Senior Brokerage Operations Coordinator

Ryan Specialty

Senior Brokerage Operations Coordinator specializing in operational support for brokerage functions. Ensuring compliance and enhancing operational procedures while engaging with brokers and clients.

Posted 6/9/2026full-timeRemote • Washington • 🇺🇸 United StatesSenior💰 $26 - $33 per hourWebsite

About the role

Key responsibilities & impact

Coordinates day-to-day activities within brokerage operation and works for the implementation and enhancement of operational procedures
Prepares cover letters as needed by the broker for marketing renewal business and provides essential administrative support in tasks
Administers and updates client information in all necessary systems accurately
Maintains well-organized technical documentation for client accounts, transactions, and relevant documentation, ensuring compliance with record-keeping regulations
Performs customer service functions by answering broker requests and questions by telephone, email, chat, or in person
Prepares and analyzes compliance reports associated with brokerage operations and collaborates with internal stakeholders to meet business requirements
Maintains compliance with regulatory requirements and internal policies and ensures the coordinators are adhering to policies
Recognizes and mitigates operational risks, collaborating with risk management teams to implement control measures
Supports ad-hoc business requests and engages other coordinators as needed
Supports the coordinators on their deliverables and suggests ways to improve their performance

Requirements

What you’ll need

Minimum of 2 years of experience in the Insurance Industry or Underwriting
Bachelor’s degree required; Business Administration, Sales, and Risk Management preferred
Prescribed: Minimum requirements for state P&C and/or surplus line licenses

Benefits

Comp & perks

Paid time off for company holidays, vacation, sick and personal days
Paid parental leave
Mental health services
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational procedurestechnical documentationcompliance reportsrecord-keeping regulationscustomer servicerisk managementadministrative supportdata analysisbrokerage operationsclient information management

Soft Skills

coordinationcommunicationcollaborationorganizational skillsproblem-solvingperformance improvementattention to detailcustomer engagementadaptabilityinterpersonal skills

Certifications

P&C licensesurplus line license