QA Engineer

• Serve as portfolio monitoring managers of Key Community Bank’s Small Business Commercial portfolio.
• Responsible for the development and execution of portfolio management strategies to maintain asset quality.
• Gather and analyze various pieces of credit information to monitor approvals and declinations decisioned by the underwriting team.
• Drive workflow and proactively take necessary actions.
• Monitor various queues related to portfolio activities.
• Perform critical post approval/booking certification functions to maintain data integrity and quality.

Credit Analyst – Small Business Credit Underwriting Quality Assurance

• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests for inbound/outbound call simulations.
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Work with cross-functional teams to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Ensure all test documentation is complete and adheres to industry standards.

IVR Automation Tester, Cyara

• Maintain and support the company’s Quality Management System (QMS).
• Administer document control processes including creation, revision, approval, distribution, and archival of quality documents.
• Ensure all controlled documents, procedures, work instructions, and forms are current and properly maintained.
• Monitor document revision status and ensure obsolete documents are removed from circulation.
• Support system administration activities within quality management software platforms (e.g., ZenQMS or equivalent systems).
• Ensure compliance with company quality policies, procedures, customer requirements, and applicable industry standards.
• Assist with maintaining compliance with ISO standards, customer specifications, and regulatory requirements as applicable.
• Support internal and external audits by preparing documentation, records, and audit materials.
• Track audit findings, corrective actions, and follow-up activities to ensure timely closure.
• Maintain quality records in accordance with retention requirements and company standards.
• Assist with tracking and administration of corrective and preventive action activities.
• Monitor CAPA timelines and ensure required documentation is completed accurately and on time.
• Support root cause investigations related to quality issues, nonconformances, customer complaints, and audit findings.
• Maintain records related to nonconforming material and corrective action activities.
• Maintain employee quality training records and training matrices.
• Coordinate required quality and compliance training activities.
• Ensure employees complete required training within established timelines.
• Complete and maintain quality records, reports, and documentation accurately and timely.
• Prepare quality metrics, KPI reports, audit summaries, and compliance reports for leadership review.
• Collaborate with manufacturing, engineering, warehouse, and operations teams to support quality objectives.

Quality Assurance Administrator

• Responsible for the leadership and operational execution of the site quality assurance function regarding the distribution and manufacturing (secondary packaging & labelling) activities.
• Oversee and drive day-to-day site operations, driving compliance to regulatory Good Manufacturing and Distribution Practice standards and operational improvements.
• Act as a primary expert and interface between supply chain and logistics, project management and other departments to drive delivery of client solutions with respects to Post Approval Named Patient/Expanded Access Program and Clinical Trial supply service lines for the site.

Senior Clinical Quality Assurance Associate

• Govern the Unified 'Definition of Ready' Framework
• Enforce non-negotiable experience quality gates
• Drive the Automation & Shift-Left Pipeline Strategy
• Establish Next-Gen Testing Guardrails
• Optimize Elastic Vendor Resourcing
• Govern Predictive Risk Management & Escape Audits
• Embed Structural Compliance & Audit Automation

Senior Director, Experience Assurance – UAT, Quality Innovation

• Develop and execute test plans, test cases, test scripts and test Summary to ensure thorough coverage of software functionalities, including functional, regression, integration, and performance testing.
• Collaborate with cross-functional teams, including developers, product managers, and business analysts, to understand requirements, identify test scenarios, and ensure alignment with business objectives.
• Utilize strong technical expertise in automation tools and technologies to design, develop, and maintain automated test suites for continuous integration and deployment pipelines.
• Proficient in performing manual testing of web-based and API-based applications with focus on complex scenarios and edge cases, to ensure comprehensive test coverage.
• Analyze and troubleshoot issues, defects, and discrepancies, documenting and tracking them to resolution using issue tracking systems.
• Develop and maintain SQL queries for data validation and verification.

Senior Quality Engineering Lead

• Bring a strong passion for quality
• Ensure all platforms and systems function as intended and meet high-quality standards
• Rapidly acquire and maintain a deep understanding of credit card features and functionality across multiple platforms and systems
• Support quality assurance efforts for web, mobile, and IVR applications
• Write clear, concise, and actionable defect reports, test cases, and test documentation
• Draft and execute test cases and scripts; analyze and document results
• Identify, log, and track defects using appropriate bug-tracking tools
• Collaborate with development and delivery teams to ensure clarity and resolution of issues
• Maintain and update regression test cases, scenarios, and criteria
• Assist in diagnosing and resolving technical issues
• Continuously expand product, platform, and industry knowledge

