Support Engineer

• Maintain high availability of network resources, computer workstations, and a safe, welcoming campus environment.
• Provide direct Tier 1 support for hardware and software.
• Manage the Help Desk ticketing environment.
• Coordinate daily facility operations, including routine maintenance, space planning, and vendor oversight.
• Frontline customer support focused on resolving technical issues.
• Configure and maintain campus computing infrastructure.
• Diagnose and repair problems efficiently.
• Ensure software and cable management meet company standards.
• Install all software on campus computers and ensure software licenses are valid.
• Maintain an inventory of hardware and software for insurance purposes.
• Liaise with other departments to provide technical and administrative support.
• Oversee maintenance and cleanliness of classrooms, offices, and common areas.
• Conduct routine inspections of campus premises and coordinate timely repairs.
• Manage facilities-related work orders and tickets through to resolution.
• Ensure campus compliance with health, safety, fire, and applicable regulatory standards.

Technical Support and Facilities Coordinator – Part-time

• Provide onsite technical support for remote network engineering teams
• Troubleshoot network connectivity, PCs, IoT devices, printers, and related hardware
• Verify VLAN configurations and assist with wireless connectivity troubleshooting
• Check switch and router connections, cabling, ports, and device status
• Provide console access to network equipment using appropriate cables and tools
• Support network deployments, infrastructure upgrades, and post-deployment hypercare activities
• Diagnose and resolve technical issues while minimizing operational downtime
• Communicate findings, progress, and resolutions clearly to remote technical teams
• Maintain accurate documentation of onsite activities and completed work
• Travel frequently to assigned data centers based on project requirements

Network Support Technician

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

Technical Support Specialist – Healthcare

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.
• Researches and resolves problems and errors which may include those related to fraud support and internet operations.
• Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
• Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues.

Healthcare Technical Support

• Provides first-contact technical support via phone, chat, and ticketing systems, ensuring timely and accurate resolution of IT issues related to user accounts, hardware/software, connectivity, and business applications.
• Utilizes remote desktop tools to investigate and resolve technical problems without requiring onsite intervention, reducing downtime and improving response time.
• Guides users through troubleshooting steps, installations, or workarounds while maintaining a clear, supportive, and professional communication style.
• Documents each support interaction thoroughly in the ITSM system.
• Coordinates escalations to appropriate teams by collecting logs, screenshots, and issue context to streamline handoff and avoid rework.
• Flags recurring issues for review by senior technical teams.
• Monitors high-volume ticket queues and proactively follows up on aging or high-impact incidents to ensure closure within SLA timelines.
• Maintains up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.

Technical Service Desk Analyst I

• Answer and troubleshoot calls from all customer queues
• Creates trouble tickets and documents resolution steps in the support ticket
• Assist property personnel and fellow employees with technical support/product information issues in a professional, courteous and timely manner
• Assist with installing and configuring various software interfaces with property staff and/or assist their vendors as needed
• Maintain detailed and up-to-date notes on all customer tickets and assigned in-house projects, as well as accurately accounting for all time spent on customer tickets and assigned in-house projects
• Have a working knowledge of all Jonas Chorum products and voluntarily seek additional training and information on unfamiliar subjects
• Act as liaison between Jonas Chorum and property staff
• Maintain willingness and ability to work any and all shifts as posted on the schedule.
• Promote Jonas Chorum software and its products and employees to co-workers and the general public
• Answers technical support related questions and resolves technical problems using in-house computers, company software, in-house knowledge base, and third party connection software
• Determines if trouble ticket is billable or non-billable based on company policies and procedures
• Seek assistance from Tier 2 and Tier 3 technicians through instant messaging and email services
• Escalate issues by communicating escalation need through supervisor on duty and or next level of support in a timely manner to ensure expedient and complete solutions for Jonas Chorum customers
• In addition to issues received directly from customer via the phone queues, technicians will receive assignments from supervisor on duty
• Other tasks as assigned by Jonas Chorum management

Technical Support Specialist

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

Regional Technical Support

• Monitor Outlook, Teams, and ServiceNow for incidents and questions.
• Review logs to identify and resolve issues.
• Oversee the deployment, configuration, and optimization of job scheduling software.
• Perform testing of all new/updated applications, processes, and data feeds.
• Monitor critical systems to ensure running as expected.
• Document technical issues, solutions, and processes for future reference and analysis.

