into well-defined user stories and technical tasks.
• Ensure requirements are clearly defined, actionable, and aligned with product goals.
• Lead the design, development, testing, and maintenance of web application and backend services.
• Establish and enforce coding standards, development practices, and architectural guidelines.
• Mentor and coach Product Engineers at all levels.
• Collaborate closely with Product Management, QA, UX/UI, DevOps, and other engineering teams.

Lead Product Engineer

Support Engineer

• Act as the Tier 2 escalation point for the help desk team, managing complex incidents requiring advanced troubleshooting
• Provide expert hands-on support for Windows 11 PCs, Mac devices, laptops, desktops, printers, and peripherals
• Troubleshoot and resolve software issues, including Microsoft 365, Outlook, Teams, SharePoint, and other core business tools
• Administer Active Directory and Microsoft 365: create, modify, and manage user accounts, passwords, and permissions
• Configure, deploy, and maintain new user devices in compliance with company standards and security requirements
• Perform system patching, updates, and endpoint maintenance across devices
• Assist with employee onboarding/offboarding processes including provisioning, access management, and equipment handling
• Support and maintain workflows and user issues within Hyland OnBase Workflow and WorkView, including troubleshooting end-user access and process issues
• Provide functional support for Revenue Manager and Cerner applications, coordinating with vendor support as needed to resolve incidents and maintain uptime
• Document all incidents, resolutions, and procedures in the IT ticketing system and knowledge base
• Collaborate with other IT staff to identify recurring technical problems and implement process improvements
• Provide remote user support and coordinate resolutions for other office locations as required

IT Support Technician, Level 2

• Provide support of hardware and software solutions deployed in clerical, clinical, and work-from-home environments
• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines
• Computer imaging and hardware troubleshooting of both laptop and desktop computers along with a thorough understanding of Microsoft operating systems and accompanying software
• Maintain inventory levels and facilitate and track shipments of IT equipment to end users
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions
• Monitor and complete all support and project-related tasks and activities
• Enter, monitor, and complete all entries in the Support Desk tracking system
• Interact with Subject Matter Experts (SMEs) from other IT teams to resolve user issues
• Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established
• Identify and work with Cyber Team support staff to rectify any noted deficiencies

IT Field Support Technician

Medical Billing and Coding

• Accurately assign and appropriately sequence ICD-10 and CPT codes and all applicable modifiers
• Contact clients as appropriate when documentation in the medical record is inadequate, ambiguous or unclear for coding purposes
• Monitor regulatory and payer changes as they apply to diagnostic and procedure coding
• Research and resolve coding related system edits, payer rejections and insurance denials
• Identify system edit, payer rejection, and insurance denial trends for client policy and procedure improvement
• Maintain up to date knowledge of the current changes of coding practices by continuing education and reading resource material
• Other innovative and progressive duties as assigned

Coding Specialist

Human Resources

• Serve as the first point-of-contact for employee inquiries, providing professional, timely, and customer-focused support
• Manage full-cycle onboarding and offboarding processes, ensuring accuracy, compliance, and a positive employee experience
• Maintain HRIS systems, employee records, and HR files with a high level of accuracy, confidentiality, and data integrity
• Support benefits administration and core HR operational processes
• Utilize HR data, metrics, and reporting to identify trends, support decision-making, and recommend process improvements
• Partner with cross-functional teams to support HR initiatives, workflow improvements, and organizational goals
• Proactively identify, assess, and resolve HR issues before escalation using sound judgment and critical thinking
• Ensure compliance with multi-state employment laws, regulations, and internal policies
• Support audits, compliance reporting, and HR projects as needed
• Assist in the development and implementation of HR policies, procedures, and best practices
• Perform other duties as assigned or required

HR Generalist

Consultant

• Contribute to revenue cycle assessments by conducting interviews with clinical department leaders to assess appropriate charge capture, identify coding irregularities, and ensure services provided are charge appropriately and recorded accurately
• Work directly with HIM and clinical teams to assess clinical documentation, coding accuracy, and improve compliant charge capture to support positive impact on revenue
• Conduct broad analysis of clients' current revenue cycle performance and identify opportunities for improvement
• Own responsibility for measuring exact net financial impact for assigned initiatives that we are engaged for throughout the life of the project
• Assist in presenting findings to client executive team and work directly with client staff to implement changes that drive net benefit
• Execute all client deliverables on time, without errors
• Travel to client locations frequently ~30-45% travel is expected
• Provide exceptional client service to the client executive team and function as key leader for overall revenue cycle team engagement
• Ensure revenue cycle metrics achieve and maintain exemplary results
• Other duties as assigned

