Quality Assurance Associate

Ryan Specialty

Quality Assurance Associate conducting detailed reviews of insurance files at Ryan Specialty. Focused on underwriting quality and regulatory compliance across multiple locations.

Posted 7/10/2026full-timeWilliamsville • Florida, Illinois, New York • 🇺🇸 United StatesJuniorMid-Level💰 $64,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct monthly quality reviews of underwriting and servicing files and document findings in accordance with established QA procedures.
Review policies, endorsements, applications, rating, documentation, and supporting forms for compliance with carrier, regulatory, and internal requirements.
Identify trends, recurring issues, and process breakdowns through quality review activities and data analysis.
Analyze root causes of quality concerns and collaborate with stakeholders to develop corrective and preventative actions.
Monitor quality results over time and support reporting related to office, carrier, product, and operational performance.
Maintain accurate audit documentation and quality records.
Prepare and present quality findings, trends, and recommendations to underwriting leadership and business partners.
Support initiatives designed to improve underwriting consistency, operational accuracy, and regulatory compliance.
Stay current on carrier guidelines, underwriting requirements, state regulations, and internal procedures.
Utilize reporting tools, AI tools, and data analytics to improve review efficiency and identify opportunities for process improvement.
Participate in special projects, testing, and process enhancement initiatives as assigned.
Demonstrate strong organizational skills, attention to detail, professionalism, and the ability to work independently.

Requirements

What you’ll need

2+ years of experience within the commercial Property & Casualty (P&C) insurance industry, including underwriting, underwriting support, quality assurance, auditing, compliance, or insurance operations.
Strong understanding of policy forms, rating, underwriting documentation, carrier guidelines, and regulatory compliance requirements.
Experience reviewing files for accuracy and identifying process improvement opportunities preferred.
Bachelor's degree preferred; equivalent insurance industry experience will be considered.
Advanced proficiency in Microsoft Excel, including data analysis, formulas, filtering, and reporting.
Strong analytical, communication, and problem-solving skills.
Ability to manage multiple priorities and work independently in a deadline-driven environment.

Benefits

Comp & perks

Paid time off for company holidays, vacation, sick and personal days
Paid parental leave
Mental health services
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality ReviewProcess ImprovementRoot Cause AnalysisAudit DocumentationPolicy FormsRatingUnderwriting SupportComplianceData AnalyticsReporting

Soft Skills

Analytical SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsAttention to Detail