Product Operations

• Support operational readiness for live sports launches and ongoing event execution across FOX DTC / FOX ONE platforms
• Partner cross-functionally with Product, Engineering, Program Management, Content Operations, Editorial, Programming, and Customer Support teams to coordinate live sports workflows and drive issue resolution
• Build, document, and improve scalable product operations processes, playbooks, and tools that support live sports events and other high-priority launches
• Monitor and manage the operational nuances of sports, including shifting schedules, event timing, blackout and entitlement scenarios, metadata accuracy, and regional considerations
• Help define pre-event, in-event, and post-event operational procedures to ensure a high-quality viewer experience during live sports moments
• Identify operational risks, gaps, and dependencies across live sports experiences, escalating issues quickly and partnering with stakeholders on mitigation plans
• Analyze event performance, operational trends, support signals, and workflow pain points to recommend improvements that enhance execution and user experience
• Serve as a key operational stakeholder for live sports initiatives, ensuring product changes and launches are aligned with the realities and pace of live event programming
• Support coverage planning and execution needs tied to live sports calendars, including availability during nights, weekends, and other timeframes driven by event schedules

Staff – Product Operations, Sports

• Partner closely with Product, Engineering, Analytics, and AI teams to build the operational foundation that drives faster, smarter product development
• Streamline how customer insights, product data, and feedback flow through the product lifecycle—from discovery and prioritization to launch and iteration
• Design, implement, and continuously improve the processes, tools, and systems that enable the product organization to scale effectively
• Collaborate cross-functionally with Operations, Sales, and Customer Success to ensure alignment, launch readiness, and successful product adoption
• Develop and maintain dashboards, operating metrics, and experimentation frameworks that measure product impact and improve team performance
• Act as the connective tissue across Product and go-to-market teams, driving alignment, transparency, and execution excellence
• Support the integration of AI-powered workflows, automation, and data-driven decision-making into core product and operational processes
• Identify bottlenecks across the product development lifecycle and implement scalable solutions that improve speed, quality, and repeatability

Product Operations Manager

• The Senior Manager of Product Operations, US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products.
• This leader will play an instrumental role in driving operational efficiency, scalability and reliability of our digital wallet, debit card, prepaid card and core banking platform.
• Ensure superior customer experience, robust risk controls, prudent fraud management, and forward-looking enhancements for digital banking-related features and services.
• Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures.
• Drive product improvements that ensure compliance with regulatory standards and best practices.
• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation.
• Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
• Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services, including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Act as a point of escalation for investigations of customer behavior, risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.
• Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
• Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
• Collaborate with internal and external partners to define requirements for new features, process improvements, and technological upgrades.
• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
• Work with partner banks, fintechs, and third-party vendors to ensure operational standards and SLAs are met consistently.

Senior Manager - Product Operations, Digital Banking

• Own the MarTech operating cadence end-to-end; facilitate product council sessions, quarterly planning cycles, and retrospectives.
• Manage the roadmap governance process; support tradeoff conversations with portfolio impact analysis when new requests compete for capacity.
• Coordinate cross-functional release readiness checklists for major launches; identify and escalate gaps proactively.
• Facilitate quarterly objective-setting with PMs, engineering leads, and business stakeholders; translate strategic priorities into measurable quarterly deliverables with binary success criteria.
• Build and maintain product investment models that connect roadmap initiatives to revenue impact; support the analytical infrastructure required for R&D ROI attribution, scenario planning, and board-level investment reporting.
• Support adoption of the platform operating model; guide teams through new workflows including outcome-driven thinking through business and adoption metrics.
• Partner with the VP, Product Operations on executive communication; prepare strategic narratives that connect operational metrics to business outcomes.
• Provide cross-functional influence across Product, Engineering, Sales, and Customer Success; network with senior internal and external parties as needed.
• Own the Voice of Customer (VOC) infrastructure, with a focus on managing Sales Led and Product Led products in partnership with PMM.
• Drive adoption of the ProdOps operating system across the MarTech product organization.
• Own data hygiene and process compliance; continuously improve the operating model based on feedback and operational insights.
• Manage the feedback loop between internal users and system design to ensure processes are adopted and sustained.
• Engage with modern tooling and ways of working; the ProdOps function invests in advanced tooling for analytical and reporting workloads to enable the team to focus on facilitation, judgment, and relationships.
• Support the operational dimensions of managed-service-to-platform transitions, including beta program design, pilot governance, and the development of structured learning frameworks that separate product validation from commercial readiness.

