Smarsh

Platform Engineer

• Design, implement, and maintain cloud infrastructure on AWS, including compute, networking, storage, and security components.
• Manage and optimize Kubernetes clusters (EKS) for containerized workloads, ensuring high availability and performance.
• Develop and maintain Infrastructure as Code (IaC) using Terraform, following best practices for modularity, security, and reusability.
• Configure and manage Istio service mesh for traffic management, security policies, and observability.
• Implement and maintain GitOps workflows for continuous deployment and infrastructure management.
• Support release engineering processes including CI/CD pipeline development, deployment automation, and release coordination.
• Manage secrets and sensitive configuration using HashiCorp Vault, ensuring compliance with security policies.
• Participate in oncall rotation to provide 24x7 support for critical platform services.
• Collaborate with development teams to enable customer onboarding on the Fabric platform, including EA (Enterprise Archive) tenants.
• Document runbooks, architecture decisions, and operational procedures.

Senior Platform Engineer

Backend Engineer

• Diagnose, reproduce, and analyze highly technical product issues reported from the field across both the federal enclave and AWS production environments.
• Lead root cause investigations, document findings, and partner with engineering teams to implement corrective actions.
• Monitor and analyze production performance indicators, logs, telemetry, and alerts from multiple environments.
• Provide technical summaries and incident reports to engineering leadership and escalation managers.
• Work closely with development teams to understand new features, architectural changes, and potential failure points.
• Partner with QA to validate fixes, verify edge-case scenarios, and enhance test coverage around recurring incidents.
• Provide feedback based on real-world usage and cross environment incident patterns to reduce regressions.
• Build and maintain debugging tools, scripts, dashboards, and test harnesses that improve troubleshooting in both secure and cloud environments.
• Identify recurring issues and propose enhancements to observability, stability, and supportability.
• Improve internal processes for incident handling, cross-team communication, and reporting.
• Serve as the technical escalation point for Support teams, delivering deep-dive explanations and guidance.
• Translate complex technical findings into clear, actionable insights for both technical and non-technical stakeholders.
• Participate in on-call rotations as needed.

Support Engineer, Java

Account Executive

• Deliver new business to Enterprise-level customers in a named account list territory by promoting our SaaS based compliance solutions to Manufacturers, Distributors, Automotive, Pharmaceutical, Healthcare and other verticals outside of Financial Services.
• Develop meaningful business relationships with key stakeholders and influencers, driving value-led conversations and presentations to articulate Smarsh’s strategic impact on their organization.
• Bring your Rolodex and make an impact quickly; you will need a hunter mentality and the hunger to break new ground as you go
• Lead from the front and use your entrepreneurial skill to build and expand your franchise.
• Lead generation, qualification & opportunity management to closure.
• Influence internal key stakeholders to drive effectiveness and collaboration for closing enterprise-wide deals.
• Consistently deliver against your quota, while prioritizing and delivering outstanding customer sales experience.
• Maintain accurate and timely forecasts throughout the sales cycle on a weekly basis.
• Negotiate and participate in contractual processes through close.
• Other duties as assigned.

Account Executive, Enterprise – Emerging Markets

Software Engineer

• Lead, mentor, and manage a team of Java developers, including hiring, coaching, performance reviews, and professional development.
• Own technical design and architecture decisions across services deployed in both federal enclave and AWS cloud environments.
• Guide team members in delivering high quality, secure, and scalable backend systems.
• Promote engineering best practices, including code quality, system design, test coverage, DevOps, and security.
• Collaborate closely with Product, DevOps, QA, and Security teams to ensure high quality and compliant releases.
• Oversee production troubleshooting, root cause analysis, system tuning, and operational improvements.
• Drive innovation, evaluate new tools and technologies, and continuously improve engineering processes.
• Lead Agile ceremonies and ensure predictable, high quality delivery.

