Senior Customer Success Manager, Public Sector

Smarsh

Customer Success Manager managing public sector accounts at Smarsh. Responsible for customer lifecycle including adoption, retention, and value delivery.

Posted 7/11/2026full-timePortland • Oregon • 🇺🇸 United StatesSenior💰 $92,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Manage client communications and expectations with professionalism and responsiveness
Consistently and accurately track and log customer communication in a client relationship management platform
Prepare and host Business Reviews for top assigned accounts in book of business
Effectively manage and drive closure of renewals
Identify at-risk clients and determine the needed remediation path to minimize churn
Take ownership of resolving customer issues, partnering with internal teams to escalate and resolve client requests in a timely manner
Quickly analyze and identify the root cause of billing discrepancies
Consistently meet or exceed time to resolution targets
Partner with Sales and Product to identify growth opportunities
Process contract changes including add-on services, downgrades, cancellations
Provide valuable insights and best practices to customers based on their deployment
Work as part of a collaborative team to act as the voice of the customer to internal stakeholders
Serve as a subject matter expert for Smarsh processes and procedures

Requirements

What you’ll need

3+ years' experience with customer success, preferably supporting public sector or similarly regulated organizations
A track record of building trusted, long-term relationships with customers
Proven results driving customer health and satisfaction
Ability to navigate multi-stakeholder organizations and earn credibility at every level, from IT administrators to agency directors
Effective oral and written communication skills, including the ability to deliver presentations to senior agency leaders and technical audiences
Working familiarity with government procurement processes and budget cycles (preferred)
Ability to work both independently and collaboratively
Strong organizational skills with the ability to manage multiple priorities and competing demands
BA/BS degree or 4+ years of equivalent experience in customer success in lieu of a degree
MS Office Suite proficiency

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Smarsh Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2001 💸 Finance 🏢 Enterprise ☁️ SaaS 💰 Private Equity Round on 2016-01 Finance
Enterprise
SaaS Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges. Senior Customer Success Manager, Public Sector Job not on LinkedIn 🔥 1 hour ago 🏢🏡 Portland – Hybrid 💵 $92k - $100k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Manage client communications and expectations with professionalism and responsiveness
Consistently and accurately track and log customer communication in a client relationship management platform
Prepare and host Business Reviews for top assigned accounts in book of business
Effectively manage and drive closure of renewals
Identify at-risk clients and determine the needed remediation path to minimize churn
Take ownership of resolving customer issues, partnering with internal teams to escalate and resolve client requests in a timely manner
Quickly analyze and identify the root cause of billing discrepancies
Consistently meet or exceed time to resolution targets
Partner with Sales and Product to identify growth opportunities
Process contract changes including add-on services, downgrades, cancellations
Provide valuable insights and best practices to customers based on their deployment
Work as part of a collaborative team to act as the voice of the customer to internal stakeholders
Serve as a subject matter expert for Smarsh processes and procedures 🎯 Requirements
3+ years' experience with customer success, preferably supporting public sector or similarly regulated organizations
A track record of building trusted, long-term relationships with customers
Proven results driving customer health and satisfaction
Ability to navigate multi-stakeholder organizations and earn credibility at every level, from IT administrators to agency directors
Effective oral and written communication skills, including the ability to deliver presentations to senior agency leaders and technical audiences
Working familiarity with government procurement processes and budget cycles (preferred)
Ability to work both independently and collaboratively
Strong organizational skills with the ability to manage multiple priorities and competing demands
BA/BS degree or 4+ years of equivalent experience in customer success in lieu of a degree
MS Office Suite proficiency Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🕒 June 4 Everseen 1001 - 5000 🤖 Artificial Intelligence 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings Customer Success Manager fostering long-term relationships with enterprise retail accounts for AI solutions at Everseen. Ensuring customer satisfaction and driving user adoption of technology. 🏢🏡 Portland – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer Health TrackingBilling Discrepancy AnalysisContract ManagementBusiness Review PreparationRenewal Management

Soft Skills

ProfessionalismResponsivenessCollaborationProblem-SolvingTrust Building