Senior Application Support Analyst

DPR Construction

Application Support Analyst providing operational support for Microsoft 365 services and collaboration platforms. Troubleshooting issues and managing incidents to ensure user productivity and platform usability.

Posted 6/3/2026full-timeAtlanta • Arizona, Florida, North Carolina • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide operational and technical support for Microsoft 365 services including Teams, SharePoint Online, OneDrive, Exchange Online, Forms, and approved Power Platform solutions.
Support collaboration and productivity applications including Smartsheet, monday.com, Bluebeam, and other approved SaaS applications.
Troubleshoot issues related to application access, permissions, sharing, synchronization, workflows, licensing, provisioning, and usability.
Support identity and access-related issues involving SSO, MFA, and Microsoft Entra ID integrations for assigned applications.
Work with engineering, infrastructure, identity, security, networking, vendors, and business stakeholders to resolve application-related issues.
Manage assigned incidents, requests, access issues, and operational support tasks through resolution within established service levels.
Escalate complex, recurring, or high-impact issues to the appropriate technical teams or platform owners.
Assist users with common application functions, approved usage standards, and available self-service resources.
Identify recurring user questions, usability challenges, and support trends related to assigned applications.
Contribute to improving self-service resources, knowledge management content, and user support documentation.

Requirements

What you’ll need

Associate’s degree or higher in Information Technology, Computer Science, Business Information Systems, or a related discipline preferred.
5+ years of Application Support, Digital Workplace Support, End User Support, Service Desk, or related IT operations experience.
Experience supporting enterprise productivity, collaboration, and SaaS platforms in a production environment.
Experience supporting Microsoft 365 collaboration and productivity services.
Familiarity with ITIL-based service management practices including Incident, Request, Change, Knowledge, and Problem Management.
Strong troubleshooting, analytical, and customer service skills.
Ability to diagnose and resolve issues across collaboration platforms, user workflows, permissions, and productivity services.
Experience working within defined SLAs, KPIs, or operational performance targets preferred.
Familiarity with escalation models between Level 2 support and engineering or platform teams.
Ability to communicate effectively with technical and non-technical users.
Ability to manage multiple priorities in a fast-paced operational environment.
Strong verbal and written communication skills with a customer-focused mindset.
Ability to work productively in both remote and in-office environments.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365TeamsSharePoint OnlineOneDriveExchange OnlinePower PlatformSaaS applicationsSSOMFAITIL

Soft Skills

troubleshootinganalytical skillscustomer servicecommunicationtime managementprioritizationcollaborationproblem-solvingdocumentationuser support

Certifications

Associate’s degreeBachelor’s degree