Ryan Specialty

Underwriter

• Performs a combination of duties in accordance with departmental guidelines
• Analyzes quality, quantity, and profitability of highly complex risks underwritten; prepares and presents reports to management
• Review submission information with the underwriter including analysis of account information
• Coordinate the quoting, binding, and issuance process
• Research and apply appropriate rates, coverages, and policy forms
• Issue notices of cancellation, nonrenewal notices, or reinstatements
• Develop and maintain superior relationships with underwriters, producers, brokers, and reinsurers
• Maintain accurate file documentation in accordance with company guidelines
• Develops and maintains agency and/or broker relationships with large producers within the assigned territory to reach positive and profitable outcomes on complex, high-risk business
• Responsible for special underwriting projects and other duties as assigned

Binding Authority Underwriting Associate

• Integral to driving insurance product strategy and direction for RT Connector
• Identifies target capacity specifications for each line of business (class codes, geographies, products, coverages, etc.) using carrier underwriting guidelines and appetite
• Participates in the entire insurance product delivery lifecycle, including formulation and development of carrier-specific underwriting business requirements, product testing, and final release of the product
• Serves as the product line expert to the Connector team and management
• Oversees underwriting guideline changes for incumbent markets
• Provides underwriting governance and oversight
• Monitors the effectiveness of existing products and looks for opportunities to further refine, streamline, and improve
• Engages with the Compliance Department to ensure ongoing compliance
• Maintains strong communication with internal teams (PMO, marketing, compliance, actuarial, etc.) and vendors
• Responsible for monitoring the performance of assigned lines of business, especially profitability, exposure profile of the book, and top-line growth (including other carrier and Connector Key Performance Indicators (KPIs))
• Establishes and cultivates carrier relationships; maintains strong communication with carriers
• Participates in audits and/or underwriting meetings as required
• Works with our marketing team to develop tools to drive adoption of RT Connector and assist in the training of sales and other field personnel
• Delivers marketing material, including writing white papers, data sheets, and presentations
• Stays current on the small commercial insurance segment and carrier marketplace; identifies and assesses market trends to adjust strategy and bring innovative ideas to The Connector
• Identifies market segments and provides recommendations for product strategies related to the development of new products within the marketplace
• Produces thorough competitor and market analyses

Director, Products & Underwriting

Business Development Rep

• Analyze current customer accounts, establishing cross-sell/account rounding opportunities.
• Develop and maintain relationships with key decision-makers on existing accounts to deepen client engagement and identify potential referrals.
• Generate new business leads based on lost accounts, industry listings, networking, and referrals.
• Maintain accurate records of sales activities, customer interactions, and pipeline opportunities.
• Collaborate with marketing and advertising teams to develop and implement effective sales campaigns.
• Manage a portfolio of lost accounts-identifying reasons for the loss and developing strategies to win back business.
• Stay up to date with industry trends and changes in insurance policies and regulations.
• Review in-force policies for current clients, ensuring forms, endorsements, policy changes, billing, and other data are accurate in our agency management system.
• Follow up with clients regularly to ensure customer satisfaction and identify opportunities for cross-selling or upselling.
• Working with insurance company underwriters to receive timely and accurate quotes.
• Preparing renewal presentations + binding/reissuing policies.

Business Development Specialist

Human Resources

• Serve as a primary point of contact for employees and managers seeking guidance on workplace issues, performance improvement plans, terminations, disputes, conflicts, and other disciplinary actions
• Effectively utilize Case Management System (CMS) for thorough documentation of all cases while adhering to policies and procedures
• Work with leaders and HR Business Partners across the organization to manage performance-related issues, including counseling, performance improvement plans, and terminations
• Assist in conducting thorough investigations into employee complaints, disputes, and policy violations to ensure fair and consistent outcomes
• Interpret and apply company policies and federal, state, and local labor laws to ensure organizational compliance and advise management accordingly
• Support and present training to employees and management on employee relations issues, conflict resolution, and compliance
• Foster positive communication channels between employees and management and facilitate effective collaboration within the organization
• Partner with HR Coordinators to prepare reports and analyses of employee relations data to inform management and support strategic decisions

