Canon USA

Customer Support

• Provide professional, courteous, responsive and accurate service to customers consistent with Canon Brand image
• Process terminations and submit tickets for waivers to close out buyout keep, upgrade, upgrade to returns and credit/rebills
• Make sound, factual-based timely decisions to provide extraordinary service
• Answer incoming phone calls, emails and mail; meet SLA and handle internal requests
• Provide routine customer service billing support including explaining billing statements, taking payments, handling collections, insurance, property tax and sales tax, issuing credits, handling changes of service, basic troubleshooting, recording customer contact information and maintaining portfolio integrity
• Practice customer focus, collaboration and communication with team and minimize distractions
• Project and maintain a positive and professional attitude and be punctual

Customer Service Representative I

Account Manager

• Develop and maintain relationship with Dealers & Resellers through telemarketing, email solicitation, order procurement
• Provide best in class customer service and lease consulting
• Solicit new CFS leasing relationships and grow market share within assigned territory
• Provide product, promotion, and general lease sales training to the Independent Dealer base on an ongoing basis to strengthen Canon product sales
• Understand products and prices offered by competition and update management on any market conditions that could impact canon sales or market share
• Use persuasion skills to Dealers & Resellers to secure potential customers
• Explain CFS products or services and prices, and answer questions from both Dealers and End User customers
• Answer calls and emails as outlined in KRA’s to ensure best in class single point of contact service
• Influences customers to buy or retain CUSA product or service
• Work with our Dealer channel partners to provide accurate and timely information
• Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
• Maintains a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best-in-class service
• Maintains technical knowledge
• Contributes to team effort by accomplishing related results as needed
• Promotes best in class service throughout the servicing platform through cradle to grave ownership, escalating to department management as needed
• Maintain Saleforce database through activity history and sales coding to ensure knowledge of assigned dealers
• Develop relationships with Territories TSE’s in an effort to resolve appropriate escalated Dealer& Reseller issues jointly
• Works closely with Relationship Manager to ensure targeted Dealers are managed in a collaborative way in order to maximize effectiveness and relationship
• Work with Risk Analysts to obtain additional credit information to decision credit applications and communicate those decisions to both Dealers & Customers when appropriate

Sales Account Representative I – Equipment Leasing

Manager

• Manage a team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

Manager, Branch Service – Field Technicians

Manage a team of technical Digital Services Specialists who service and support Canon hardware and technology-based solutions within a territory and/or assigned accounts.
Select, hire, train, and develop technical representatives.
Address and resolve customer issues to achieve customer satisfaction.
Oversee warehousing processes related to merchandise and inventory.
Develop and educate the team on new technology in an evolving industry.
In-office three days a week with option to work from home remainder; hybrid schedule requiring being in office three days a week.

Branch Service Manager – Field Technicians

Administration

• Review, analyze, and process financial contracts and supporting documentation within established authority level.
• Ability to evaluate transactions pursuant to the Canon Financial Services operational guidelines, as well as company policies and procedures.
• Maintain exceptional service levels throughout the funding process, ensuring timely and efficient handling of all transactions.
• Develop expertise in CFS systems (Nexus, Odessa, Unified Desktop, Salesforce) to ensure precise input of all key data points of a transaction to commence accurate customer invoicing.
• Develop and maintain effective working relationships with inside and outside sales teams.
• Ability to think outside the box and be resourceful in reaching resolutions.
• Strong written and verbal skills. Ability to articulate problems, solutions and resolutions with all customers and all levels of the organization.
• Process account adjustments post-booking to modify existing contracts.

