Canon USA

Customer Support

• Provide positive and professional technical support to Canon customers via phone
• Analyze complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identify, research, and resolve customer inquiries using all available software and network tools
• Interact with customers and team members simultaneously to expedite call resolution
• Make prompt, accurate business decisions that mutually benefit the business and the customer
• Document interactions and resolutions in our easy-to-use applications
• Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Technical Printer Support Representative I – Inkjet

Account Executive

• Lead the sales process for Canon’s production print technologies, software, and related services through our independent dealer partners within a defined regional assigned territory
• Collaborate with dealer specialists to identify opportunities, demonstrate solutions, and close sales
• Provide expert consulting to end-user customers on commercial print operations, production workflows, color management, and business development strategies
• Deliver product demonstrations, training, and support at conferences, tradeshows, Canon regional offices, and customer sites
• Manage a robust sales pipeline and activity tracking to support dealer channel growth
• Serve as a subject matter expert, offering specialized advice to help customers make informed decisions
• Gather and communicate customer feedback to internal product planning and marketing teams to drive future enhancements
• Support internal sales and marketing initiatives, including product launches, education, and training

Technical Printer Support Representative I – Inkjet

Production Print Sales Consultant – Independent Dealer Channel