Supervisor

• Manage complex projects, defining clear timelines and milestones;
• Hold meetings and case discussions directly with clients;
• Monitor the status of each request and maintain proactive communication on progress;
• Audit clinical records and system documentation;
• Manage project billing and cost control;
• Develop customized solutions for needs not covered by standard offerings;
• Maintain close relationships with key clients to foster revenue growth;
• Conduct feasibility analyses for new products and services on an experimental basis.

Psychologist (Special Projects Supervisor)

• Manage all activities related to the company’s customer service, especially in a financial environment.
• Coordinate and supervise customer service teams, ensuring a productive and collaborative environment.
• Set clear goals and expectations (SMART objectives) for the team.
• Conduct individual feedback sessions to guide, recognize and develop team members.
• Hold follow-up meetings with the team and managers.
• Prepare and present status reports, customer service KPIs and customer satisfaction metrics.
• Organize and manage service schedules, ensuring appropriate coverage.
• Oversee customer service operations across phone, chat, email and other communication channels.
• Conduct quality audits and analyze service recordings.
• Develop and deliver training to improve the team’s technical and behavioral skills.

Customer Service Supervisor

• Liderar, desenvolver e acompanhar a equipe de analistas de retenção
• Monitorar e garantir o atingimento das metas de churn e retenção
• Realizar feedbacks contínuos com foco em performance
• Analisar indicadores operacionais e propor planos de ação
• Acompanhar atendimentos e garantir qualidade
• Criar estratégias para melhoria de retenção
• Gerenciar escalas e produtividade da equipe
• Interface com áreas internas
• Identificar oportunidades de melhoria
• Apoiar na capacitação de novos colaboradores

Supervisor Atendimento Clientes

• Monitor and lead sales representatives in your region, ensuring efficient execution of sales strategies to meet established targets.
• Develop and implement regional sales strategies in line with National Management directives.
• Monitor and track the performance of each sales representative, ensuring individual and regional sales targets are met.
• Prepare and present regular reports on targets, results and regional action plans to National Management.
• Create and carry out a schedule of quarterly visits with the Jequiti representatives in your region.
• Present action plans to achieve monthly targets.
• Provide all necessary support to the representatives and customers in your region.
• Ensure that the commercial policies defined by Jequiti are followed by the representatives in your region.
• Conduct on-site visits to customers and stores, assessing product placement, areas of concern and opportunities for improvement.
• Prospect digital partnerships through research on social media and websites.

Regional Retail Supervisor

• Supervise the Recruitment & Selection operation focused on attracting commercial professionals, both employees and contractors, ensuring hiring volume, quality and speed;
• Lead and oversee end-to-end selection processes for commercial positions and sales leadership roles: profile alignment, attraction strategy definition, job posting, hunting, screening, interviews and follow-up until process completion;
• Lead, develop and monitor the performance of the recruitment and selection team, promoting alignment, productivity and continuous improvement;
• Monitor area metrics and KPIs, such as SLA, time-to-fill, stage conversion rates, sourcing channels, candidate volume and hire effectiveness;
• Partner with commercial leadership to ensure strategic alignment between recruitment, operational growth and business targets;
• Contribute to the standardization, evolution and scalability of Talent Attraction processes.

Talent Attraction Supervisor – Commercial Focus

• Manage the development team, tracking performance, providing continuous feedback, and encouraging technical and behavioral growth.
• Oversee the handling of support tickets and technical requests, ensuring proper prioritization, deadline compliance, and delivery quality.
• Support technical impact analysis, effort estimation, and sizing for new requests, projects, or improvements.
• Ensure technical documentation of solutions, maintaining standards, clarity, and knowledge traceability.
• Serve as a point of contact between the technical team, Product, QA, and other areas, facilitating communication and alignment.
• Monitor operational indicators (ticket volume, bottlenecks, technical risks).
• Promote development best practices, organization, and code quality.
• Contribute to continuous improvement of processes and the work environment.

Development Supervisor

• Lead projects within the agency, managing progress and controlling deadlines, schedules, meeting minutes, material requests for both online and offline work.
• Experience managing high-volume accounts.
• Participate in project planning meetings, understand and track brand strategies, and create timelines and work plans to be presented to and approved by the client.
• Direct and follow up on briefs and deadlines with the responsible teams;
• Prepare proposals and present and defend ideas and projects;
• Prepare executive materials and participate in strategic meetings;
• Assign tasks to internal agency departments and request quotes from appropriate suppliers for project execution.
• Manage client processes, keeping all involved teams informed.
• Supervise production activities, ensuring adherence to approved timelines and budgets and overseeing billing processes.
• Serve as the client contact, providing updates on work progress, making necessary adjustments, understanding needs, and negotiating budgets.
• Review final deliverables such as final artwork, films, online assets and banners, and monitor campaign results.
• Perform other activities as required by the account(s) served, contributing to the team and to your professional development.

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