Employee Relations Specialist

• Support the underwriting process by managing operational tasks such as data entry, document management, and policy issuance
• Coordinate with underwriters, brokers, and clients to gather necessary information and documents
• Ensure efficient workflow by prioritizing tasks, managing timelines, and resolving bottlenecks
• Maintain accurate records of underwriting decisions, policy changes, and client interactions in the company’s database
• Assist in the development and implementation of underwriting operations policies and procedures
• Provide training and guidance to junior staff on operational tasks and best practices
• Participate in quality assurance activities to ensure the accuracy and consistency of underwriting operations
• Collaborate with other departments such as claims, finance, and legal to ensure seamless service delivery
• Stay updated with changes in industry regulations and company policies that impact underwriting operations
• Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of underwriting operations

Senior Underwriting Operations Associate

Account Executive

• Responsible for day-to-day servicing of real estate and hospitality accounts
• Processing endorsements & billing
• Prepares accounts for new business and renewals as directed by the broker
• Initiates renewal reviews to optimize client coverage
• Pro-actively reaches out to underwriters and retailers for account maintenance
• Assists brokers in developing market submissions and quote cover letters
• Builds strong relationships with brokers to support evolving business needs
• Partners with brokers to drive renewal activity and generate new business opportunities
• Collaborates on new business strategies for proposals and presentations
• Evaluates account-related risks and ensures compliance with regulations
• Maintains accurate client data in internal systems
• Produces documentation and adheres to service standards
• Generates performance and portfolio trend reports
• Coordinates with internal teams to fulfill contractual obligations

Account Executive, Commercial Casualty

Insurance

• Assists in executing and coordinating day-to-day brokerage operations and supports the implementation and improvement of operational procedures.
• Coordinates with the broker to prepare documents, cover letters etc. to market renewal business and provides necessary administrative support in filing, printing, and archiving documents.
• Administers and updates new and current client information in all required systems accurately.
• Maintains accurate and organized records of client accounts, transactions, and other relevant documentation and ensures compliance with record-keeping regulations.
• Performs customer service functions by answering broker requests and questions by telephone, email, chat, or in person.
• Contributes to the preparation of compliance reports related to brokerage operations and collaborates across broker and finance teams on business requirements.
• Adheres to regulatory requirements and internal policies and assists in the preparation of compliance reports.
• Assists in identifying and mitigating operational risks and collaborates with risk management teams to implement controls.
• Supports the Brokerage team with any ad hoc tasks and requests.

Broker Assistant, Wholesale Insurance

• Ensuring profitability, growth, and operational efficiencies aligned with organizational goals.
• Establishing financial control guidelines, administrative standards, and best practices.
• Researching competitors and market conditions to develop risk selection criteria and methods.
• Collaborating with sales, claims, and compliance departments to address complex underwriting issues.
• Working with customers (real estate agents, lenders, attorneys) to resolve underwriting-related inquiries.
• Developing long-term goals and aligning operations with organizational objectives.
• Managing relationships with external partners and service providers.
• Identifying areas for optimization and implementing enhancements.
• Addressing industry trends, opportunities, and issues.
• Ensuring adherence to regulatory guidelines and industry standards.

Underwriting Operations Director

QA Engineer

• Perform monthly quality assessments of office account files and deliver findings to support process and underwriting alignment.
• Review policy and servicing files to verify rating accuracy, appropriate coverage and forms usage, and adherence to underwriting standards.
• Analyze root causes for quality concerns and coordinate corrective actions.
• Monitor quality results over time to identify trends, emerging risk areas, and systemic breakdowns; collaborate with stakeholders to design and implement scalable remediation strategies that strengthen underwriting consistency, operational accuracy, and regulatory compliance.
• Maintain accurate audit records and quality documentation.
• Prepare and present quality results and recommendations reports
• Stay current with regulatory and underwriting compliance requirements.
• Utilize QA tools to enhance assessment efficiency.