Senior QA Analyst

• Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
• Serve as an operational partner to the Director of Quality Assurance & Compliance
• Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
• Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
• Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
• Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
• Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
• Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
• Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
• Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
• Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
• Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
• Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
• Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
• Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
• Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
• Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Quality Assurance Specialist

• Implement AI2IO’s software quality assurance framework, covering manual, automated, functional, and performance testing.
• Utilize Azure DevOps (ADO) for QA processes, including test plans, work item tracking, and reporting dashboards.
• Collaborate with developers, delivery leads, and analysts to embed QA early in the design and development lifecycle.
• Conduct hands-on testing, validation, and regression testing during initial phases of the QA program.
• Develop and maintain reusable test case libraries, templates, and documentation standards.
• Establish release readiness criteria, defect triage procedures, and metrics for quality tracking and reporting.
• Recommend and pilot test automation tools and frameworks for future scaling.
• Mentor development pods in QA best practices and support the recruitment and onboarding of future QA/Test Engineers.
• Continuously assess and improve QA workflows to reduce defects, rework, and time-to-release.

Senior QA Specialist

• Preparing and reviewing documentation in accordance with the bank's policies and procedures
• Working on highly complex documentation and supporting Loan Administrators
• Assisting the Market Leader in directing workflow and performing quality assurance
• Managing highly complex loan documentation while adhering to compliance and regulatory guidelines
• Reviewing loan documentation for accuracy and completeness
• Ensuring closing disclosure and loan document packages are prepared according to regulatory and client expectations

Document Administrator III – Custom Mortgage Lending, Inline Quality Assurance Specialist

• Preparing and reviewing documentation in accordance with bank's policies and procedures
• Facilitating closings with the client and ensuring lien perfection
• Working on highly complex documentation and supporting Loan Administrators
• Assisting the Market Leader in directing workflow and performing quality assurance
• Managing highly complex loan documentation while adhering to compliance and regulatory guidelines
• Reviewing loan files, ensuring accuracy and completeness, and resolving issues
• Validating supporting documentation and ensuring closing disclosure and loan document packages are prepared accurately
• Supporting daily production goals, pipeline management, and quality improvement initiatives

• Serve as the primary field representative for Slate within the assigned city or region.
• Conduct site assessments and walkthroughs for new client quotes and proposals.
• Support new account launches and operational rollouts.
• Perform routine and emergency site visits as needed.
• Assist with staffing coverage when necessary.
• Conduct scheduled and unscheduled QA inspections.
• Identify quality issues and implement corrective actions.
• Verify completion of client requirements and service standards.
• Submit inspection reports, photos, and recommendations.
• Provide hands-on training for new and existing cleaners.
• Coach team members on proper cleaning techniques, safety procedures, and client expectations.
• Perform side-by-side training during shifts.
• Monitor employee performance and provide feedback to Operations and HR.
• Lead and participate in deep cleaning projects.
• Assist with project planning and execution.
• Ensure projects are completed on time and within scope.
• Support emergency cleanups and special service requests.
• Deliver equipment, supplies, and materials to client locations as needed.
• Conduct inventory audits.
• Ensure teams have the tools required to perform services successfully.
• Report damaged or missing equipment.
• Participate in client walkthroughs and inspections.
• Address client concerns professionally and promptly.
• Build strong relationships with clients and site contacts.
• Represent Slate with professionalism at all times.

City Manager – Operations, Quality Assurance

• Design and execute comprehensive test plans and test cases for new features and system enhancements.
• Lead regression testing efforts to ensure stability across releases.
• Collaborate with developers, product managers, and business analysts to clarify requirements and resolve design issues.
• Document and manage detailed defect reports, including reproduction steps and severity assessments.
• Participate in Agile ceremonies and contribute to sprint planning and retrospectives.
• Maintain and enhance automated UI and API test suites.
• Analyze test results and provide actionable feedback to development teams.
• Contribute to the development and documentation of QA processes and standards.
• Mentor junior QA testers and support their professional development.

Quality Assurance Tester II

• Design and implement comprehensive test strategies for Guidewire applications to ensure product quality and reliability.
• Collaborate with development teams to understand product requirements and translate them into effective test cases.
• Execute manual and automated tests using tools like Selenium and Cucumber to validate software functionality.
• Identify, document, and track defects using appropriate tools ensuring timely resolution and retesting.
• Develop and maintain test scripts for SOAP, WSDL, and REST Web Services to ensure seamless integration and performance.
• Provide detailed test reports and metrics to stakeholders highlighting key findings and areas for improvement.
• Conduct regression testing to ensure new features do not adversely affect existing functionality.
• Utilize Core Java skills to enhance test automation frameworks and improve testing efficiency.