Engineering Manager

Accountant

• Perform review of complex, non-standard contracts and understand revenue recognition as it relates to multi-deliverables.
• Coordinate auditor participation and ensure timely sign off of material contracts on an ongoing basis
• Ensure capture of contract review information in company systems including Salesforce.
• Preparation of technical revenue accounting memoranda related to product commercial models and material contracts.
• Contribute to the close cycle by preparing and processing journal entries, performing checks and reconciliations.
• Participate in the preparation of the monthly CFO revenue analysis.
• Work with company stakeholders to resolve complex revenue accounting issues and determine proper allocation and timing of recognition.
• Support the Financial Planning and Analysis team in revenue forecasting.
• Participate in operational stakeholder Deal Rooms as a technical revenue recognition subject matter expert in moving opportunities through pre-sales and contract negotiation.
• Participate in go to market initiatives as a technical revenue recognition subject matter expert in bringing new products and commercial models to market.
• Work closely with the Revenue Operations team, and occasionally assist in testing their data accuracy.
• Collaborate with the Information Systems team to maintain data integrity across multiple platforms.
• Cross train with other accounting & finance personnel and special projects as needed.
• Serve as liaison with external auditors as needed in the annual audit.

Senior Revenue Recognition Technical Accountant

• Design, develop, and maintain Java-based backend services across both secure federal enclave and AWS production environments.
• Contribute to architecture design, code quality, performance optimization, and scalable system patterns.
• Collaborate closely within an Agile Scrum team and provide mentorship, knowledge sharing, and technical leadership.
• Participate in production troubleshooting, analysis, and improvements across diverse runtime environments.
• Work with DevOps, QA, and Product teams to ensure smooth delivery, operational readiness, and high system reliability.

Senior Software Engineer, Java

Financial Planning and Analysis

• Serve as a finance partner to Smarsh senior leaders across assigned functions (e.g., HR, IT, Finance, and office of CEO)
• Lead budgeting, forecasting, and long-range planning processes for your business areas
• Develop and review complex financial models to support headcount planning, investments, and strategic initiatives
• Provide proactive insights, scenario analysis, and recommendations to influence business decisions
• Track performance vs. plan, identify risks and opportunities, and drive corrective actions with stakeholders
• Lead monthly and quarterly business reviews for your functions
• Partner with Smarsh accounting to ensure accurate close, forecasting, and variance analysis
• Improve finance processes, reporting, and tools to support scale and efficiency
• Coach and mentor junior team members; directly manage analysts as the team grows
• Own the reporting relationship and outcomes with a private equity sponsor

Senior Finance Business Partner

Support Engineer

• Provide Business-Critical Support to specific accounts for premium offerings.
• Lead customer escalations or 3rd party support coordination to resolve issues for critical accounts.
• Advocate for product, policy and process improvements that improve the customer experience.
• Ensure team adherence to SLAs for support coverage for initial response and timely resolution for customer cases via phone, web and community.
• Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue.
• Develop expertise for broad set of assigned products to maximize first contact resolution.
• Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Publisher.
• Actively participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team.

Senior Technical Support Engineer I – Enterprise Business Critical Support

Full-stack Engineer

• Design, Architect and Build highly complex enterprise software applications.
• High level ability to articulate complex technical concepts to team and other stake holders.
• Translate business requirements to appropriate technical solutions keeping simplicity at the core.
• Research, identify, test, certify, and select technology required for solution delivery.
• Maximize the performance, uptime, and supportability of the product.
• Developing highly scalable services using technologies such as Java,J2EE, Jetty, REST/SOAP, Postgres, Spring.
• Working with team to design solutions to security problems, monitor and analyze the security vulnerabilities reported in bundled 3rd party products.
• Design and implement new interface components in collaboration with the product owner and other Smarsh development teams.
• Maintain the existing components and resolve problems reported by customers.
• Enhance existing components with new capabilities whilst maintaining compatibility.
• Provide feedback on test plans, test cases, and test methodologies.
• Research new technologies for product improvements and future roadmap.
• Collaborate and communicate with stakeholders, provide project progress, highlight any risks involved along with mitigation plan.
• Provide guidance and mentoring to less-experienced team members.

