Support Engineer

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Answer inbound calls and respond to emails from Dealer Technicians and answers standard to complex questions over the phone, email or in person
• Provide accurate, timely, and descriptive notes during calls
• Solve a range of routine to complex problems
• Document unknown problems
• Troubleshoot with the dealer technician to resolve increasingly complex issues with the product in the field
• Gather and prepare documentation regarding product failure and make recommendations
• Perform on-site troubleshooting, diagnosis, and repair as required
• Track and analyze product failure trends
• Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims electronically.
• Makes decisions on warranty concessions.
• Mentor less experienced technical service representatives
• Serve as technical expert for team and escalated calls

Technical Support Representative

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.
• Support internal teams with troubleshooting, documentation, and knowledge sharing.

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• The Technical Sales Support will have the opportunity to support the Electrification IBC (Industries, Building, Channel) Sales organization and customers during the proposal process.
• Each day, you will serve as a key technical resource in the assigned area.
• You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.
• Offering technical advice and solutions on inquiries from customers/channels/Sales Specialists about ABB products/systems/applications.
• Performing analytic and diagnostic studies to determine the optimal technical solution to meet customer needs and address complex inquiries.
• Developing and maintaining new sales opportunities and resolving specific customer problems; and ensuring achievement of targets on orders, Net Price Variance (NPV), and Net Promoter Score (NPS).
• Ensuring the achievement of budget goals, including volume targets and profitable growth, across all assigned product groups and in the respective countries.

Technical Sales Support

• Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
• Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
• Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style.
• Documents each support interaction thoroughly in the ITSM system.
• Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework.
• Flags recurring issues for review by senior technical teams.
• Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
• Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.

Technical Service Desk Analyst I

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors).
• Communicate with third party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

Help Desk Support Analyst

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or through third party vendors)
• Communicate with third party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

• Provide technical assistance, training, and support in the use of IT hardware and software
• Receive, log, and route user calls for assistance or repair
• Troubleshoot and coordinate resolution to desktop communication problems, networking and remote system connections
• Inform and train users in equipment and software operation
• Research, evaluate, test hardware and software products, and systems solutions
• Take ownership of issues by analyzing problems to implement temporary or permanent fixes
• Maintain a first class level of customer service

IT Support Technician

• Support the management and daily operations of the technical support team
• Ensure efficient service delivery and strong team performance
• Provide hands-on guidance to support staff
• Help optimize workflows and contribute to process improvements
• Act as a secondary escalation point for complex technical issues
• Assist in resolving escalated tickets
• Monitor technical support interactions to ensure quality and adherence to standards
• Support daily technical support operations, including ticket queue monitoring and workflow coordination
• Identify opportunities to improve technical support processes and operational efficiency
• Work with Engineering, Network Operations, Field Services, and other internal teams to support issue resolution and service delivery

Assistant Technical Support Manager

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
• Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
• Coordinate with Laserfiche development when cases require additional assistance.
• Report and file bug tickets that come up during troubleshooting.
• Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases.
• Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum.
• Watch and review videos of internal software training sessions and development meetings.
• Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
• Enroll and complete relevant product and technical training courses in the company’s Learning Management System.
• Participate in departmental training sessions in-person or remotely.

Support Engineer I

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Treasury Management Support Analyst

• Troubleshooting and resolving technical issues
• Providing comprehensive support for both Geotab and partner products
• Ensuring customer satisfaction through effective problem diagnosis and solution delivery
• Handling support cases from initial contact through resolution
• Maintaining detailed documentation
• Contributing to 24/7 support operations
• Working closely with customers, partners, and internal technical teams to escalate complex issues

Technical Support Specialist

• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries
• Coordinate with internal departments on the return and exchange process for Geotab devices and accessories
• Deliver successful resolution to all customer complaints and escalate critical concerns to management
• Preserve the confidentiality and security of customer data and information
• Support Geotab global strategic initiatives

Support Engineer jobs in Nevada

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Network Support Technician

Technical Support Representative

Support Engineer

Technical Support Specialist – Healthcare

Technical Sales Support

Technical Service Desk Analyst I

Help Desk Support Analyst

Help Desk Support Analyst

Help Desk Support Analyst

Help Desk Support Analyst

IT Support Technician

Assistant Technical Support Manager

Technical Support Engineer

Support Engineer I

Treasury Management Support Analyst

Technical Support Specialist

Technical Support Specialist – Bilingual French