Revenue Operations

• Own the health, performance, and business outcomes of the Credits function, including inventory management, aging performance, compliance risk, and operational throughput.
• Lead the design and execution of a scalable credits operating model that balances steady-state performance with surge readiness during periods of elevated inflow or operational disruption.
• Establish and govern clear processes for prioritization, escalation, approvals, holds, bulk resolution strategies, and issue remediation across complex credit populations.
• Drive visibility into credits performance through leading indicators, governance routines, and disciplined reviews that distinguish operational pressure from true financial or compliance risk.
• Ensure adherence to regulatory requirements, internal policies, and audit expectations, while building strong controls.
• Translate enterprise and ROPS priorities into a clear credits strategy focused on reducing inflow, accelerating resolution, improving yield protection, and mitigating financial exposure.
• Lead cross-functional efforts to identify and address root causes of credit creation, partnering with teams across payment posting, registration, billing, collections, payor strategy, legal, compliance, and analytics.
• Champion operational innovation through automation, advanced analytics, workflow optimization, and scalable bulk resolution approaches that improve consistency and efficiency.
• Anticipate future business needs and evolving risk patterns, proactively adapting team structure, capabilities, and operating mechanisms to support long-term durability.
• Lead, coach, and develop managers and teammates across the Credits organization, building a strong bench of talent and future leaders.
• Create clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
• Build a culture of ownership, resilience, collaboration, and continuous improvement, while reinforcing accountability to results and alignment to DaVita’s Mission and Core Values.
• Serve as a trusted partner to senior leaders by communicating credits performance, risks, tradeoffs, and strategic recommendations in a clear and actionable way.
• Influence decisions across functions without direct authority, building strong relationships and alignment with internal and external stakeholders critical to credits outcomes.
• Lead executive discussions, operational forums, and partner conversations related to credit inventory, aging, system credits, policy interpretation, and operational commitments.

Director, Revenue Operations – Credits

• Collaborate with Asset Management and Property Management teams to ensure alignment of pricing strategies and objectives.
• Conduct regular reviews regarding pricing changes, renewal rates, and proposed adjustments.
• Monitor and report on pricing performance, providing insights and recommendations.
• Analyze market trends, competitor pricing, and customer demand to inform pricing decisions.
• Manage Competitor Review calls and competitor environment in LRO.
• Maintain accurate competitor data to support revenue decisions.
• Review new lease and renewal parameters, amenity values, lease terms, and rent optimization settings.
• Audit and manage amenities based on supply and demand trends.
• Track pricing overrides and lease compliance to monitor adoption behavior.

Revenue Manager – Multifamily Asset Management

• The Head of Revenue Operations for B2B is responsible for the operational integrity and strategic rigor of our sales engine.
• Reporting to the VP of Global Strategy and Operations, you will create the processes, and data-led insights that facilitate revenue growth from the B2B Commercial team.
• Material Improvement in Pipeline Management: Move beyond "reporting the numbers" to active pipeline management. Implement the mechanisms required to improve lead-to-close velocity and overall funnel health.
• Forecast Accuracy & Risk Visibility: Establish a disciplined forecasting pace. Provide leadership with early-warning visibility into revenue risks and upside opportunities through rigorous data validation.
• Sales Process Governance: Establish standardized sales stages and entry/exit criteria. Ensure the global sales team follows a consistent methodology to maintain data integrity and process repeatability.
• Planning: Partner with Sales Leadership and Finance to manage strategic annual planning, including setting sales quotas, designing sales compensation plans, and defining territory and capacity planning.
• B2B Lead for Global RevOps: Act as the primary B2B representative on the global revenue operations team. Ensure all B2B activity and reporting align with broader Commercial and Financial frameworks.
• Alignment: Manage the technical and process connections between Sales, Marketing (Lead Gen/Attribution), and Service (Post-Sales Handoffs/Retention).
• Unified Reporting: Partner with other teams to guarantee a single, accurate view of B2B performance, bridging the gap between raw CRM activity and financial outcomes.
• Roadmap Management: Oversee the B2B sales technology roadmap. Ensure tools are selected and configured to support sales efficiency and outcomes rather than adding administrative burden.
• Systems Onboarding: Define and oversee the new hire onboarding and training curriculum development.
• Change Management: Lead the implementation of new tools and process changes, ensuring high adoption through clear documentation and training.
• Vendor Management: Serve as the primary owner for all B2B sales system vendor relationships (e.g., Salesforce), ensuring value and contract compliance.
• Process Optimization: Identify and remove friction points in the sales cycle that inhibit client lifecycle management, specifically focusing on the handoffs between Marketing to Sales and Sales to Service.
• Leadership: Serve on the Operations Leadership team, and manage the B2B CRM Administrator

