Sales Operations Manager

• Own regional sales results across Europe
• Ensure proposals are compelling and aligned with luxury standards
• Actively coach the team on selling complex itineraries
• Maintain a performance-driven sales culture
• Oversee day-to-day operations across sales and support teams
• Lead hiring, onboarding, and training of the Europe team

Director of Sales & Operations – Europe

• Drive adoption and enforcement of sales processes and best practices across the revenue org — communicating changes clearly, following up on compliance, and escalating where needed
• Own the operational rhythm of pipeline review calls: ensuring SFDC data is accurate and meaningful before every call, tracking follow-through on action items, and surfacing hygiene issues proactively
• Serve as the first point of contact for reps and managers with process questions — territory administration, account routing, handoff procedures, and general ops support
• Manage SFDC support cases and minor data cleanup in partnership with the GTM Engineering team; own the business-side of data governance
• Coordinate ops onboarding for new revenue hires: tools access, process orientation, and playbook walkthrough.
• Partner with Sales Enablement on training content from an operational perspective — ensuring what gets taught reflects how the systems and processes actually work
• Serve as a point of contact for rep compensation questions: explain plan mechanics, translate variable pay into rep-level understanding, and de-escalate concerns with professionalism and patience
• Build and maintain rep-facing comp resources: FAQs, worked examples, and plain-language plan summaries that reduce inbound questions over time
• Own operational support for the post-sale renewal motion: renewal workflow coordination, CS/AM process documentation, and operational tracking of renewal and churn metrics
• Partner with Customer Success and Account Management leadership on day-to-day operational needs — acting as the RevOps point of contact for post-sale process questions
• Produce ad hoc and recurring operational reports for revenue leadership across both sales and post-sale motions

Principal Sales Operations Manager

• Analyzing and structuring complex sales transactions
• Evaluating deal profitability, risk, and compliance
• Oversight of other analysts, and for training and process improvement within the deal desk itself
• Providing guidance and support to sales teams on deal structuring, pricing, and approvals
• Streamlining deal desk processes and workflows to improve efficiency and reduce sales cycle times
• Identifying and implementing best practices for deal management

Lead Sales Operations Analyst

• Prospecting, pipeline generation, and revenue attainment for the Agentforce Operations product suite.
• Navigating medium to long sales cycles for high-value AI transformation deals.
• Ensuring customer satisfaction and successful deployment models.
• Developing sales campaigns targeting operational transformation.
• Engaging with stakeholders to understand business challenges.
• Collaborating with solution engineers and marketing teams.

Strategic Sales Director, Agentforce Operations

• Collaborate with senior sales leadership to define and implement effective sales strategies and programs.
• Demonstrate familiarity with buyer budgets, roles and personas, and prime sales teams with insights.
• Provide teams with the necessary tools, knowledge, and content to meet and guide their end-customers throughout the various stages of their journey.
• Partner with sales teams to refine processes and tactics to better target potential and existing customers.
• Collaborate with proposal teams to develop innovative and technical sales content and liaise with contracts and procurement management resources as needed.
• Conduct client and prospect research to inform pursuit strategies
• Develop and manage proposal content, RFP responses, and client/competitor intelligence and analysis in partnership with practice and engagement leadership
• Build and maintain sales presentation materials, pitch decks, and other sales messaging
• Monitor and analyze sales performance metrics to identify areas for improvement and ensure alignment with business growth objectives.
• Utilize analytics to provide strategic insights and recommendations to senior management.
• Prepare and present reports on the success of growth efforts and campaigns, recommending and implementing improvements based on analytical findings.
• Stay updated with market and industry trends and competitor strategies.
• Conduct extensive market research to identify new opportunities and insights.
• Provide clear guidance on best practices for knowledge sharing to include creating frameworks, documenting processes, and facilitating training sessions to ensure that knowledge is effectively disseminated throughout the organization.
• Content Curation: Ability to identify, collect, and organize valuable information and resources in a logical and easy-to-use form for sales teams and develop and furnish sales content for sales staff.
• Project Management: Skills in planning, executing, and overseeing projects, particularly those related to sales initiatives, with the ability to meet deadlines and manage resources effectively.
• Information Governance: Understanding of policies, processes, and standards for managing information lifecycles, ensuring data quality, privacy, and security.

