Enterprise Support Engineer

Trimble Inc.

Enterprise Support Engineer managing technical support for Vista ERP customers. Driving innovation and stability in cloud environments with strong customer relationships.

Posted 6/27/2026full-timeWestminster • Colorado, New Hampshire, Oregon, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $91,100 - $125,200 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudERP

About the role

Key responsibilities & impact

Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

Requirements

What you’ll need

5+ years of experience in technical support or customer success within enterprise software environments.
Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies.
Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences.
Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders.
Solid understanding of enterprise software systems and cloud-based architecture.
Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (bonus).
Proficiency in HTML, JSON, and CSS for building custom data visualizations (bonus).
Familiarity with database performance tuning and CRM ticketing systems (bonus).

Benefits

Comp & perks

Medical
Dental
Vision
Life
Disability
Time off plans
Retirement plans
Paid Parental Leave
Employee Stock Purchase Plan
Tax savings plans for health, dependent care and commuter expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft AzureCloud Integration TechnologiesHTMLJSONCSSDatabase Performance TuningTechnical SupportCustomer SuccessEnterprise Software SystemsData Visualization

Soft Skills

TroubleshootingCommunicationRelationship BuildingAdvocacyProblem SolvingCollaborationStrategic GuidanceCustomer AdvocacyService DeliveryRapid Response