Head of Revenue Operations

• Support day-to-day revenue operations activities across Sales, Marketing, and Customer Success
• Maintain and improve CRM data quality, reporting accuracy, and process consistency within Salesforce
• Build and maintain dashboards, reports, and recurring metrics used by Revenue Leadership and GTM teams
• Analyze pipeline health, sales activity, funnel conversion, renewals, and customer lifecycle trends to identify actionable insights
• Assist with forecasting processes and pipeline reviews by ensuring data integrity and reporting accuracy
• Support territory alignment, account assignments, and quota administration activities
• Help manage and optimize revenue systems and tools, including Salesforce and other GTM technologies
• Partner cross-functionally with Sales, Marketing, Customer Success, Finance, and Business Systems teams to support operational initiatives
• Document processes, workflows, and reporting standards to improve scalability and consistency
• Assist with deal desk administration, approvals, pricing support, and operational governance workflows
• Identify process improvement opportunities that reduce friction and improve efficiency across the revenue organization
• Support ad hoc analysis and executive reporting requests as business needs evolve

Revenue Operations Analyst

• Own and continuously improve end‑to‑end revenue operations across Sales, Marketing, and Customer Success, ensuring alignment from lead to renewal
• Partner with Revenue Leadership to drive accurate forecasting, pipeline management, and performance visibility across new business and renewals
• Serve as a hands‑on owner of Casepoint’s revenue tech stack, including: Salesforce (CRM architecture, data quality, automation, reporting)
• Design and maintain executive‑ready dashboards and metrics that leaders rely on to make decisions
• Lead territory design, quota setting, and capacity planning in partnership with Sales Leadership
• Support deal execution through pricing, approvals, and deal desk workflows that balance speed with governance
• Analyze funnel performance, win/loss trends, sales cycle health, and customer lifecycle metrics to identify growth and efficiency opportunities
• Document and standardize processes so they scale with the business and reduce friction for GTM teams
• Collaborate closely with Finance to align bookings, renewals, and revenue reporting
• Coach and mentor operations teammates as the RevOps function continues to grow

Revenue Operations Manager

• Define and execute forward-thinking strategies that drive holistic revenue growth, maximize market penetration, and strengthen competitive positioning across both retail and veterinary channels.
• Spearhead the development of pricing strategies, market positioning, and product introduction tactics that ensure differentiation and profitable growth across diverse market segments.
• Oversee and provide mentorship to department heads (Marketing, Sales, Success, Category Management), fostering a high-performance culture that emphasizes leadership development and strategic agility.
• Foster seamless collaboration and integration across all "under the umbrella" departments to ensure consistent messaging, unified client engagement, and optimized retention.
• Build strong partnerships with Product, Finance, and Operations to drive shared objectives, ensuring that the product roadmap and financial modeling support aggressive revenue initiatives.
• Oversee consolidated department budgets, ensuring efficient resource allocation and ROI-driven spend across marketing campaigns, sales incentives, and partner engagement.
• Monitor global market trends, competitor movements, and shifting customer needs to refine strategies and pivot quickly in a dynamic landscape.
• Provide strategic leadership to optimize the sales tech stack and processes; analyze data to provide accurate targets, pipeline forecasts, and performance metrics.
• Manage strategic partnerships with key vendors, distributors, and industry partners to enhance product offerings and expand distribution channels.
• Represent the company at high-level industry events and conferences to build brand equity and establish personal and organizational thought leadership.
• Set high standards and hold senior team members accountable for KPIs and professional growth.
• Influence cross-functional teams, fostering confidence and optimism in the organization’s future.
• Foster a positive, inclusive environment that encourages collaboration between technical, creative, and sales professionals.

