Director of Customer Success

Infinx

Customer Success Director at Infinx managing strategic healthcare accounts. Achieving revenue objectives and ensuring customer integration project success.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesLead💰 $115,000 - $175,000 per yearWebsite

About the role

Key responsibilities & impact

Own the customer success experience relationship with customers at various stages of their lifecycle post-close.
Manage the relationship with key, strategic, enterprise accounts.
Engage with Product and Engineering teams to incorporate and prioritize customer feedback.
Collaborate with operational leaders to maximize customer results and reduce client escalations.
Develop account plans for customers with customer-specific goals.
Work in partnership with marketing to identify and amplify the narrative of customer success stories.
Own the onboarding project schedules, including requirements analysis and priority negotiation.
Manage cross-functional team meetings with customers and internal teams with a high level of detail, effective communication, and analytical skills.

Requirements

What you’ll need

10+ years of work experience in a customer-facing and/or client services role that requires deep product knowledge.
Proven track record of identifying new opportunities at existing client base.
High competency in communicating complex technical issues to both technical and non-technical audiences via email or phone.
Action-oriented and organized self-starter who is good at multitasking, prioritizing effectively across a wide variety of tasks, and evaluating situational urgency.
Strong customer empathy and build strong, trusted relationships with technical customers.
Track record of structured, analytics-driven problem solving across the revenue cycle.
Experience in at least 2 of the following: patient access, coding, AR recovery, denials management, charge capture bad debt or prior authorization.
Strong interpersonal skills with prior experience building trust in executive relationships.
Excellent written and verbal communication skills as well as excellent Microsoft office skills including Excel, Word, Power Point.

Benefits

Comp & perks

Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Lifecycle ManagementRequirements AnalysisAccount PlanningRevenue Cycle ManagementPatient AccessCodingAR RecoveryDenials ManagementCharge CapturePrior Authorization

Soft Skills

Interpersonal SkillsOrganizational SkillsMultitaskingCustomer EmpathyEffective Communication