Documentation Administrator I

• Develop and maintain relationships with Independent Dealers & Resellers through telemarketing, email solicitation, and order procurement
• Provide best-in-class customer service and lease consulting to Dealers, Resellers and Customers
• Solicit new CFS leasing relationships and grow market share within assigned territory
• Provide product, promotion, and general lease sales training to the Independent Dealer base
• Monitor competitive products and pricing and report market conditions to management
• Persuade Dealers & Resellers to secure potential customers and explain CFS products, services, and pricing
• Answer calls and emails per KRA’s to ensure single point of contact service
• Document all transactions, ensure accurate application entry, and provide detailed follow up
• Maintain high level of service by following policies and procedures and escalating as needed
• Maintain technical knowledge and contribute to team results
• Promote cradle-to-grave ownership throughout the servicing platform
• Maintain Salesforce database through activity history and sales coding
• Collaborate with Territories TSEs, Relationship Managers, and Risk Analysts to resolve escalations and obtain credit information

Sales Account Representative I - Equipment Leasing

• Accountable for leading the strategic and operational planning of service parts to ensure optimal inventory levels, availability, and cost efficiency across a diverse portfolio of production and office print devices.
• Utilize historical usage, machine population data, and service trends to forecast parts demand across multiple product lines and geographies.
• Develop and execute inventory plans that balance service level targets, working capital, and obsolescence risk, especially for high-mix, low-volume parts.
• Manage parts planning through product introductions, phase-outs, and technology transitions, ensuring continuity of service support.
• Collaborate with suppliers, procurement, and service delivery teams to ensure timely replenishment and proactive risk mitigation.
• Leverage planning systems and analytics tools to identify patterns, improve forecast accuracy, and drive continuous improvement for all stocking locations
• Collaborate with various teams to anticipate and plan for seasonal or promotional spikes in demand, ensuring readiness and minimizing shortages.
• Take ownership of recommending, testing, and supporting deployment of planning system enhancements to improve accuracy, efficiency, and user experience.
• Identify opportunities to recover warranty credits by tracking eligible parts, coordinating with service teams, and ensuring timely claims with suppliers or OEMs.
• Collaborate with internal and external auditors to ensure SOX compliance and maintain robust documentation and controls.
• Ensure all export control requirements are followed for international shipments and transactions.
• Lead and mentor planning team, fostering a culture of ownership, agility, and innovation.
• Posting Tags #LI-KG1 #LI-HYBRID #PM19
• Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Parts Planning Manager

Software Engineer

- Create engaging eLearning, instructor-led, and blended learning content focused on product knowledge, policies/procedures, and customer service excellence
- Work closely with subject matter experts to translate complex information into clear, learner-friendly instructional materials
- Develop online competency-based assessments to measure learning outcomes and training effectiveness
- Partner with product teams to deliver timely and relevant training for new features, tools, and systems
- Regularly update training materials to ensure alignment with operational needs and business changes
- Facilitate or co-facilitate training sessions, gather feedback, and refine content to improve learner engagement and retention
- Create SCORM-compliant materials compatible with Learning Management Systems
- Continuously enhance instructional materials, design skills, and apply best practices to ensure effectiveness and relevance
- Assist with other duties as assigned to ensure the success of training initiatives

Training and Development Specialist

Sales

• Develop and maintain relationship with dealers & resellers by supporting SPOC daily service functions.
• Provide best in class customer service and lease consulting
• Provide product, promotion, and general lease sales support to the Independent Dealer base on an ongoing basis to strengthen Canon product sales
• Understand products and prices offered by competition and update management on any market conditions that could impact Canon sales or market share
• Respond to dealer/reseller and customer inquiries; CFS products, services and prices
• Answer inbound calls and emails as outlined in KRA’s to ensure best in class service
• Support sales team by working assigned territories when required, taking full ownership of workflow
• Work with our Dealer channel partners to provide accurate and timely information
• Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
• Work with Risk Analysts to obtain additional credit information to decision credit applications
• Communicate credit decisions to dealers & customers, when appropriate
• Holds a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best in class service
• Maintains technical knowledge
• Assist with other duties as assigned by management and contribute to team effort by accomplishing related results as needed
• Maintain Salesforce database through activity history and sales coding
• Develop relationships with ORM’s in an effort to resolve appropriate escalated dealer issues jointly