Principal Software Engineer

Sales

• Own Salesforce as a long-term platform, not a collection of features
• Set and maintain a clear vision for: Architecture, Automation patterns, Custom vs standard trade-offs
• Ensure Salesforce evolves deliberately as the business grows and changes
• Lead and grow a cross-functional Salesforce team, including: Functional architects / Flow specialists, CPQ specialists, Admins and developers.
• Create space for specialists to own their domains while maintaining coherence across the platform.
• Establish clear ownership boundaries, decision-making norms, and review practices.
• Be hands-on enough to: Review designs, Challenge assumptions, Spot architectural risk early.
• Be hands-off enough to: Trust domain experts, avoid becoming the single point of failure.
• Promote consistent patterns across Flows, CPQ, integrations, and data models
• Act as the senior Salesforce partner to: Sales / SalesOps, Global Services, Global Support, Revenue Operations / Finance, Legal.
• Translate business strategy into platform priorities.
• Push back on short-term fixes that create long-term fragility.
• Balance roadmap work with operational stability
• Ensure: Clean deployments and release management, Sensible technical debt management, Strong documentation and knowledge sharing.
• Establish metrics for platform health, not just delivery velocity.
• Salesforce supports complex business processes without constant firefighting.
• Specialists can move fast within clear architectural guardrails.
• Sales, Support and Service teams trust the system and rely on it.
• New products, pricing models, or service motions don’t require rethinking the entire platform.
• The Salesforce team is seen as a strategic partner, not an order-taking function.

Manager, Salesforce Platform

Product Manager

• Define and socialize the multi-year MLOps platform roadmap, spanning model training, evaluation, deployment, monitoring, and retirement across global regions
• Architect product solutions for multi-region model inference with data residency constraints — ensuring our models operate compliantly across jurisdictions without sacrificing performance
• Drive model observability and drift detection capabilities from concept to adoption, in partnership with Data Science and Engineering
• Own the vendor and tooling strategy across the MLOps stack evaluating build vs. buy tradeoffs with a clear lens on total cost of ownership and compliance posture
• Publish the Agent Framework Reference Architecture defining how autonomous and semi-autonomous agents are designed, tested, and deployed within a regulated FinServ environment
• Lead product strategy for agentic workflow reliability, including human-in-the-loop design patterns, tool-use governance, and failure mode handling
• Champion model governance as a product capability not a compliance checkbox by embedding risk controls directly into the platform so teams can move fast within guardrails
• Drive adoption of the Model Governance Framework with Model Risk Management (MRM) teams, ensuring our AI systems meet regulatory expectations across all deployment regions
• Define meaningful KPIs and observability standards that allow risk and compliance teams to assess model health without becoming a bottleneck to innovation
• Develop and maintain a model risk taxonomy that scales across foundation models, fine-tuned models, and agentic systems
• Partner with Applied ML, Engineering, Product, Finance, and Procurement to ensure alignment on strategy, performance, and cost.
• Represent the MLOps and Agent Frameworks product domain to senior leadership, translating complex technical tradeoffs into strategic narratives that drive decision-making

Senior Principal, Product Management

Architect

• Define and lead the integration and software architecture connecting operational systems and Smarsh product platforms.
• Architect, implement, and maintain integrations supporting provisioning, billing, and telemetry pipelines using a combination of AWS services, microservices, front-end components, and integration platforms such as MuleSoft.
• Partner closely with Data and Analytics leaders to ensure integration designs align with data strategy, governance, and downstream consumption needs.
• Design cloud-native, microservices-based architectures with clear service boundaries, scalable communication patterns, and fault tolerance.
• Contribute to the architecture and development of backend services and integration components using Python, AWS Lambda, and other cloud-native technologies, ensuring scalability, reliability, and clean interfaces for downstream consumers.
• Contribute to the architecture and development of front-end and UI-facing components using HTML, CSS, and JavaScript, ensuring clean integration with backend services and APIs.
• Own the integration systems that track product usage, customer overages, and revenue streams across Smarsh’s product ecosystem.
• Lead hands-on development of critical integration and platform components, primarily using Python, with flexibility to use other object-oriented languages where appropriate.
• Partner with Finance, Product, and Revenue Operations to ensure accuracy, automation, and scalability in usage tracking and billing workflows.
• Translate architectural designs into clear Jira epics, stories, and tasks, enabling development teams to execute efficiently and in parallel.
• Guide backlog grooming, sprint planning, and technical prioritization in collaboration with Engineering leadership, operating within Scrum or similar Agile methodologies.
• Design and execute testing strategies for large, complex, distributed systems, including integration testing, end-to-end validation, performance testing, and failure scenario testing.
• Provide architectural direction and technical mentorship across backend, integration, and front-end development efforts.
• Establish and maintain integration and software architecture standards, governance, observability, and best practices across systems.
• Collaborate cross-functionally to align technical architecture with business goals, security requirements, and long-term scalability.
• Make independent technical decisions on architecture, tooling, and implementation approaches aligned with Smarsh’s platform and security standards.

