Solutions Engineer

• Gain an in-depth understanding of our customers' business goals, technical objectives and IT environments.
• Collaborate with Sales, Customer Success and Partner Ecosystem teams to assess the potential application of Red Hat and Partner solutions.
• Provide pre-sales technical leadership for the development and implementation of complex solutions and services.
• Develop strategic relationships with our customers to become a trusted advisor.
• Deliver proof of value to our customers and partners through presentations, demonstrations, workshops and pilot projects.
• Research and write the responses to technical sections of RFIs, RFPs and RFQs.
• Coordinate the technical efforts of other Red Hat resources like Product Specialists, Support and Professional Services.
• Deliver compelling recommendations that result in the closing of new sales.
• Own and meet a bookings quota and perform regular reviews and reports about the opportunities you are working on.
• Share your expertise by contributing to documentation (e.g., wikis, quick-start guides, blog posts and white papers), developing reusable assets (e.g., demonstrations, workshops) and presenting at conferences and industry events.

Account Solution Architect

• Design and deliver proof-of-concepts that demonstrate measurable value within a customer's existing AI infrastructure
• Own onboarding and implementation end-to-end, from scoping through go-live
• Build trusted relationships with technical and non-technical stakeholders across customer accounts
• Identify expansion opportunities and flag them to the sales team with clear context
• Translate customer feedback and implementation patterns into product insights
• Build reusable playbooks, templates, and integration guides that scale the team's capacity

Solution Engineer, AI Governance

• Map customer pain points and business objectives to tailored implementation and onboarding plans that demonstrate measurable value
• Build and share best practices, educational content, and resources around error monitoring, performance management, and Sentry's product suite. From how-to guides to code samples and demo environments
• Serve as a trusted technical advisor, guiding customers through instrumentation, monitoring best practices, and complex technical challenges
• Run workshop-level engagements to deepen product maturity and drive broader adoption across engineering teams
• Act as the voice of the customer by internally surfacing feedback to Product and Engineering and helping align Sentry's roadmap with real customer needs across EMEA

• Leading technical discovery, solution design, and demo presentations for high-value prospects and existing customers
• Providing hands-on support across integrations including Google Analytics, Zapier, QuickBooks, public APIs, webhooks, and complex inventory setups
• Acting as the escalation point for senior technical issues, and maintaining a clear prioritisation framework for the team’s work
• Managing, coaching, and growing a small team of Sales Engineers and Technical Account Managers through regular 1:1s, performance conversations, and career development planning
• Building team processes, playbooks, and onboarding resources that scale as the function grows
• Taking part in hiring and training as the team expands
• Partnering with Sales, Onboarding, Account Management, and Product to keep customer needs visible and well-represented
• Surfacing customer feedback to Product and Engineering, and helping prioritise with clarity
• Contributing to the definition of WeTravel’s Professional Services model as the team evolves
• Defining and documenting the technical sales and implementation process for the team
• Building a library of reusable technical assets: demo environments, integration guides, and solution templates
• Tracking and reporting on key metrics: deal support coverage, implementation timelines, and technical CSAT

Team Lead, Solutions Engineering

• Lead technical discovery aligned to customer pain points, audit workflows, and industry use cases.
• Create and deliver high-impact custom demos that address real audit/test procedures and highlight ROI.
• Run proof-of-value pilots with clear goals, timelines, and success measures.
• Validate technical feasibility, product fit, and use cases from both IA and EA perspectives.
• Become the primary technical voice for the Southern Europe market, representing regional needs, regulations, and customer insights.
• Provide continuous feedback to Product & Engineering on use cases and feature gaps.
• Collaborate with AEs and AMs to drive new revenue, upsell, and cross-sell across all customer segments — not only enterprise.
• Participate in all stages of the deal cycle, including discovery, demos, pilots, RFPs, and infosec questionnaires.
• Own CRM documentation, deal handovers, and solution fit validation.
• Take initiative in building new workflows, improving SE practices, and contributing to global SE initiatives.
• Serve as a trusted technical advisor influencing customer tech & AI strategy.