Sales Enablement Manager

• Leading the development and execution of customer-centric sales and service strategies to enhance client engagement and drive revenue growth
• Analyzing customer engagement processes and identifying opportunities for improvement to optimize sales effectiveness
• Guiding teams in the implementation of sales operations and customer service excellence initiatives
• Building and maintaining strong client relationships to support business transformation and customer satisfaction
• Overseeing the development of innovative solutions and strategies to address client needs and market gaps
• Promoting the use of advanced technologies to create an environment where people and technology thrive together
• Mentoring and developing the next generation of leaders within the organization
• Collaborating with cross-functional teams to drive business growth and achieve strategic objectives
• Managing multiple projects simultaneously while maintaining executive-level client relations
• Translating strategic vision into actionable plans and inspiring others to follow

Sales Strategy and Operations Director

• Supports management of the ICON Sales and Marketing operation
• Responsible for administration and support of ICON’s Zoho CRM database
• Executes mass communications including email, automation, and integrated marketing campaigns for automated lead generation and scoring programs
• Administrator for Zoho CRM database including user setup, profiles and roles, plus customization for objects, fields, record types, page layouts, validations and user permissions/privileges
• Manage the vendor relationships – understand new releases, how they might impact our implementation, if problems are being addressed according to the service level agreement…
• Working closely with Sales and Marketing teams, oversee demand generation analytics and reporting
• Create and manage complex workflow rules, data validation, and triggers
• Develop and create customized reports and dashboards
• Train new and existing users on sales database applications
• Provide application users with technical support - taking problems/enhancement requests and prioritizing/managing their delivery
• Create and maintain documentation on processes, policies, application configuration, and related materials for users
• Marketing automation administrator
• Executes mass communications for email, automation, and integrated marketing campaigns
• Develops and runs reports for team Key Performance Indicators (KPIs)

Sales Operations Specialist

• Collaborate with management and business leaders to identify, prioritize, and execute projects, programs, and initiatives that support strategic business goals
• Develop comprehensive project documentation, executive presentations, business cases, process maps, training materials, communication plans, job aids, and other professional materials to support business operations and change management efforts
• Lead efforts to identify, document, and implement best practices across business functions and operational processes
• Assess and communicate project impacts, risks, scope changes, dependencies, and resource requirements to stakeholders and leadership
• Identify affected business areas, stakeholders, business partners, and resources necessary for successful project execution and organizational readiness
• Design, document, and implement business processes, workflows, and systems that support operational effectiveness and evolving business needs
• Develop methods and frameworks for integrating business functions, processes, and technologies to improve efficiency and customer experience
• Conduct cost-benefit analyses, operational assessments, and business impact evaluations to support decision-making and investment prioritization
• Build organizational support for business transformation initiatives through effective communication, stakeholder engagement, training, and change management strategies
• Facilitate meetings, workshops, and working sessions to gather requirements, align stakeholders, and drive project outcomes
• Monitor project progress, identify potential issues, and recommend solutions to mitigate risks and ensure successful implementation
• Support continuous improvement initiatives through process redesign, operational excellence practices, and performance measurement

Senior Business Change Manager, Medicare Sales Support and Strategy Team

• Partnering with sales leadership to identify performance opportunities and provide data-driven insights
• Supporting and enabling the sales organization by providing guidance, training, and operational support
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis
• Evaluating, redesigning, and standardizing operational workflows
• Identifying and implementing automation and AI-enabled solutions to improve productivity
• Collaborating with Finance, Marketing, HR, IT, and Training teams

Sales Operations Manager, B2C

• Sit in the calls — live and recorded — and find exactly where deals are being lost.
• Rewrite the copy, scripts, and sequences that aren't converting, and prove the new version works.
• A/B test sales emails, call openers, demo pitches, and tactics like personalized video — keep the winners, kill the losers.
• Build and tune outbound cadences so reps follow up at the right time, on the right channel, with the right message.
• Coach reps one-on-one on real calls and build the objection-handling playbook for our market — then drill it until it's reflexive.
• Produce a video training series and self-serve modules with assessments, so new reps ramp fast and tenured reps keep sharpening.

