IT Support Analyst

MWH

IT Support Analyst providing technical assistance for hardware and software in a Microsoft environment. Handling complex issues and ensuring smooth day-to-day IT operations from the Salem, OR office.

Posted 6/6/2026full-timeSalem • Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $65,000 per yearWebsite

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Hard Skills

technical supporttroubleshootingdevice lifecycle managementuser account administrationidentity managementnetworking troubleshootingscriptingMicrosoft Office 365Windows 10Windows 11

Soft Skills

customer serviceverbal communicationwritten communicationindependent workprioritizationtime management

Tools & Technologies

Azure ADEntra IDPowerShellExchangeTeamsSharePointOneDriveWi-FiVPNTCP/IP

Certifications & Qualifications

valid driver's license

Industry Keywords

ITILdesktop supportsmall to medium sized businessprocess improvementsknowledge base

Tech Stack

Tools & technologies

AzureDNSTCP/IP

About the role

Key responsibilities & impact

Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues
Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable
Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools
Administer user accounts, permissions, and identity management (Azure AD / Entra ID)
Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.)
Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred)
Document solutions, update the knowledge base, and contribute to process improvements
Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision
Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations

Requirements

What you’ll need

3-5 years of hands-on experience in a / deskside / desktop support in a Microsoft Windows based small to medium sized business environment
Strong customer service skills and experience, with excellent verbal and written communication abilities
Demonstrated ability to work independently and manage competing priorities effectively
Solid understanding of basic networking concepts
Working knowledge of identity management systems (Azure AD / Entra ID)
Experience writing and using scripts to automate routine tasks
Proficiency with Windows 10/11 and Microsoft Office 365
Valid drivers license and willingness and ability to travel 10-15% within the United States

Benefits

Comp & perks

Group health & welfare benefits including options for medical, dental and vision
100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
Flexible Time Off Program (includes vacation and personal time)
Paid Sick and Safe Leave
Paid Parental Leave Program
10 Paid Holidays
401(k) Plan (company matching contributions up to 4%)
Employee Referral Program