Regional Technical Support

Canon USA

Regional Technical Specialist role at Canon USA providing technical support to technicians and service agents. Involves troubleshooting complex hardware and firmware issues.

Posted 6/23/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $50 per hourWebsite

About the role

Key responsibilities & impact

Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
Manages regional FCO database to ensure compliance and timely installation/disposition.
Works closely with the Product support group on information sharing and best practice implementation.
Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

Requirements

What you’ll need

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
Associate's degree in mechanical or electronics, or equivalent experience.
Printer knowledge and testing and/or diagnostic applications.
Ability to achieve customer satisfaction and loyalty.
Ability to create solutions for high-level problems.
Good writing, speaking and listening skills.
Exhibits initiative and self-starting behaviors.
Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
Generally available for work 24 hours a day, 7 days a week.
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
Technical certifications such as A+, Network+, MCSE desired.
Must have commercial print production technical repair experience, Canon preferred.

Benefits

Comp & perks

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
Health insurance
401(k) Savings Plan
Discretionary profit sharing
Discretionary success sharing
Educational assistance
Recognition programs
Vacation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardwarefirmwareworkflowprinter knowledgediagnostic applicationsmechanical theoryelectrical theoryelectronic theorycomputer equipment technologies

Soft Skills

customer satisfactionproblem-solvingwriting skillsspeaking skillslistening skillsinitiativeself-starting behaviors

Certifications

A+Network+MCSE