IT Support Analyst

MWH

IT Support Analyst providing deskside and remote support for a water and wastewater treatment company. Handling hardware, software, and connectivity issues for employees across the West Coast.

Posted 6/6/2026full-timePhoenix • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

AzureDNSTCP/IP

About the role

Key responsibilities & impact

Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
Document solutions, update the knowledge base, and contribute to process improvements.
Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.
Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations.

Requirements

What you’ll need

3-5 years of hands-on experience in a / deskside / desktop support in a Microsoft Windows based small to medium sized business environment.
Strong customer service skills and experience, with excellent verbal and written communication abilities.
Demonstrated ability to work independently and manage competing priorities effectively.
Solid understanding of basic networking concepts.
Working knowledge of identity management systems (Azure AD / Entra ID).
Experience writing and using scripts to automate routine tasks.
Proficiency with Windows 10/11 and Microsoft Office 365.
Valid drivers license and willingness and ability to travel 10-15% within the United States.

Benefits

Comp & perks

Group health & welfare benefits including options for medical, dental and vision
100% Company Paid Benefits: Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD), Employee Assistance Program and Health Advocate
Voluntary benefits at discounted group rates for accidents, critical illness, and hospital indemnity
Flexible Time Off Program (includes vacation and personal time)
Paid Sick and Safe Leave
Paid Parental Leave Program
10 Paid Holidays
401(k) Plan (company matching contributions up to 4%)
Employee Referral Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportdevice lifecycle managementscriptingnetworkingidentity managementMicrosoft Office 365Windows 10Windows 11ITIL

Soft Skills

customer servicecommunicationindependenceprioritizationtime management

Certifications

valid driver's license