Canon USA

Customer Support

• Provide positive and professional technical support to Canon customers via phone, email, and chat
• Analyze complex laser printer issues, troubleshoot like a pro, and recommend winning solutions.
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I – Laser

Auditor

• Review financial and operational procedures to assess the effectiveness, design, and application of internal controls
• Conduct moderately complex financial and operational audits while adhering to professional standards and departmental procedures
• Analyze operational functions to identify risk areas and help design targeted audit tests to address those risks
• Recommend areas for future audit focus based on emerging risks, trends, and business priorities
• Collect, clean, and analyze data using data analytical tool such as Tableau to support audit activities and management requests
• Prepare detailed audit work-papers ensuring sufficient, appropriate evidence to support audit findings and conclusions
• Support Canon’s external auditors to help reduce audit-related costs and ensure financial statements comply with corporate policies and procedures.
• Participate in audit exit meetings to present findings, discuss recommendations, and support management in developing corrective action plans.

Technical Printer Support Representative I – Laser

Internal Auditor