Quality Assurance Associate

Actuary

• Maintenance and improvement of pricing and rating tools for existing programs including ongoing initiatives to enable standardization and automation across underwriting, data collection, and reporting
• Collaborate closely with the Underwriting team in the evaluation and determination of appropriate rates and factors for new and renewal business
• Work with the Finance and Underwriting teams to understand key costs drivers and trends in the business
• Work with carrier partners around program results and underwriting
• Develop and refine healthcare cost models, utilization trends, and risk assessments using advanced actuarial techniques
• Be a resource for the clinical team evaluating risks in the stop-loss market
• Work to improve portfolio management analytics shared with executive team
• Product development – industry, peer, and market analyses to support new initiatives
• Support initiatives to drive strategy around the use of technology, external data, and the collection and organization of enterprise data
• Supports the development of innovative insurance products within the underwriting portfolio, leveraging market insights, customer needs, and emerging industry trends
• Development and training of colleagues, as needed
• Maintains, expands, and applies knowledge of the insurance industry, actuarial trends, market conditions, and competitor information.

Actuarial Manager – Health

Risk

• Evaluate complex datasets to identify patterns and trends associated with catastrophe risks
• Develop and refine catastrophe models to estimate potential losses from various disaster scenarios
• Generate detailed reports that communicate risk assessments to stakeholders
• Work closely with underwriters and actuaries to integrate risk analysis into policy pricing and portfolio management
• Stay ahead of the latest developments in climate science, construction technology, and regulatory changes that may affect risk profiles
• Assist in the creation of risk mitigation strategies to minimize financial impact
• Utilize advanced software and technologies to improve the accuracy of risk predictions
• Contribute to the development of emergency response plans for catastrophic events

Catastrophe Risk Analyst

Full-stack Engineer

• Designing, developing, and maintaining software solutions tailored to meet the specific needs of the business
• Creates robust and scalable software applications that streamline various processes within the insurance domain
• Understanding business requirements, translating them into technical specifications, conducting code reviews
• Implementing innovative solutions that enhance operational efficiency and customer experience
• Designs, develops, tests, and maintains software applications and systems related to the insurance industry
• Provides technical leadership to their team members, guiding and mentoring junior developers
• Analyzes complex technical problems and comes up with effective solutions
• Stays abreast with the latest technologies, trends, and best practices
• Documents software designs, technical specifications, and development processes

Senior Software Development Engineer

Project Manager

• Develops detailed project plans defining project scope, outlining tasks, timelines, milestones, and resources required.
• Drives scalable and sustainable process improvements, innovation, and automations within the designated business.
• Drives scope and deliverable definition, project team formation, planning and scheduling, resource and cost assessments, communication, and issue monitoring and management.
• Assembles and leads project teams, ensuring that the team members understand their roles and responsibilities while motivating and managing cross-functional teams to achieve project goals.
• Synthesizes project requirements of clients, produces Business Requirements Definition Document or Feasibility Analysis where necessary, determines the work requirement based on user requirements and project goals and performs gap analysis.
• Refines the project management procedure using Project Management tools and techniques, communicates the project status, escalates challenges and issues for resolution.
• Develops and manages project budgets monitoring project expenses and ensures adherence to financial constraints.
• Monitors project timelines and ensures that milestones are achieved on schedule addressing any delays or obstacles promptly.
• Oversees documentation standards, storage and business continuity plans for the team, trains team members to follow standards.
• Identifies potential risks and develops mitigation strategies monitoring and managing risks throughout the project lifecycle.
• Communicates with key stakeholders, including clients, executives, and team members providing regular updates on project progress, issues, and risks.
• Establishes and implements quality control processes to ensure the delivery of high-quality outcomes by conducting project reviews and evaluations.
• Establishes relationships with management and key stakeholders in Operations, Business Partners, Process Managers, etc. in the analysis, monitoring, tracking, and reporting of project progress.

• Assisting inspection vendors and agents to complete an inspection.
• Quality control of the inspection processes and decisions based on the underwriting guidelines.
• Quality control of inspection vendors and their reports.
• Handling of high complexity inspection team tasks.
• Communicating to underwriters, inspection vendors, agents, and insurance carriers.
• Identifying trends, gathering data, defining issues, and implementing solutions.

Underwriting Operations Technician – Commercial Inspections

• Perform catastrophe modeling using RMS and AIR across multiple lines of business
• Prepare, validate, and cleanse exposure data for modeling
• Produce portfolio-level metrics such as PML, AAL, exposed limits, and tail-risk metrics
• Build SQL queries, scripts, and tools to support automation and reporting
• Provide technical and modeling support to underwriting, operations, and analytics teams
• Support catastrophe event response with exposure summaries and loss estimation
• Maintain capacity tracking dashboards and reports