Technical Support Engineer I

Smarsh

Technical Support Specialist at Smarsh handling customer service and technical issues. Collaborating in a diverse environment to ensure client satisfaction and service excellence.

Posted 6/23/2026full-timePortland • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Process downgrades and cancellations for any Smarsh products.
Follow required policies and processes to ensure due diligence and prevent risk of inadvertent service stoppage.
Effectively communicate issues to internal teams, both technical and non-technical, in various channels.
Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of case.
Capture, reuse and share knowledge using Confluence.
Technical and relational mentor to others processing downgrades and cancellations.
Utilize access to multiple platforms to perform backend work related to teardowns.
Engage with Engineering teams using Jira and Slack to drive resolution of tickets.
Handling calls and incoming support cases.

Requirements

What you’ll need

5 or more years of customer service experience.
Ability to understand complex issues and communicate them to client in a clear and accessible manner.
Ability to understand implementation processes and application consoles.
Experience troubleshooting technical solutions.
Exceptionally detail-oriented, accurate, and thorough.
Strong documentation skills are essential in this role.
Strong technical competency.
Ability to identify opportunities for process improvement.
Experience assessing priority and urgency.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Smarsh Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2001 💸 Finance 🏢 Enterprise ☁️ SaaS 💰 Private Equity Round on 2016-01 Finance
Enterprise
SaaS Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges. Technical Support Engineer I 🔥 50 minutes ago 🏢🏡 Portland – Hybrid 💵 $60k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Process downgrades and cancellations for any Smarsh products.
Follow required policies and processes to ensure due diligence and prevent risk of inadvertent service stoppage.
Effectively communicate issues to internal teams, both technical and non-technical, in various channels.
Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of case.
Capture, reuse and share knowledge using Confluence.
Technical and relational mentor to others processing downgrades and cancellations.
Utilize access to multiple platforms to perform backend work related to teardowns.
Engage with Engineering teams using Jira and Slack to drive resolution of tickets.
Handling calls and incoming support cases. 🎯 Requirements
5 or more years of customer service experience.
Ability to understand complex issues and communicate them to client in a clear and accessible manner.
Ability to understand implementation processes and application consoles.
Experience troubleshooting technical solutions.
Exceptionally detail-oriented, accurate, and thorough.
Strong documentation skills are essential in this role.
Strong technical competency.
Ability to identify opportunities for process improvement.
Experience assessing priority and urgency. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Medium and Heavy Duty Grants and Fleet Support Analyst – Program Analyst 2 🕒 June 16 Oregon Department of Human Services 10,000+ employees 🏛️ Government 🌍 Social Impact 🧘 Wellness Website LinkedIn All Job Openings Grants and Fleet Support Analyst supporting environmental quality programs at the Department of Environmental Quality. Implementing various vehicle grants and assisting in emissions reduction goals. 🏢🏡 Portland – Hybrid 💵 $5.5k - $8.3k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

troubleshootingdocumentationprocess improvementtechnical competencyimplementation processesapplication consoles

Soft Skills

customer servicecommunicationdetail-orientedaccuracythoroughnessmentoringproblem-solving