Revenue Cycle Consultant

Procurement

• Own executive-level relationships with mid-market and enterprise healthcare customers utilizing RCM outsourcing services
• Ensure high customer satisfaction, retention, and growth through consistent delivery of operational excellence and measurable outcomes
• Serve as a trusted advisor to healthcare provider leadership, guiding them on revenue cycle strategy and performance optimization
• Conduct regular executive business reviews (EBRs) to present performance insights, improvement plans, and value delivered.
• Oversee end-to-end RCM operations across multiple client engagements, ensuring SLA adherence and performance against KPIs including AR performance, denial rates, cash acceleration, productivity, and quality metrics
• Lead continuous improvement initiatives to optimize workflow, staffing models, and operational efficiency
• Lead and mentor a team of 3-5 Customer Success / Operations leaders managing client portfolios
• Build a culture of accountability, operational rigor, and customer-first mindset
• Develop leadership bench strength and scale the customer success function as the business grows
• Champion the use of automation, AI, analytics, and workflow technologies to improve RCM performance
• Partner with product, analytics, and operations teams to deploy technology-driven improvements across client engagements
• Identify opportunities to digitize and modernize traditional RCM processes
• Partner with Sales and Account Management teams to expand existing accounts and support new client onboarding
• Identify cross-sell and upsell opportunities within existing engagements
• Support solution design and operational transition for new enterprise customers.

VP of Customer Success – RCM Outsourcing

• Accurately code professional fee services and procedures
• Review and resolve coding edits, rejections, and denials
• Stay up-to-date with coding guidelines and regulations
• Collaborate with physicians and revenue cycle teams to ensure accurate coding
• Provide training and education on coding best practices
• Assist in other duties as assigned

Profee Coder – Edits, Rejection, & Denial Specialist

• Assess, design, and implement CDI programs at inpatient facilities
• Partner with physicians, HIM teams, and clinical staff to drive documentation accuracy and compliance
• Collaborate with our internal revenue cycle team to identify opportunities for DRG optimization, reduce under-coding, and maximize appropriate inpatient reimbursement
• Work directly with our engineering team to translate CDI and DRG workflow expertise into product requirements, test features, and shape the roadmap of our proprietary CDI tool
• Travel to community hospitals and healthcare organizations to offer clients hands-on support
• Other duties as assigned

CDI Consultant

Backend Engineer

• Define and execute the product vision and strategy for the mid-cycle and backend RCM portfolio
• Lead the roadmap for coding, billing, payment posting, AR & denials, and analytics to deliver measurable improvements in efficiency, accuracy, and financial performance
• Partner closely with engineering and data teams in India to drive delivery excellence and foster cross-geo collaboration
• Develop and manage a team of high-performing product managers and analysts, promoting a culture of accountability and innovation
• Translate customer and market needs into actionable requirements and ensure products deliver strong ROI
• Drive initiatives that leverage AI, workflow automation, and advanced analytics to enhance revenue integrity and operational performance
• Collaborate with internal stakeholders across operations, sales, and implementation to ensure seamless product adoption and client success
• Monitor market trends and emerging technologies to maintain competitive differentiation in the RCM space

Vice President of Product – Mid-Cycle and Backend RCM Platform

Business Development Rep

• Own the full sales cycle for enterprise RCM opportunities ($1M-$10M+ first-year contract value)
• Develop and execute a territory or solution-specific go-to-market strategy
• Drive net-new logo acquisition; expansions follow successful landings
• Lead complex, consultative sales processes involving multiple stakeholders
• Partner closely with solutioning, delivery, and product teams
• Maintain strong pipeline hygiene and accurate forecasting
• Represent Infinx in executive meetings and industry forums

Senior Director of Business Development

AVP – Business Development

Accounts Receivable

• Manage revenue cycle processes end-to-end
• Identify and resolve issue impacting revenue
• Collaborate across clinical and financial areas
• Analyze metrics and reports to enhance performance
• Ensure adherence to revenue cycle best practices
• Assist in other duties as assigned

Lead Product Engineer

IT Support Technician, Level 2

IT Field Support Technician

Coding Specialist

HR Generalist

Revenue Cycle Consultant

VP of Customer Success – RCM Outsourcing

Profee Coder – Edits, Rejection, & Denial Specialist

Coding Specialist

CDI Consultant

Vice President of Product – Mid-Cycle and Backend RCM Platform

Senior Director of Business Development

AVP – Business Development

AR Specialist

Coding Specialist