Sales Support Coordinator I

• Develop and maintain relationship with Dealers & Resellers through telemarketing, email solicitation, order procurement
• Provide best in class customer service and lease consulting
• Solicit new CFS leasing relationships and grow market share within assigned territory
• Provide product, promotion, and general lease sales training to the Independent Dealer base on an ongoing basis to strengthen Canon product sales
• Understand products and prices offered by competition and update management on any market conditions that could impact canon sales or market share
• Use persuasion skills to Dealers & Resellers to secure potential customers
• Explain CFS products or services and prices, and answer questions from both Dealers and End User customers
• Answer calls and emails as outlined in KRA’s to ensure best in class single point of contact service
• Influences customers to buy or retain CUSA product or service.
• Work with our Dealer channel partners to provide accurate and timely information
• Document all transactions by ensuring accurate application entry and providing detailed follow up on all transactions
• Maintains a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best-in-class service
• Maintains technical knowledge
• Contributes to team effort by accomplishing related results as needed
• Promotes best in class service throughout the servicing platform through cradle to grave ownership, escalating to department management as needed
• Maintain Saleforce database through activity history and sales coding to ensure knowledge of assigned dealers
• Develop relationships with Territories TSE’s in an effort to resolve appropriate escalated Dealer& Reseller issues jointly
• Works closely with Relationship Manager to ensure targeted Dealers are managed in a collaborative way in order to maximize effectiveness and relationship
• Work with Risk Analysts to obtain additional credit information to decision credit applications and communicate those decisions to both Dealers & Customers when appropriate

Sales Account Representative I

• Provide positive and professional technical support to Canon customers via phone, email, and chat
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I, Inkjet

Implementation Specialist

• Lead and manage complex device implementation projects within a managed print services environment, and contribute to digital transformation initiatives
• Develop and manage project plans; coordinate resources; monitor progress; manage risks; ensure deliverables meet quality standards
• Manage on-site resources and stakeholder communication; conduct regular status updates with clients including C-level
• Analyze current-state workflows; identify bottlenecks; propose automation or process redesigns (paper-to-digital, print optimization, document management, device onboarding)
• Mentor less experienced staff; collaborate across Canon business units; maintain documentation/tools/templates
• Travel up to 30% as required

Senior Project Implementation Specialist

• Accountable for leading the strategic and operational planning of service parts to ensure optimal inventory levels, availability, and cost efficiency across a diverse portfolio of production and office print devices.
• This role combines deep analytical capabilities with strong communication and collaboration skills to support uptime, customer satisfaction, and operational efficiency.
• Ensures that goals, deadlines and budgets are met and interacts regularly with other managers across the organization.
• Utilize historical usage, machine population data, and service trends to forecast parts demand across multiple product lines and geographies.
• Develop and execute inventory plans that balance service level targets, working capital, and obsolescence risk, especially for high-mix, low-volume parts.
• Manage parts planning through product introductions, phase-outs, and technology transitions, ensuring continuity of service support.
• Collaborate with suppliers, procurement, and service delivery teams to ensure timely replenishment and proactive risk mitigation.
• Leverage planning systems and analytics tools to identify patterns, improve forecast accuracy, and drive continuous improvement for all stocking locations
• Collaborate with various teams to anticipate and plan for seasonal or promotional spikes in demand, ensuring readiness and minimizing shortages.
• Take ownership of recommending, testing, and supporting deployment of planning system enhancements to improve accuracy, efficiency, and user experience.
• Identify opportunities to recover warranty credits by tracking eligible parts, coordinating with service teams, and ensuring timely claims with suppliers or OEMs.
• Collaborate with internal and external auditors to ensure SOX compliance and maintain robust documentation and controls.
• Ensure all export control requirements are followed for international shipments and transactions.
• Lead and mentor planning team, fostering a culture of ownership, agility, and innovation.