Integration Architect

Solutions Engineer

• Own the **end-to-end CPQ solution design**, from product catalog structure to quote, contract, and billing handoff
• Design CPQ to support: High SKU volumes and rapid quoting for self-serve / sales-assisted SaaS deals and complex Enterprise quotes with nested bundles, options, dependencies, and exceptions.
• Balance **standard CPQ features vs. customization**, keeping the system maintainable and performant.
• Drive continuous improvement by gathering user feedback and monitoring system performance.
• Enable sales teams to handle: High optionality and configurability without breaking CPQ and custom terms, non-standard quote lines, and exceptions.
• Design approval processes that are **robust but not obstructive**.
• Serve as the critical link between business stakeholders and technical teams, driving the delivery of scalable, efficient and user-friendly solutions

Senior CPQ Solutions Architect

• Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives.
• Serve as functional lead for Revenue, Finance, and Enterprise Applications.
• Own CRM and Revenue Cloud roadmap and prioritization.
• Oversee system integrators and managed service providers.
• Mentor admins and business analysts.
• Drive measurable business outcomes, not feature delivery.
• Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused.
• Establish and enforce automation patterns, naming conventions, and guardrails.
• Prevent “Flow sprawl” and logic duplication.
• Appropriate governance and usage of Salesforce AI tooling.
• Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc.
• Ensure scalability, reporting integrity, and clean integrations.
• Anticipate downstream impacts of schema changes.
• Review and approve designs for complex initiatives.
• Act as escalation point for architectural trade-offs.
• Mentor admins and developers.

Salesforce Functional Architect

• Own the Intelligence Catalog
• Define and evolve the Intelligence Catalog’s taxonomy, metadata structures, detection labels, enrichment signals, and classification schemas.
• Manage how intelligence is created, governed, evaluated, refreshed, and retired.
• Drive noise-reduction methodologies and precision/recall improvements across all catalog intelligence.
• Partner with Applied ML to define evaluation frameworks, labeling strategies, annotation workflows, and model governance standards.
• Ensure catalog intelligence is consistently delivered across Smarsh’s product suite.
• Develop a scalable intake process for new intelligence requests, use cases, and customer-driven requirements.
• Build and optimize a scalable delivery process ensuring intelligence availability, versioning, and rollout across product teams.
• Ensure required services (classification, enrichment, detection, scoring, metadata exposure, etc.) exist and are aligned with catalog needs — collaborating with platform and engineering owners.
• Drive creation of a unified intelligence experience across Smarsh’s product portfolio.
• Lead customer partnership programs to co-develop new intelligence patterns, detection strategies, and GenAI review experiences.
• Gather deep feedback from lighthouse customers to drive roadmap priorities, quality improvements, and new use cases.
• Work closely with Customer Success and Product teams to understand performance gaps and opportunities for precision/recall improvements.
• Define and own catalog KPIs including precision/recall, noise reduction, signal quality, and MTTR for new intelligence delivery.
• Champion responsible AI and model governance practices for catalog-supported intelligence.
• Establish processes for versioning, auditability, explainability, and risk management of catalog intelligence.
• Serve as the intelligence product expert for internal teams — Product, Engineering, Applied ML, Legal, Compliance, InfoSec, and Customer Success.
• Drive alignment on firm-wide intelligence priorities, ensuring the right models and signals are being developed and iterated.