Chief Revenue Officer

• Manage internal and client facing reporting for the revenue department
• Build and analyze financial models
• Focus on financial analytics
• Collaborate with project management, operations, and data teams
• Represent the revenue department in meetings with stakeholders across the company
• Present findings to the revenue leadership team
• Coordinate with the legal team for contract reviews
• Requires excellent organizational skills and direct interaction with C-level executives

Revenue Strategy Analyst

• Manage day-to-day Salesforce administration (users, fields, workflows, validation rules, etc.)
• Maintain data integrity and system reliability across the GTM stack
• Build and optimize workflows, automations, and processes
• Support pipeline management, forecasting, and reporting needs
• Partner with sales leadership to improve process efficiency and visibility
• Help translate business requirements into scalable system solutions
• Contribute to the design of scalable GTM systems and processes
• Evaluate and support integrations across the revenue tech stack
• Identify opportunities to improve data flow and operational efficiency
• Gradually take ownership of reporting, pipeline structure, and RevOps processes
• Evolve into a strategic partner to Sales and GTM leadership
• Transition from execution-focused work to system and strategy ownership

RevOps Administrator

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates
• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish, communicate, and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policy's and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures
• Lead or actively participate in special projects
• Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
• Support the analytics team manager via business acumen and technical knowledge
• Meet tight deadlines in a time sensitive and resource constrained project environment
• Provide frequent updates to manager regarding the status of activities and initiatives
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Identify system and process improvements opportunities and make recommendations
• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Identify system and process improvements and recommend process improvement plans
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
• Maintain reporting continuity, integrity, and communication among analytical departments
• Champion the DaVita Mission and Values both internally and externally
• Attend team meetings, phone conferences, and training as scheduled or needed
• Perform other duties as assigned or required.

Supervisor, Revenue Operations

• Build & Scale Enablement Programs: Design and implement structured onboarding, training, and development programs that demonstrably reduce ramp time and increase new hire productivity, with clear measurement of ROI beyond the revenue organization into the broader organization
• Collaboration & Partnership: Drive strategic alignment and cross-functional solutioning by partnering with marketing, supply chain, and sales leadership to elevate customer-facing roles through positioning, product knowledge, and fulfillment expertise.
• Global Solutioning: Create a unified approach to enablement that addresses regional and segment-specific needs while maintaining global consistency and scalability.
• Process & Tools Optimization: Serve as thought leaders by bringing new and innovative sales processes, methodologies, and tools (e.g., Salesforce, Seismic, Gong, etc.) to increase productivity and win rates, and leveraging existing resources in new ways.
• Performance Insights: Define and track key productivity metrics (e.g., ramp time, quota attainment, close rates, deal size, win rates) and implement data-driven improvements to consistently exceed targets.
• Leadership & Collaboration: Lead a global enablement team; coach and develop direct reports while fostering a culture of continuous learning.
• Partner directly with sales leaders to develop and implement coaching frameworks that drive measurable improvements in rep performance and accelerate the path to quota attainment.
• Process and Tools: Identify and eliminate productivity barriers through the optimization of sales processes, playbooks, and tools that increase selling time and improve conversion at each pipeline stage.
• Aligning Messaging Across Teams: Ensuring that sales teams are armed with consistent and effective messaging that aligns with product marketing.
• Other duties/responsibilities as necessary.