Manager, Parts Planning

• Provide expert technical assistance for Canon consumer camera and video products via phone
• Assist customers with service requests, repair status updates, and payment processing
• Support CPS (Canon Professional Services) members with troubleshooting, service coordination, equipment inquiries, and membership renewals
• Guide users through detailed, step-by-step troubleshooting using product knowledge and support resources
• Accurately document all customer interactions using CRM (Customer Relationship Management) tools to ensure consistent service and tracking
• Escalate unresolved or complex issues to the appropriate internal teams as needed
• Identify opportunities to recommend Canon’s Total Care solutions and enhance overall customer value
• Stay up to date on Canon products, services, and support tools through regular training and self-study
• Consistently meet or exceed performance standards in reliability, communication, technical knowledge, and customer satisfaction
• Collaborate with team members and cross-functional departments to improve service delivery
• Perform additional support duties as assigned to contribute to team success

Camera Pro Support Representative - Tier 2

• Create engaging eLearning, instructor-led, and blended learning content focused on product knowledge, policies/procedures, and customer service excellence\n• Work closely with subject matter experts to translate complex information into clear, learner-friendly instructional materials\n• Develop online competency-based assessments to measure learning outcomes and training effectiveness\n• Partner with product teams to deliver timely and relevant training for new features, tools, and systems\n• Regularly update training materials to ensure alignment with operational needs and business changes\n• Facilitate or co-facilitate training sessions, gather feedback, and refine content to improve learner engagement and retention\n• Create SCORM-compliant materials compatible with Learning Management Systems\n• Continuously enhance instructional materials, design skills, and apply best practices to ensure effectiveness and relevance\n• Assist with other duties as assigned to ensure the success of training initiatives

Training Developer Specialist

•Location US-IL-Itasca; Requisition ID 33476; Category Sales Support; Full-Time; Workstyle Hybrid.\n•Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers.\n•Your Impact - Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.\n•Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.\n•Keeps records of customer interactions, processes customer accounts and files documents.\n•Follows communication procedures, guidelines and policies.\n•Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

Business Operations

• The Business Operations Specialist supports accounting, HR, legal, and general administrative operations for Canon Software America, Inc. CSAI.
• This position is intended for a current Japan expatriate returning to headquarters next year.
• Frequent communication in Japanese; native-level proficiency required in Japanese and English.
• The start of operations is around 10/1; hybrid work schedule in Melville, NY; in-office Mon-Wed with remote rest of week.
• Responsibilities include monthly/quarterly/annual closings, billing, budgeting, reports, internal control, tax, audits.
• HR responsibilities include expatriate onboarding/offboarding, compensation/benefits, visa matters; HR policies; handbook; time & leave; collaborate with Canon U.S.A.; hire local employees; vendor coordination.
• Legal/Contract support: contract review; shareholder materials; risk management.
• Meetings with Japanese HQ outside business hours several times a quarter.

Business Operations Specialist - Japanese Bilingual

Financial Planning and Analysis

• We are seeking a proactive and detail-oriented Senior Financial Analyst to join our Finance team. This role plays a critical part in supporting the organization's financial health through hands-on management of core financial operations and cross-functional collaboration.\n• As a Senior Finance Analyst, you will be responsible for a broad range of accounting, budgeting, reporting, and procurement duties that directly support organizational compliance, accuracy, and strategic decision-making.\n• This position is ideal for someone with a strong foundation in financial analysis and operational finance who thrives in a fast-paced, collaborative environment.\n• Your Impact: Direct internal financial operations, including budgeting, billing, purchasing, and accounts payable; Partner with cross-functional teams to ensure financial compliance, streamline processes, and maintain data integrity.\n• You'll manage and update Fixed Asset Registers, tracking additions, disposals, and construction-in-progress\n• Lead the full procurement cycle, from requisition to vendor selection, ensuring adherence to policy and budget guidelines\n• Drive the month-end close process, including prepaid amortization, accruals, internal billing, invoice distribution, financial statement preparation, forecasting, variance analysis, and leadership reporting\n• Monitor departmental and organizational budgets, forecasts, and actual expenditures to inform strategic financial planning\n• Deliver monthly, quarterly, and annual reports with actionable insights and data-driven recommendations for senior leadership\n• Reconcile monthly balance sheets and contribute to Month-in-Review presentations, quarterly report, annual tax documentation, and bi-monthly cash forecasting\n• Support financial initiatives, audits, and special projects that advance business objectives