Sales Enablement Trainer

• Lead the annual sales target-setting process working closely with the finance, operations, and sales leadership team.
• Determine how much new sales will be needed to support the revenue growth expected over the next 3-5 years.
• Act as the CRM system (Salesforce.com) expert for a business unit or specific sales technology team.
• Perform territory analytics using external market data and internal data to maximize coverage, win rate, and overall sales efficiencies.
• Make recommendations on adjustments needed such as sales force size and deployment.
• Support the revenue budget-setting process with the Corporate and Site finance teams.
• Organize and drive monthly sales funnel reviews with the business development teams and sites.
• Utilize Catalent’s standard sales process methodology to ensure consistency and rigor in managing sales opportunities.
• Assist the business unit leadership team in the annual Strategic Planning processes.

• Manage forecasting processes, pipeline reviews, and opportunity governance for Latitude
• Support quote management workflows and operational process execution
• Improve CRM data quality, adoption, and sales process consistency
• Build dashboards, reports, and operational insights for Sales Leadership
• Coordinate with Revenue Systems teams on Salesforce enhancements and process improvements
• Analyze sales performance trends, pipeline health, and operational KPIs
• Support territory planning and compensation tracking initiatives
• Assist with onboarding, documentation, and operational process training
• Partner cross-functionally with Marketing, Finance, Product, and Customer Success teams
• Support operational integration efforts and process standardization initiatives
• Identify workflow inefficiencies and recommend scalable improvements
• Support marketplace and channel sales operational processes

• Lead programs and initiatives that improve sales performance and engagement
• Build and scale training, certification, and enablement programs that drive adoption and skill development
• Oversee content and communications strategies that support effective execution
• Establish processes and practices that increase accountability and execution quality
• Lead, coach, and develop a high-performing team

Head of Sales Enablement

• Partnering with sales leadership to identify performance opportunities, provide data-driven insights, and support strategic initiatives that improve sales outcomes
• Owning sales reporting, KPI tracking, forecasting support, and performance analysis across conversion, attendance, revenue, productivity, and product performance metrics
• Evaluating, redesigning, and standardizing operational workflows to improve efficiency, scalability, accuracy, and overall sales support effectiveness
• Identifying, evaluating, and implementing automation and AI-enabled solutions that improve productivity, reduce manual effort, and modernize Sales Operations workflows
• Collaborating with Finance, Marketing, HR, IT, and Training teams to align systems, processes, and initiatives that impact sales performance and operational execution
• Providing oversight of compensation validation, operational workflows, and Sales Operations priorities while influencing cross-functional execution and fostering a culture of accountability, ownership, and continuous improvement

• Execute and operationalize sales enablement programs and campaigns within CRM and marketing automation platforms (e.g., HubSpot, Pardot/Salesforce).
• Partner closely with Sales to deliver buyer-aligned enablement support.
• Ensure enablement and proposal materials remain current and on-strategy.
• Support priority and late-stage opportunities with tailored proposal and enablement materials.
• Lead and manage the end-to-end RFP/RFI process and tooling.
• Maintain and continuously improve the RFP and proposal content library.
• Administer and optimize proposal and enablement tools, workflows, and templates.
• Write, edit, and refine proposals, executive summaries, and enablement content.
• Serve as a feedback conduit between Sales and Marketing.

Sales Enablement – Proposals Manager

• Responsible for developing and executing strategies that provide the sales organization with the information, content, expertise, and tools to help salespeople sell more effectively
• Optimizes buyer interactions to build pipelines, relationships, and opportunities, and improve communication
• Requires knowledge and proficiencies in buyer behavior and go to market process to create continuous training opportunities through various methods
• Create and deliver content, information, and tools to prepare sellers to deliver on company business goals including building client relationships, identifying client need, how company products and services can meet client need and capturing opportunities within their accounts
• Uses sales metrics to identify and quantify effective sales strategies
• Continually evaluates and deploys new and improved deployment methods
• Interacts and works closely with other departments, such as but not limited to Sales, Marketing, & Global Comms & Corp Marketing to ensure adequate support to the sales and marketing functions

Sales Operations Manager jobs in Florida

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Director of Sales & Operations – Europe

Principal Sales Operations Manager

Lead Sales Operations Analyst

Strategic Sales Director, Agentforce Operations

Sales Enablement Manager

Sales Strategy and Operations Director

Sales Operations Specialist

Senior Business Change Manager, Medicare Sales Support and Strategy Team

Sales Operations Manager, B2C

Sales Enablement Trainer

Sales Operations Manager

Sales Operations Manager

Head of Sales Enablement

Sales Operations Manager, B2C

Sales Enablement – Proposals Manager

Director, Sales Enablement – ENT