Director of Revenue Enablement

• Owning solution leadership on accounts by establishing trust with senior stakeholders and ensuring solution quality end-to-end.
• Collaborating with teams in early project stages to define solution approaches and ensure appropriate scoping and sequencing.
• Designing solutions for complex workstreams and presenting them to client teams.
• Defining architecture principles and standards and communicating justification of design decisions.
• Driving strategy for complex solution design, execution, and deployment.
• Steering infrastructure and architecture direction by identifying gaps and advocating for durable solutions.
• Acting as a delegator, reviewer, and advisor on medium-complexity solutions to raise quality and enable faster progress.
• Proactively anticipating issues and blockers, leading discussions around goals, trade-offs, and constraints, and unblocking delivery teams.
• Facilitating workshops and decision meetings to drive cross-functional teams through change.

Senior RevOps Architect

• Lead the design and implementation of new product and service offerings within the global order-to-revenue ecosystem.
• Drive the integration of diverse revenue streams into advanced ERP and CRM platforms, including Oracle, Salesforce, and RevPro.
• Spearhead revenue operations for major M&A activities, divestitures, and large-scale system integration projects.
• Influence executive decision-making by acting as a key liaison between Finance, IT, and Sales to align strategic priorities.
• Champion automation and process improvement initiatives that enhance efficiency and internal controls across global operations.

Revenue Operations Director

• Understand the intricacies of the Revenue Cycle and initiate/co-drive project work that affects the bottom line of the organization
• Create and maintain a robust project plan, set challenging goals and deadlines per executive asks
• Calculate impact to Yield, Bad Debt, and overall project ROI, and solution analysis
• Participate and potentially lead project updates with executives and stakeholders
• Proactively monitor team’s book of business outcomes and findings through data analytics and/or trend analysis and root cause analysis
• Develop/pitch/initiate process improvements
• Meet with project teams on an ongoing basis, facilitate project team next steps through data driven findings
• Meet with business partners regularly and impacted teams to maintain relationships and provide high level updates and results to on initiatives
• Conduct ad hoc data analytics and deep dive requests

Business Analyst – Revenue Operations

• Manage and optimize the Sales tech stack by administering tools like Salesforce or HubSpot and integrating auxiliary software such as Clari, Gong or Outreach
• Architect and maintain data integrity within the CRM through regular audits, lead-to-account mapping, and the enforcement of validation rules
• Develop comprehensive performance dashboards that track real-time metrics including Activity KPIs, Pipeline Health, and Win/Loss ratios
• Partner with Sales Leadership to design and implement strategic initiatives such as territory mapping, quota setting and performance analysis
• Facilitate the Marketing-to-Sales handoff by managing lead scoring and routing logic

Revenue Operations Analyst – Sales Operations

• Serve as the primary subject matter expert providing global technical guidance on ASC 606 and complex revenue recognition scenarios.
• Partner directly with Sales and Legal to strategically structure unique customer contracts and optimize commercial outcomes.
• Lead the integration of revenue cycles for newly acquired companies, ensuring seamless financial and system transitions.
• Drive innovation by collaborating with Business Systems teams to build scalable, automated revenue accounting solutions.
• Manage the global revenue close process while maintaining robust internal controls and serving as the primary liaison for external audits.

Senior Revenue Operations Manager

• Build AI-driven revenue systems that capture, qualify, and convert inbound demand into measurable revenue
• Design self-service and e-commerce experiences using AI to guide customers from interest to purchase
• Automate and augment sales workflows, reducing manual effort and accelerating deal velocity
• Develop multi-channel engagement systems across email, SMS, and web that adapt to user behavior in real time
• Own measurement and optimization, using data and AI to continuously improve conversion and funnel performance
• Partner cross-functionally with Growth, Sales, and RevOps to build scalable, production-ready systems

Applied AI Engineer, Small Market Growth, Revenue Systems

• Directly supervise a team of 10-25 teammates responsible for executing on an assigned portfolio of patient accounts or Medical Insurance triggers
• Use strong problem-solving skills to assist team in issues within the portfolio
• Understand and make decisions regarding payment trends and/or issues within assigned portfolio
• Maintain key metrics, manage performance accordingly, and perform regular reviews to senior leaders
• Consistently communicate team goals, objectives, and progress toward those goals

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