QA Automation Testing

• Conduct quality audits, operational reviews, and process evaluations across assigned functions.
• Monitor transactions, cases, calls, or workflows to assess compliance with policies, procedures, and service standards.
• Score performance using QA frameworks and evaluation tools.
• Identify trends, root causes, drivers of defects, errors, rework, or customer dissatisfaction.
• Document findings and provide clear, actionable feedback to leaders and frontline teams.
• Collaborate with operations, training, compliance, and leadership teams to improve quality outcomes.
• Track quality metrics, KPIs, and performance trends for reports and dashboards.
• Support calibration sessions to ensure consistent quality scoring and standards alignment.
• Recommend and help implement process improvements, controls, and best practices.
• Ensure compliance with regulatory, contractual, and internal audit requirements.
• Participate in change initiatives, pilots, and process redesign efforts.

Quality Assurance Analyst – Operations & Service

• Identify and address potential issues in product quality
• Comprehensive testing and defect reporting using JIRA
• Create and execute SQL queries to verify application behavior
• Collaborate with development teams to resolve defects
• Report on testing progress to project manager
• Act as liaison to ensure project requirements are met

QA Engineer II

• Build agents and MCPs into our test harnesses to automate bug triage and generate agentic tests, so our coverage scales without scaling headcount
• Take on customer billing program testing, validating C++ logic against massive files output from the trading system
• Close the gap on our remaining untested revenue (ports, access fees, liquidity provider programs)
• Stand up testing for our next-gen streaming stack (Java, Avro)
• Support our existing data streaming test suites, which have saved millions of dollars in losses and reputational damage
• Use our billing platform for forward-looking revenue forecasting and strategy modeling
• Automate real-time data testing via CI/CD (Jenkins)
• Eventually expand into billing/invoice testing for other Cboe products and services

Principal Software Engineer – Data and Billing QA

• Conduct monthly quality reviews of underwriting and servicing files and document findings in accordance with established QA procedures.
• Review policies, endorsements, applications, rating, documentation, and supporting forms for compliance with carrier, regulatory, and internal requirements.
• Identify trends, recurring issues, and process breakdowns through quality review activities and data analysis.
• Analyze root causes of quality concerns and collaborate with stakeholders to develop corrective and preventative actions.
• Monitor quality results over time and support reporting related to office, carrier, product, and operational performance.
• Maintain accurate audit documentation and quality records.
• Prepare and present quality findings, trends, and recommendations to underwriting leadership and business partners.
• Support initiatives designed to improve underwriting consistency, operational accuracy, and regulatory compliance.
• Stay current on carrier guidelines, underwriting requirements, state regulations, and internal procedures.
• Utilize reporting tools, AI tools, and data analytics to improve review efficiency and identify opportunities for process improvement.
• Participate in special projects, testing, and process enhancement initiatives as assigned.
• Demonstrate strong organizational skills, attention to detail, professionalism, and the ability to work independently.

Quality Assurance Associate

• Provide Administrative Support to the QA team
• Project management support
• Generate and maintain accurate data using spreadsheets
• Follow up with staff regarding QA issues and track outstanding issues
• Organize agendas, generating meeting minutes, and maintaining order within the team shared folders
• Take meeting minutes.
• Accurately plan, organize and prioritize tasks given by the QA team
• Perform other duties as assigned by the QA team

Quality Assurance Assistant

• Implementing quality standards in software development and testing processes
• Identifying and resolving software defects to optimize performance and enhance user experience
• Conducting functional and compatibility testing to validate software reliability
• Designing and managing quality assurance processes to improve software quality
• Collaborating with teams to develop and execute test cases and protocols
• Engaging in post go-live support to address and resolve any emerging issues

QA Engineer jobs in New York

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Credit Analyst – Small Business Credit Underwriting Quality Assurance

IVR Automation Tester, Cyara

Quality Assurance Administrator

Senior Clinical Quality Assurance Associate

Senior Director, Experience Assurance – UAT, Quality Innovation

Senior Quality Engineering Lead

Senior QA Analyst

Quality Assurance Specialist

Senior QA Specialist

Document Administrator III – Custom Mortgage Lending, Inline Quality Assurance Specialist

Document Administrator III – Custom Mortgage Lending, Inline Quality Assurance Specialist

City Manager – Operations, Quality Assurance

Quality Assurance Tester II

QA Automation Testing

Quality Assurance Analyst – Operations & Service

QA Engineer II

Principal Software Engineer – Data and Billing QA

Quality Assurance Associate

Quality Assurance Assistant

Senior AI Quality Assurance Associate