Quality Assurance Analyst – Operations & Service

Osaic

Quality Assurance Analyst conducting audits and process evaluations in operations. Collaborating with leaders to drive continuous improvement in operational performance within the financial services sector.

Posted 7/14/2026full-timeAtlanta • Arizona, Florida, Minnesota, New York • 🇺🇸 United StatesJuniorMid-Level💰 $57,000 - $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and process improvement, with strong analytical skills to assess compliance and performance metrics. Proficient in delivering actionable feedback and collaborating with cross-functional teams to enhance operational excellence.

Highest-signal resume keywords

Quality AssuranceProcess ImprovementData AnalysisCustomer ServiceRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AuditsPerformance Metrics TrackingRoot Cause AnalysisProcess EvaluationKPI Monitoring

Soft Skills

Verbal CommunicationWritten CommunicationCoaching SkillsOrganizational SkillsProblem-Solving Skills

Tools & Technologies

Microsoft Office SuiteNetX360SalesforceImaging Workflow PlatformsFront-End Imaging (FEI)

Industry Keywords

Financial ServicesSecurities Industry RegulationsOperational ReviewsCompliance StandardsAudit Requirements

About the role

Key responsibilities & impact

Conduct quality audits, operational reviews, and process evaluations across assigned functions.
Monitor transactions, cases, calls, or workflows to assess compliance with policies, procedures, and service standards.
Score performance using QA frameworks and evaluation tools.
Identify trends, root causes, drivers of defects, errors, rework, or customer dissatisfaction.
Document findings and provide clear, actionable feedback to leaders and frontline teams.
Collaborate with operations, training, compliance, and leadership teams to improve quality outcomes.
Track quality metrics, KPIs, and performance trends for reports and dashboards.
Support calibration sessions to ensure consistent quality scoring and standards alignment.
Recommend and help implement process improvements, controls, and best practices.
Ensure compliance with regulatory, contractual, and internal audit requirements.
Participate in change initiatives, pilots, and process redesign efforts.

Requirements

What you’ll need

2-3 years of related or transferable experience in quality assurance, operations, compliance, auditing, customer service, process improvement, or financial services environments; financial services experience preferred.
Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint), with the ability to analyze data, create reports, and communicate findings effectively.
Excellent verbal and written communication skills, including the ability to deliver clear, constructive, and actionable feedback to employees, leaders, and business partners.
Demonstrated coaching and feedback skills, with the ability to influence positive performance outcomes, reinforce best practices, and support employee development.
Strong organizational, time management, and prioritization skills with the ability to manage multiple assignments and meet deadlines in a fast-paced environment.
Demonstrated attention to detail and ability to identify errors, process gaps, trends, and opportunities for improvement.
Strong analytical, critical thinking, and problem-solving skills, including the ability to investigate root causes and recommend corrective actions.
Ability to interpret, apply, and monitor adherence to policies, procedures, business requirements, and service standards.
Proven ability to work independently while maintaining a high degree of accuracy, consistency, and quality.
Ability to remain focused, objective, and productive while working under pressure and managing competing priorities.
Strong customer-focused mindset with a commitment to delivering high-quality service and operational excellence.
Ability to collaborate effectively with operations, training, compliance, leadership, and cross-functional teams to drive quality improvements and operational efficiencies.
Experience tracking performance metrics, quality measures, and trends to support reporting and decision-making.
Ability to facilitate or participate in calibration discussions and maintain consistency in quality standards and evaluation practices.
Ability to learn and become proficient in internal systems, including NetX360, Front-End Imaging (FEI), Salesforce, imaging workflow platforms, and other operational systems.
Ability to acquire and maintain knowledge of securities industry regulations, brokerage account operations, and industry best practices.

Benefits

Comp & perks

health, vision, dental insurance
401k
paid time away
volunteer days