Technical Support Specialist

GEOTAB

Technical Support Specialist providing expert technical assistance for Geotab products and partner technologies. Troubleshooting complex hardware and software issues to ensure customer satisfaction and operational efficiency.

Posted 5/28/2026full-timeRemote • Nevada • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

BigQueryJavaScriptPythonSQL

About the role

Key responsibilities & impact

Troubleshooting and resolving technical issues
Providing comprehensive support for both Geotab and partner products
Ensuring customer satisfaction through effective problem diagnosis and solution delivery
Handling support cases from initial contact through resolution
Maintaining detailed documentation
Contributing to 24/7 support operations
Working closely with customers, partners, and internal technical teams to escalate complex issues

Requirements

What you’ll need

Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued
1-3 years of experience in a customer service or technical support capacity
1-3 years of experience troubleshooting technical hardware and/or software issues
Expert-level Excel skills including creation of pivot tables and reports
Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued
Working knowledge of data warehouses such as Google BigQuery highly valued
Technical competence using Google Suite for business (Sheets, Docs, Slides)
Comfort speaking with customers by telephone, email, and chat
Strong analytical and problem-solving skills with excellent verbal and written communication
Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization
Highly organized with the ability to manage multiple tasks and projects simultaneously
Must stay current with technology and have the flexibility to adapt to growing market demands
Experience working within a technical or engineering organization is an asset
Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

Benefits

Comp & perks

Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical supportExcelSQLPythonC#JavaScriptdata warehousesGoogle BigQueryGoogle Suite

Soft Skills

customer satisfactionanalytical skillsproblem-solving skillsverbal communicationwritten communicationinterpersonal skillsrelationship-building skillsorganizational skillsmulti-taskingflexibility

Certifications

Post-Secondary DiplomaDegree in EngineeringDegree in Computer Science