Technical Analyst

• Lead and manage a multidisciplinary courseware team
• Oversee project performance, including cost, quality, and schedule reporting
• Translate contractual Statements of Work (SOW)
• Maintain integrated internal/external schedules
• Track and mitigate Risks, Issues, and Opportunities (RIO)
• Manage supplier relationships
• Drive continuous improvement of processes and tools
• Provide workforce leadership
• Prepare and deliver executive-level briefings

Support Engineering Manager

• Install software patch remotely and verify proper functionality post upgrade.
• Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies.
• Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
• Effectively documenting all steps taken to service the request in the appropriate tracking system.
• Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management.
• Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed.
• Sets scheduled availability within systems so that notification of new work can be received.

MedTech Technical Support Representative

• lead and manage a multidisciplinary courseware team
• oversee project performance including cost, quality, and schedule reporting
• maintain integrated internal/external schedules
• track and mitigate Risks, Issues, and Opportunities (RIO)
• manage supplier relationships and provide oversight for third-party contributions
• prepare and deliver executive-level briefings and status updates

• Learn and maintain strong knowledge of Acre’s software products, partner integrations, and supported technologies
• Provide technical support to customers via phone, ticketing systems, and other support channels
• Troubleshoot software, networking, and system‑level issues with a strong focus on customer experience
• Continuously test Acre software and integrations to support quality assurance and product reliability
• Respond to incoming customer calls and technical inquiries requiring assistance
• Participate in an after‑hours on‑call rotation to support customers 24/7/365
• Maintain accurate documentation and records within support and ticketing systems
• Continuously build professional, technical, and product knowledge to improve issue resolution and customer outcomes
• Create and maintain weekly or monthly reports as directed by leadership.

Technical Support Engineer

• Generate, maintain, validate, and distribute daily, weekly, monthly, and portfolio operational reports supporting Contact Center performance, client portfolio management, and incentive compensation programs
• Compile, analyze, and monitor key performance indicators (KPIs) including collection performance, recovery rates, promise-to-pay fulfillment, right-party contacts, productivity metrics, service levels, and quality measures
• Ensure the accuracy, integrity, and consistency of all reporting data prior to distribution to leadership teams and clients
• Identify trends, anomalies, risks, and reporting discrepancies, providing analysis and recommendations to management for corrective action or process improvement
• Collaborate with management to define, document, maintain, and update incentive compensation methodologies, performance thresholds, and reporting requirements
• Prepare bonus eligibility reports by agent, team, and department based on established performance metrics
• Respond to inquiries from agents and supervisors regarding bonus calculations and data discrepancies
• Maintain historical records of all bonus-related reports for audit and compliance purposes
• Develop and improve reporting tools, dashboards, and automated processes to streamline data collection and report generation
• Utilize reporting platforms (e.g., Phoenix Reporting, Excel, Power BI, or similar tools) to produce clear and actionable performance reports
• Evaluate current reporting procedures and recommend improvements to increase efficiency and accuracy
• Work closely with the Contact Center Operations Manager on ongoing department projects related to performance tracking and incentive programs
• Assist with internal audits related to collections statistics and compensation data
• Provide analytical support for special projects, including system conversions, mailings, and month-end reporting cycles

Support Analyst – Contact Center

• Provide deskside and remote technical support for hardware (laptops, desktops, peripherals, printers, etc.), software, and connectivity issues.
• Troubleshoot and resolve complex technical issues in a timely manner, following ITIL best practices where applicable.
• Manage device lifecycle tasks including imaging, deployment, configuration, and troubleshooting using modern tools.
• Administer user accounts, permissions, and identity management (Azure AD / Entra ID).
• Deliver advanced support and administration for Microsoft Office 365 services (Exchange, Teams, SharePoint, OneDrive, etc.).
• Perform basic networking troubleshooting (Wi-Fi, VPN, TCP/IP, DNS, DHCP).
• Automate repetitive tasks and improve efficiency through scripting (PowerShell preferred).
• Document solutions, update the knowledge base, and contribute to process improvements.
• Effectively prioritize and manage support requests from multiple stakeholders with minimal supervision.
• Travel occasionally (10-15%) to provide on-site deskside support at West Coast locations.

