MedTech Technical Support Representative

IQVIA

Technical Support Representative assisting with software updates for medical devices, primarily focusing on automated medication dispensing systems. Provides excellent customer support and engages in technical troubleshooting as needed.

Posted 6/11/2026part-timeArizona, California, Illinois, North Carolina, Texas • 🇺🇸 United StatesJunior💰 $27 - $30 per hourWebsite

About the role

Key responsibilities & impact

Install software patch remotely and verify proper functionality post upgrade.
Responds to, evaluates and prioritizes assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer-related technologies.
Provides quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner.
Effectively documenting all steps taken to service the request in the appropriate tracking system.
Handles problem recognition, isolation, resolution, and follow-up for routine customer problems, escalating and/or collaborating to solve more complex issues to advanced team members or department management.
Obtains and maintains proper vendor credentialing to service all customers in their respective coverage area as needed.
Sets scheduled availability within systems so that notification of new work can be received.

Requirements

What you’ll need

Associate degree in biomedical or computer related field or 1-3 years of equivalent related technical support of PC experience preferred.
High school diploma and 1 year of related experience required.
Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems.
Must possess a valid driver’s license and reliable method of personal transportation to assigned sites.
Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required.
Strong communication skills and ability to provide exceptional customer support required.
This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs.

Benefits

Comp & perks

This position is not eligible for our Medical Benefits.
Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities. Thus, upon selection, individuals must complete healthcare facility credentialing process. To obtain credentials, individuals must meet the immunization requirements specified by the facility. Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)).
IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software patch installationtroubleshootinghardware supportsoftware supportnetworkingtechnical supportelectromechanical systemsdocumentationcustomer service

Soft Skills

communicationempathyreliabilitypatienceresourcefulnessproblem-solvingcollaboration

Certifications

associate degreehigh school diplomavalid driver’s license