Solutions Engineer – Audit, Accounting

• Lead client discovery engagements end-to-end, from intake through to go/no-go presentation
• Facilitate one-to-two hour deep-dive sessions with operational and management stakeholders
• Map current processes, systems and data flows across ERP, legacy tooling and informal workarounds
• Identify high-impact AI and automation opportunities and translate them into a phased roadmap
• Build the business case: ROI, break-even, pricing, and the proposal for the follow-up trajectory
• Present the discovery output to senior client stakeholders and close the follow-on engagement

AI Solutions Consultant

• You will serve as a trusted advisor, guiding enterprises in designing the backbone of their digital presence.
• You will lead the technical strategy, bridging the gap between engineering and strategic business goals.
• Leading Technical Strategy, driving the pre-sales process for multi-product solutions, ensuring every recommendation is perfectly aligned with the customer's business objectives.
• Being the primary technical authority for our customers, leading high-impact activities including Technical Demos, Customer Analysis Reports (CARs), and complex Proof of Concepts (POCs).
• Partnering with Engineering and Product teams, designing innovative solutions that optimize performance, security, and reliability at the intelligent edge.
• Sharing your expertise with those around you, fostering a culture of technical excellence and collaborative problem-solving.
• Driving the 'Technical Win': Masterfully explain Return of Investment (ROI) and technical value, ensuring Akamai remains the partner of choice against global competitors.

Solutions Engineer – Cybersecurity, Cloud

• Analyseert klantbehoeften en vertaalt deze naar concrete IT-oplossingen.
• Bedenkt de volledige oplossing voor de outsourcingdienstverlening – denk aan onderdelen zoals de werkplek, helpdesk en servicemanagement.
• Brengt de kosten helder in kaart en denkt actief mee over de optimale pricing aan de kant van de aanbieder.
• Levert inhoudelijke input voor aanbestedingen, zorgt voor de juiste informatie over de oplossing en stemt deze af op klantbehoeften en functionele eisen. Onderbouwt overtuigend waarom dit de beste keuze is voor de klant. Schrijft geen technische documentatie, maar denkt mee over de meest passende oplossing. De proposal manager verwerkt deze input tot een compleet en overtuigend aanbod.
• Ontvangt input van technische teams en vertaalt deze naar begrijpelijke, overtuigende presentaties voor het management – zowel intern als extern. Richt zich op het begrijpelijk maken van technische inhoud, niet op detailniveau.
• Werkt actief samen met interne en externe stakeholders om te komen tot de best passende oplossing voor de outsourcingdienstverlening.

Solution Architect

• Own Nerdio's internal R&D roadmap for AI, automation, and tooling — turning business problems across the company into working prototypes and, where appropriate, production-grade internal systems.
• Continuously evaluate new AI models, frameworks, SDKs, and developer tools; decide what is worth adopting and what is not.
• Run a tight prototype-to-production loop: ship fast, measure, iterate, and kill what does not work.
• Design and build AI agents and agentic workflows — including multi-agent orchestration, tool/function calling, MCP integrations, and RAG pipelines.
• Build AI-powered internal tools that augment specific workflows (engineering, sales, support, operations, compliance).
• Define patterns, guardrails, and reference architectures for how AI is built and deployed inside Nerdio.
• Build and maintain full-stack internal web applications end-to-end — typically TypeScript / Node.js on the backend, modern React or similar on the frontend, PostgreSQL or equivalent for data.
• Deploy and operate applications on Microsoft Azure (App Service, Container Apps, Functions, ACR, Key Vault, Entra ID).
• Own the CI/CD story: GitHub Actions pipelines, environment management, secret handling, and release hygiene for all internal apps.
• Share ownership of Nerdio's internal data warehouse with the data engineers — including architectural direction, data quality, access patterns, and integration with downstream AI and reporting use cases.
• Act as technical lead for the Corporate Development team: set technical direction, review key designs and pull requests, and make final calls on architectural trade-offs.
• Coach team members and cross-functional colleagues on effective use of AI development tools — Claude Code, Cursor, Copilot, agentic frameworks — including prompting patterns, workflow design, and when not to use them.
• Act as an internal salesperson for the Corporate Development team: actively promote the team's work across Nerdio so that other teams know what exists, adopt it, and request more.

