Support Engineer

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
• Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
• Document solutions, update the knowledge base, and contribute to process improvements.
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.
• Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations.

IT Support Analyst

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID)
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.)
• Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP)
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred)
• Document solutions, update the knowledge base, and contribute to process improvements
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision
• Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations