Ryan Specialty

Business Analyst

• Understand and document the business objectives of each project, identifying the system requirements to meet those needs
• Analyze current business systems and processes to identify opportunities for improvement, automation, or optimization
• Elicit, analyze, and validate business requirements from stakeholders, including internal teams and external users
• Skilled at converting business requirements into solution designs and well‑defined configuration user stories
• Collaborate with product owners, project managers, and sponsors to define project scope, vision, and deliverables
• Conduct data analysis to support decision-making and continuous process improvement
• Develop and execute test plans to ensure vendor software configurations meet business and functional requirements
• Provide end-user training and support; create user manuals and documentation as needed
• Document detailed business requirements, define scope and objectives, and align system functionality with strategic goals

Lead Business Analyst – Insurity Center of Excellence

Support Engineer

• Investigate, debug and solve complex application software issues
• Review logs, scripts and code (SQL, API, etc) to identify root causes of bugs
• Act as a technical contact offering solutions to customers via email, teams and phone
• Work with technical and functions teams to resolve bugs and improve product quality
• Maintain a robust knowledge base and ensure accurate ticketing documentation
• Create and maintain knowledge base user guides and documentation for known errors
• Work with function and technical teams to escalate complex bugs and verify fixes

Technical Support Developer

• Mentor, coach and train support specialists to improve performance and growth
• Act as the primary escalation point for complex, high-priority customer technical issues
• Monitor key support metrics to identify bottlenecks and improve processes
• Work with technical and functions teams to resolve bugs and improve product quality
• Maintain a robust knowledge base and ensure accurate ticketing documentation
• Develop and maintain flow of ticket resolution

Technical Support Team Lead

Business Operations

• Oversee the implementation and maintenance of business systems
• Collaborate with various departments to understand their system needs
• Analyze current business systems and processes to identify opportunities for improvement, automation, or optimization
• Develop and implement system training programs for staff
• Ensure compliance with industry regulations and company policies
• Liaise with vendors and manage system contractors
• Stay updated on the latest industry trends and advancements in business systems

Business Systems Manager

• Works on semi-routine assignments related to surplus lines documentation, recognizing the accepted practices
• Utilizes online systems to retrieve, organize, and delivers surplus lines filings
• Supports operational activities by working closely with branch offices and accounting team to ensure proper procedures are followed within the Surplus Lines team
• Assists in maintaining tax tables and testing changes to the system, takes corrective action to ensure accuracy and reliability
• Contributes to the verification of proper billing by the state
• Helps the Surplus Lines teams during internal and external audits, ensures that all requested documents and information are readily available and in compliance with audit requirements
• Provides day-to-day support and assistance to employees in the Surplus Lines team and ensures a collaborative and effective working environment
• Serves as a liaison for the Underwriting and brokerage team in day-to-day relations with Operations
• Assists in the implementation and monitoring of the account processes
• Stays informed about industry changes, company policies, and procedural updates
• Supports brokers and clients with basic inquiries and requests related to surplus lines coverage and documentation
• Contributes to the development and execution of customer outreach initiatives

Surplus Lines Tax Representative

• Understand and document the business objectives of each project, identifying the system requirements to meet those needs
• Analyze current business systems and processes to identify opportunities for improvement, automation, or optimization
• Elicit, analyze, and validate business requirements from stakeholders, including internal teams and external users
• Skilled at converting business requirements into solution designs and well-defined configuration user stories
• Collaborate with product owners, project managers, and sponsors to define project scope, vision, and deliverables
• Conduct data analysis to support decision-making and continuous process improvement
• Develop and execute test plans to ensure vendor software configurations meet business and functional requirements
• Provide end-user training and support; create user manuals and documentation as needed
• Document detailed business requirements, define scope and objectives, and align system functionality with strategic goals

• Build relationships and partnerships with key business stakeholders
• Gather, synthesize, and analyze complex data to recognize trends and extract insights
• Develop and maintain expertise in relevant RT business processes and systems
• Define operational support requirements and inputs by working with system solution owners
• Collaborate with Shared Service strategic and process teams
• Help diagnose and develop recommendations to resolve and prevent issues
• Assist in maintenance of documentation related to workflows and handoffs
• Identify best practices and improvement opportunities
• Facilitate change management initiatives
• Lead or participate in multiple initiatives simultaneously

Senior Business Operations Associate

Account Executive

• Deliver profitable growth through effective risk selection, pricing, coverage recommendations, and remediation strategies within assigned authority
• Manage and grow a commercial trucking book of business while ensuring underwriting quality and consistency
• Conduct underwriting due diligence, gather required information, evaluate exposures, and prepare/interpret pricing models
• Establish consistent underwriting best practices aligned with company guidelines, audit requirements, and compliance standards
• Use AMS systems, internal underwriting platforms, rating models, and data analytics tools to support risk decisions
• Build and maintain strong relationships with brokers, clients, and key transportation stakeholders
• Identify and pursue new business opportunities in targeted trucking markets
• Coordinate RFPs, create proposals, and negotiate terms, conditions, pricing, and coverage options
• Identify and execute cross‑sell opportunities to deepen client relationships
• Partner with senior leadership to develop objectives, business strategies, and annual budget plans
• Lead or support the development of innovative property and casualty products tailored to transportation customers
• Monitor industry trends, competitor activity, and market needs to maintain a competitive edge in trucking
• Evaluate and implement emerging technologies—including AI and automation—to improve underwriting processes and operational efficiency
• Collaborate closely with a highly experienced team known for exceptional support and partnership
• Train and develop junior team members on underwriting techniques, compliance, documentation, and systems

Senior Account Executive – Transportation, Trucking

Insurance

• Independently broker and manage new and renewal construction casualty accounts
• Review and evaluate retail broker submissions for contractor risks, trade contractor risks, and general contractor operations
• Analyze construction exposures including subcontractor risk, contractual liability, completed operations, and jobsite exposures
• Structure competitive casualty programs for middle-market and complex construction accounts
• Identify carrier appetite across admitted and surplus lines markets specializing in construction risk
• Negotiate pricing, terms, and conditions directly with carrier underwriters
• Present structured quote comparisons and coverage recommendations to retail brokers to facilitate binding
• Act as primary liaison between retail brokers and casualty insurance markets for construction placements
• Drive revenue growth through expansion of construction casualty production
• Maintain complete documentation and ensure compliance with wholesale brokerage standards and surplus lines requirements
• Operate independently in a production-driven environment with minimal oversight

Inside Broker

Solutions Engineer

• Develop and maintain architectural strategies and frameworks that align with business goals and technology standards.
• Work closely with business leaders, project managers, and other stakeholders to understand requirements and translate them into technical solutions.
• Oversee the design of end-to-end solutions, ensuring they are scalable, secure, and aligned with best practices.
• Evaluate and recommend new technologies, tools, and methodologies to enhance solution architecture.
• Provide technical oversight and guidance throughout the project lifecycle, from inception to deployment.
• Identify and mitigate architectural risks, ensuring the robustness and reliability of solutions.
• Ensure comprehensive documentation of architectural designs, decisions, and processes.
• Support enterprise standards and reference architectures in building solutions.
• Promote continuous improvement in architectural practices and processes, staying updated with industry trends and advancements.

Senior Solution Architect

Accountant

• Prepares and analyzes financial reports, including income statements, balance sheets, and cash flow statements, ensuring accuracy and compliance with regulatory requirements.
• Manages banking files and monitors bank statements and funding.
• Manages Accounts Payable and Accounts Receivable, prepares commission reports, and monitors transaction transmissions.
• Conducts variance analysis to compare actual financial performance against budgeted and forecasted figures, identifying key drivers of variances, and recommending corrective actions.
• Analyzes financial data and metrics to assess the company's financial health, profitability, and performance of insurance products and business segments.
• Assists in assessing financial risks and developing strategies to mitigate risks associated with insurance operations, investments, and regulatory compliance.
• Ensures accurate and timely recognition of premium revenue and claims reserves in accordance with accounting standards and regulatory guidelines.
• Stays abreast of regulatory changes in the insurance industry, ensuring compliance with accounting standards, tax regulations, and reporting requirements.
• Identifies opportunities to streamline accounting processes, implement automation, and enhances system functionalities to improve efficiency and effectiveness.
• Assists in the development of annual budgets and financial forecasts, providing insights and recommendations based on historical data and industry trends.
• Coordinates and supports internal and external audits, providing documentation, reconciliations, and explanations as required by auditors.
• Participates in ad-hoc projects and initiatives, such as system implementations, mergers and acquisitions, or financial analyses for strategic planning purposes.

Senior Staff Accountant

Data Engineer

• Provide technical leadership in data architecture and engineering, collaborating with solution stakeholders to align data solutions with business objectives
• Mentor less experienced data engineers and team members, fostering a collaborative and innovative work environment
• Explore and implement new technologies and practices in data engineering to continually improve our data processes and infrastructure
• Manage and enhance complex SSIS packages for data integration and ETL processes, along with SSRS reports for business intelligence
• Design, build, and maintain scalable and efficient data pipelines using Azure Data Factory, implementing both batch and real-time data integration processes
• Develop and optimize Databricks notebooks for big data processing and analytics in Azure Databricks environments
• Implement and manage data storage solutions using Delta Parquet files in Azure Data Lake Storage, optimizing for query performance and cost-efficiency
• Integrate and configure Profisee Master Data Management tools within Azure, focusing on data governance and quality
• Set up and manage Change Data Capture processes for real-time data synchronization in Azure data platforms
• Implement data cataloging, classification, and lineage using Azure Purview, developing data governance policies, and ensuring compliance
• Enhance and support Tableau reporting solutions, developing complex dashboards, and integrating with Azure data services
• Drive automation and process optimization using Azure services and scripting and implement CI/CD pipelines using Azure DevOps
• Lead SQL Server database optimization and performance tuning efforts
• Lead, Coach and Mentor junior staff on projects

Lead Data Engineer – Databricks

Client Services Representative

• Work as part of a team to support external clients by answer calls, chats and emails in an accurate and timely manner.
• Assists clients by addressing inquiries, resolving issues, and offering information related to insurance products and services.
• Collaborates with underwriting and production teams to provide comprehensive support to clients, particularly during policy issuance, modifications, and post issuance processes.
• Maintains accurate and organized client records, ensuring all interactions and transactions are properly documented in the company's systems.
• Educates clients on insurance terminology, policy features, and any updates in the insurance industry that may impact their coverage.
• Gathers client feedback on services, products, and overall satisfaction to identify areas for improvement and enhance the client experience.
• Maintains regular communication with clients through various channels, including phone, email, and potentially virtual meetings, provides updates and addresses inquiries.
• Stays informed about insurance products, industry trends and regulations to enhance knowledge and better service the clients.

Client Support Associate

Analyst

• Collaborates with business stakeholders to understand and document detailed business requirements for new systems or enhancements.
• Develops comprehensive system design specifications based on gathered requirements.
• Performs data analysis to support business decisions, ensuring data integrity and accuracy.
• Creates detailed documentation, including process flows, data models, and user interface designs to guide the development team.
• Manages business requirements throughout the Software Development Life Cycle (SDLC).
• Performs system audits and assesses performance, utilizes advanced analytics and reporting tools to identify opportunities for enhancing scalability and efficiency of IT infrastructure.
• Evaluates emerging technologies, trends, and industry best practices in IT infrastructure and systems administration, providing recommendations for their adoption and implementation to elevate the organization's technological capabilities and competitiveness.
• Facilitates the creation and maintenance of technical documentation, encompassing system configurations, standard operating procedures, and knowledge base articles, to guarantee the availability of accurate and up-to-date resources for reference and training purposes.
• Designs and implements robust security measures and protocols to protect the organization's systems, data, and networks against cyber threats and vulnerabilities, ensuring adherence to industry regulations and best practices.
• Leads the development and implementation of comprehensive disaster recovery plans and backup strategies, guaranteeing the organization's ability to restore critical systems and data in the event of disruptions or disasters.
• Develops training materials and conducts training sessions for end-users on new or updated systems, its capabilities and industry standard business processes.

Lead Business Analyst – Insurity Center of Excellence

Technical Support Developer

Technical Support Team Lead

Business Systems Manager

Surplus Lines Tax Representative

Lead Business Analyst – Insurity Center of Excellence

Senior Business Operations Associate

Senior Account Executive – Transportation, Trucking

Inside Broker

Senior Solution Architect

Senior Staff Accountant

Lead Data Engineer – Databricks

Lead Data Engineer – Databricks

Client Support Associate

Senior Digital Solution Analyst