Solutions Architect

• Influence prospective customers with support onsite and provide remote executive overviews
• Be a subject matter expert in all Redzone modules
• Lead onsite and remote opportunity assessments for prospective customers
• Provide mentorship and development for account executives
• Create technical scoping documents and liaise with Project Manager/Implementation teams
• Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses
• Coordinate completion of RFP / RFQs

Manufacturing Solutions Consultant

• Design and implement customer-facing prototypes and lighthouse implementations to validate high-value AI and integration use cases.
• Lead strategic workshops and technical deep dives with customers and field teams, especially for agentic AI workflows and complex integrations.
• Turn validated customer work into reusable assets: reference architectures, blueprints, accelerators, and repeatable patterns.
• Serve as the deep technical owner for agentic system design, including tool use, orchestration, and multi-agent patterns.
• Design and maintain complex integration architectures across enterprise platforms and data systems.
• Ground GTM positioning and storytelling in validated technical proof points, supporting high-impact moments like executive demos and analyst briefings.

Solutions Engineer – Core AI

• The role is aimed to support JTI markets in Western Europe with data-driven decision-making strategy, primarily focused on Strategic Insights and Commercial Planning.
• As IT Business Solutions Manager for Data & Analytics this role involves the design, implementation, and evolution of data-related solutions.
• The focus is on maximizing the value of data through a combination of business acumen, strong analytical skills, and problem-solving expertise.
• Work as a part of D&IT MARKETS & REGIONS to develop and implement a data strategy and define data solutions for informed decision-making in Western Europe.
• It includes collaboration with markets in the region to collect/identify a demand and design a solution to address it.
• Other IT stakeholders (market and global IT) to enable data opportunities for business functions.
• Closely collaborate with Global BTS and D&A teams supporting the roll out and evolution of corporate solutions.
• Conduct fit-gap analyses in data sources, models, and platforms to enhance data-driven decision-making.
• Design and deliver market data solutions.
• Liaise with IT security, Enterprise Architecture (EA), and Data & Analytics (D&A) teams to design sustainable, scalable, secure, and efficient solutions.
• Ensure ownership of the analytical tools delivered to the stakeholders always providing the highest level of data integrity and accuracy.
• Coordinate with third-party vendors to ensure the flawless execution of data projects.
• Maximize the value of existing data sources and identify new data opportunities that could potentially add business value, including internal and external data sources.
• Ensure cross-entity knowledge sharing to optimize IT investments maximizing their efficiency.
• Rollout of Central systems and Market Mile.
• Under direction of the RPD embrace and learn steps and effort required to rollout a system to more than one market in the region.
• Work with other regions who are rolling out systems ahead of your region to gain knowledge and to help deliver the solution faster in your region.
• Support other regional teams by engaging them and helping them understand what you and the team learnt for a successful deployment.
• This role will be part for a geographically distributed teams that will be responsible for a function within the region (M&S, Finance, Data, etc.).
• This role manages the application portfolio (or part of it) of that function including the operational excellence (incident management, maintenance, enhancement and change request, problems, etc.) as well as managing demands and accountable for the execution of projects of that specific function.
• Ensure that 3rd-party solution providers & external resources fulfil agreed-upon commitments and contractual obligations within budgeted costs.
• You may at times and as decided by the Regional Digital & IT lead be seconded to the RPD to assist or run project on behalf of the region.
• This role may lead projects to localize and roll out of centralized systems, including the detailed planning and execution of the project/changes, data migration, external resources and go-live.
• During a crisis in one of the applications of the function portfolio, the role needs to keep close communication with the Market/Cluster D&IT Lead to ensure right business impact and prioritization is given to the incident.

IT Business Solutions Manager

• Configure, customize, and maintain Zuora Billing, including product catalog, rate plans, subscriptions, invoicing, taxation, payments, and related workflows.
• Partner cross-functionally with Sales, Finance, RevOps, and Engineering to support and optimize the SaaS subscription and order-to-revenue lifecycle.
• Support end-to-end order-to-revenue processes by troubleshooting issues, performing root cause analysis, and implementing sustainable solutions.
• Build and maintain Zuora workflows, notifications, custom fields, data mappings, and Salesforce integrations, including data migration activities.
• Participate in Agile/Scrum ceremonies and ensure system changes follow best practices, compliance standards, and internal governance requirements.

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