IT Support Technician

IronEdge Group

IT Support Technician providing front-line technical support in a remote capacity for clients across multiple states. Focusing on troubleshooting server and network systems and providing exceptional customer service.

Posted 6/5/2026full-timeRemote • Arizona, Colorado, Kansas, New Mexico, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $38,000 - $42,999 per yearWebsite

About the role

Key responsibilities & impact

Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues
This position performs repairs to software or peripheral equipment configurations, following design or installation specifications
Support Technicians escalating issues to senior staff members
The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must
Occasional training of end users and new team members is required
Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment
Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability
Attention to detail is required to complete tickets in accordance with company standards
The desire to learn and the ability to absorb new skills and information are key to this position

Requirements

What you’ll need

Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
Communicating effectively with co-workers cross-functionally via Microsoft Teams
Extraordinary focus on customer service
Strong ability to solve problems effectively
Ability to interact in a variety of situations, including customer service, orientations, training, and networking
All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility
Not Required, but these skills/competencies are a plus: Managed Services Provider (MSP) experience, Background in the customer service industry, Applicable certifications from CompTIA, Microsoft

Benefits

Comp & perks

IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
Vision Insurance
AD&D Insurance
Short-Term and Long-Term Disability Insurance
Flexible Spending Account and Health Savings Account
Flexible Time Off plus Holidays
Matching 401k

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingserver systemsnetwork systemssoftware repairsperipheral equipment configurationsticket completion

Soft Skills

verbal communicationwritten communicationdecision-makingproblem-solvingmulti-taskingplanningcustomer serviceattention to detailteamworkcreativity

Certifications

CompTIA certificationsMicrosoft certificationsCJIS eligibility