Customer Service Supervisor

Recrutify

Customer Service Supervisor leading remote support team, managing performance indicators and providing development support. Collaborating with internal teams in Belo Horizonte area.

Posted 7/17/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and communication skills while effectively managing a remote customer service team. Proficient in monitoring service quality KPIs and ensuring adherence to service standards and processes.

Highest-signal resume keywords

Customer Service SupervisionTeam ManagementService/Customer Support MetricsStrong Communication SkillsLeadership Presence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team DevelopmentIssue ResolutionFeedback Provision

Tools & Technologies

Support SystemsTechnology Proficiency

Industry Keywords

Customer ServiceCall CenterService StandardsQuality KPIs

About the role

Key responsibilities & impact

Lead a remote customer service team
Monitor service and quality KPIs
Provide feedback and support team development
Assist team members with issue resolution
Ensure adherence to processes and service standards
Interface with coordination and other company departments

Requirements

What you’ll need

Experience as a Customer Service Supervisor or Call Center Supervisor
Proven experience managing teams
Knowledge of service/customer support metrics
Strong communication skills and leadership presence
Comfortable with technology and support systems
Reside in Belo Horizonte or the metropolitan area

Benefits

Comp & perks

Meal card (food allowance)
Home office allowance