Quality Assurance Specialist

Primrose Schools

Quality Assurance Specialist managing compliance and quality assurance across the Primrose system. Supporting operational excellence through effective communication and case management.

Posted 7/21/2026full-timeAlabama, Alaska, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality assurance and compliance management, with a strong focus on issue resolution, documentation accuracy, and stakeholder communication. Proficient in utilizing data tracking and reporting tools to monitor trends and support continuous improvement initiatives.

Highest-signal resume keywords

Quality AssuranceCompliance ManagementIssue ManagementData TrackingEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceCompliance ManagementIssue ManagementData AnalysisDocumentation Management

Soft Skills

Organizational SkillsAttention to DetailSound JudgmentCollaborative Problem SolvingEffective Communication

Tools & Technologies

Case Management SystemsCRM PlatformsReporting ToolsMicrosoft Office

Industry Keywords

Franchise EnvironmentMulti-Unit OperationsRegulated EnvironmentAudit-Ready RecordsContinuous Improvement

About the role

Key responsibilities & impact

Play a critical role in supporting quality assurance and compliance efforts across the Primrose system
Serve as an operational partner to the Director of Quality Assurance & Compliance
Monitor, track, document, and resolve issues impacting health, safety, licensing, and brand standards
Ensure concerns are addressed promptly and compliance-related processes are executed consistently and effectively
Monitor incoming concerns, online reviews, and operational requests, ensuring timely review, prioritization, and appropriate escalation
Partner with internal teams and field support to coordinate responses, follow-up actions, and resolution of concerns
Manage cases through investigation, documentation, follow-up, and resolution while maintaining accurate records of actions and outcomes
Communicate case updates and key information to stakeholders and elevate emerging trends or recurring issues as appropriate
Support the Issues Management process through intake, fact gathering, documentation, and coordination of compliance-related matters
Coordinate escalation of significant issues to the Issue Response Team, ensuring information is complete, accurate, and appropriately documented
Monitor open issues, track status updates, and follow up with stakeholders to support timely resolution and accountability
Assist with the development and distribution of compliance-related communications and notifications in partnership with internal stakeholders
Maintain organized, audit-ready records and documentation related to compliance, issue management, and quality assurance activities
Utilize company systems to enter, update, and manage compliance-related data, ensuring accuracy, consistency, and completeness
Generate routine and ad hoc reports that provide visibility into trends, risks, issue status, and resolution timelines
Support the continuous improvement of tools, templates, workflows, resources, and training materials that strengthen quality assurance, safety, and brand standards
Collaborate with cross-functional teams to support issue resolution, process improvement, and system-wide quality initiatives

Requirements

What you’ll need

Bachelor's degree required; degree in Business, Communications, Education, or a related field preferred
2-4 years of experience in quality assurance, compliance, operations, issue management, or a related field
Experience in a franchise, multi-unit, or regulated environment preferred
Experience working with case management, CRM, feedback, or reporting platforms preferred
Strong organizational skills with the ability to manage multiple cases, priorities, and deadlines simultaneously
High attention to detail and commitment to maintaining accurate documentation and records
Effective verbal and written communication skills with the ability to provide clear, professional, and timely updates
Sound judgment and the ability to handle sensitive or escalated matters with discretion and professionalism
Analytical mindset with the ability to identify trends, monitor data, and elevate relevant insights
Collaborative and proactive approach to problem solving, with the ability to build effective working relationships across teams
Proficiency in Microsoft Office applications and experience working with data tracking and reporting tools

Benefits

Comp & perks

Health insurance
Paid time off
401(k)
401(k) matching
Dental insurance
Commission or bonuses based on personal and company performance
50% tuition reimbursement for up to three children at any Primrose Schools
Flexible work from home options available