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Support Engineer
BearComSupport Engineer providing technical support and troubleshooting for security solutions in a hybrid setup. Collaborating with project teams and ensuring compliance with regulations in the Las Vegas area.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support and troubleshooting for security software and hardware systems, with a strong focus on customer service and system performance optimization. Proficient in system integrations and compliance with regulatory standards.
Highest-signal resume keywords
Milestone ProficiencyLenelS2 ProficiencyDMP ProficiencyTroubleshooting SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystem IntegrationSystem AuditsSystem Upgrade PlanningPerformance DiagnosisNetworking ConceptsIP-Based Security SystemsReading Technical ManualsInterpreting SchematicsWiring Diagrams
Soft Skills
Problem-Solving SkillsOrganizational SkillsCommunication Skills
Tools & Technologies
Security Software PlatformsElectronic Security Solutions
Certifications & Qualifications
Security Systems Certifications
Industry Keywords
Security Systems SupportAccess Control SystemsVideo SurveillanceFederal RegulationsState RegulationsLocal Regulations
About the role
Key responsibilities & impact- Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
- Diagnose and resolve system performance issues, ensuring optimal functionality.
- Perform custom systems integrations, detailed system upgrade planning, and system audits.
- Schedule and coordinate service and maintenance calls with customers.
- Perform routine and corrective maintenance of installed security and access control systems.
- Ensure all service work complies with applicable Federal, State, and local regulations.
- Assist with the installation, configuration, and support of electronic security solutions.
- Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
- Provide expert consultation on system performance, maintenance, and upgrades.
- Maintain strong relationships with clients by delivering exceptional customer service.
- Support internal teams with troubleshooting, documentation, and knowledge sharing.
Requirements
What you’ll need- 2+ years of experience in security systems support, technical support, or a related IT field.
- Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
- Strong troubleshooting and problem-solving skills for security, video surveillance, and access control systems.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
- Preferred: Associate’s or Bachelor's degree in IT, Computer Science, Engineering, or a related field.
- Experience with networking concepts, IP-based security systems, and system integrations.
- Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.
Benefits
Comp & perks- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life and Short-Term Disability
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Employee Referral Bonus
- Tuition Reimbursement