IT Support Analyst

• Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues
• This position performs repairs to software or peripheral equipment configurations, following design or installation specifications
• Support Technicians escalating issues to senior staff members
• The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must
• Occasional training of end users and new team members is required
• Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment
• Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability
• Attention to detail is required to complete tickets in accordance with company standards
• The desire to learn and the ability to absorb new skills and information are key to this position

IT Support Technician

• Support, troubleshoot, and resolve EDI production issues related to claims and trading partner transactions
• Analyze, map, and validate healthcare data exchanges including 270/271, 834, 835, and 837 transactions
• Develop technical specifications, mapping documents, process flows, and operational procedures
• Write and maintain SQL queries for production support, reporting, testing, and data validation
• Perform root cause analysis and collaborate with internal teams to resolve data and integration issues
• Create and execute test plans, process test files, document results, and support defect resolution activities
• Utilize tools such as Splunk, App Insights, SOAP UI, and Postman to monitor, troubleshoot, and validate system performance
• Support API integrations, ETL processes, and enterprise data exchange initiatives
• Develop dashboards, reports, and monitoring solutions to ensure data quality and transaction integrity
• Participate in project planning, implementation activities, and continuous process improvement initiatives
• Maintain compliance with HIPAA requirements and healthcare EDI standards including TR3, CAQH CORE, and Blue Exchange guidelines
• Participate in on-call support rotations and production incident response activities

EDI Technical Analyst – Claims

• Develops technical documentation and designs
• Analyzes, tests, and provides end user support
• Assists with analysis required for all Trading Partner EDI and flat files
• Participates in defect review meetings
• Creates Mapping Documents to move data between systems
• Facilitates and/or creates new procedures that support advancing technologies or capabilities

• Provide operational and technical support for Microsoft 365 services including Teams, SharePoint Online, OneDrive, Exchange Online, Forms, and approved Power Platform solutions.
• Support collaboration and productivity applications including Smartsheet, monday.com, Bluebeam, and other approved SaaS applications.
• Troubleshoot issues related to application access, permissions, sharing, synchronization, workflows, licensing, provisioning, and usability.
• Support identity and access-related issues involving SSO, MFA, and Microsoft Entra ID integrations for assigned applications.
• Work with engineering, infrastructure, identity, security, networking, vendors, and business stakeholders to resolve application-related issues.
• Manage assigned incidents, requests, access issues, and operational support tasks through resolution within established service levels.
• Escalate complex, recurring, or high-impact issues to the appropriate technical teams or platform owners.
• Assist users with common application functions, approved usage standards, and available self-service resources.
• Identify recurring user questions, usability challenges, and support trends related to assigned applications.
• Contribute to improving self-service resources, knowledge management content, and user support documentation.

Senior Application Support Analyst

• Provide phone, chat, email and remote support for the Laserfiche software to resellers and customers.
• Maintain personal and departmental case load by responding to and working on cases within stated SLAs.
• Coordinate with Laserfiche development when cases require additional assistance.
• Report and file bug tickets that come up during troubleshooting.
• Test and verify software functionality pertaining to hotfixes, patches, updates, and new releases.
• Monitor Laserfiche Answers and provide troubleshooting assistance via the public forum.
• Watch and review videos of internal software training sessions and development meetings.
• Ensure all team members follow Laserfiche security policies and all other corporate policies, and safeguard Laserfiche classified information through appropriate data handling practices.
• Enroll and complete relevant product and technical training courses in the company’s Learning Management System.
• Participate in departmental training sessions in-person or remotely.

Support Engineer I

• Participate in gathering and summarizing prospect information for Treasury Management consultants
• Identify opportunities for process improvements within scope of responsibilities or functional area
• Review and research basic or tactical operational assignments that require evaluation and selection of alternatives, related to low to medium risk deliverables
• Present recommendations for resolving more complex situations and exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements
• Provide information to functional colleagues, internal partners, and stakeholders, including internal as well as external customers

Support Engineer jobs in Arizona

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Technical Support and Facilities Coordinator – Part-time

Network Support Technician

Technical Support Specialist – Healthcare

Healthcare Technical Support

Technical Service Desk Analyst I

Technical Support Specialist

Regional Technical Support

Technical Analyst

Support Engineering Manager

MedTech Technical Support Representative

Support Engineering Manager

Technical Support Engineer

Support Analyst – Contact Center

IT Support Analyst

IT Support Technician

EDI Technical Analyst – Claims

EDI Technical Analyst – Claims

Senior Application Support Analyst

Support Engineer I

Treasury Management Support Analyst