Principal, Product Operations

• Voice of Customer — Product
• Own the end-to-end VOC program for product: collecting, synthesizing, and distributing customer insights from NPS, support signals, sales calls, and Gong/call analysis
• Deliver actionable synthesis, not raw data to product, PMM, CX, and leadership so teams can act on what customers are saying
• Build and maintain systems and tools for routing the right insights to the right teams at the right time
• Customer Advisory Board (CAB)
• Own CAB end-to-end: recruit and manage the member list, set cadence and agenda, facilitate sessions when needed, and close the loop with participants
• Translate CAB conversations into structured input that directly informs roadmap and prioritization discussions
• Early Access Program
• Own the Early Access group. Helping recruit the right customers, coordinating with PMs on what is being tested, and managing communication cadence so participants feel valued and stay engaged
• Gather and synthesize structured feedback during access periods to support go/no-go and refinement decisions
• Product Analytics & KPI Reporting
• Own and administer Pendo as the primary product analytics tool — ensuring features, pages, and events are properly tagged and instrumentation is accurate and up to date
• Partner with Engineering and Product to audit tagging coverage, close gaps, and maintain data integrity so adoption reporting can be trusted
• Establish and enforce tagging standards and naming conventions so data is consistent across the product and over time
• Own creation and maintenance of product adoption metrics and key product KPIs including feature adoption, engagement trends, and usage patterns by customer segment
• Build and maintain the dashboards and reports that PMs and leadership rely on to understand product health and make prioritization decisions
• Connect quantitative usage data with qualitative VOC signals to surface the insights that matter most
• Go-to-Market Readiness & Artifact Creation
• Work closely with PMM, CX, Sales, and Support to ensure the right product context flows to the right teams ahead of launches and updates
• Assist in writing and producing the artifacts the product team needs: such as product briefs, internal and external release notes, screenshots, demos, etc.
• Own the quality and timeliness of these outputs. This is a producing role, not a delegating role
• How We Work (AI-First Product Operations):
• We operate as an AI-first product organization. That means:
• Using AI tools daily to automate repetitive PM workflows — call transcript summarization, feedback tagging, competitive intel pulls, release note drafts, and research briefs
• Treating AI as a force multiplier for synthesis and insight, not just documentation
• Building automated processes that keep data and reporting current without manual overhead
• Continuously identifying the next workflow to accelerate and then actually building it
• We are not layering AI onto old workflows, we are redesigning how product work gets done.

• Support in store execution of all logistics, transportation and product operations initiatives through effective communication and partnership with cross functional teams
• Develop and influence transportation strategies to ensure flawless execution through effective communication, details and timing to stores
• Liaise with the transportation team to communicate all delivery schedules and partner on any change requests or store escalations
• Coordinate and lead any special merchandise handling initiatives including re-ticketing, product inspections, pull-backs, approved transfers and ensure stores have the proper direction and labor funding to execute flawlessly
• Recommend change management strategies to effectively implement initiatives
• Execute all store communication associated with logistics, transportation, and special handling projects
• Collaborate with Field and HQ teams to determine opportunities for process improvement
• Analyze and propose solutions, within brand store environment
• Analyze competitors to enable best in class processes

Assistant Project Lead, Product Operations

• Own and orchestrate the annual and quarterly strategic planning cycle for the Product and R&D organization, including goal-setting (OKRs/MBOs), investment prioritization, and portfolio review.
• Partner with CPO, VP Product, VP Engineering, and Finance to develop multi-year product investment strategies and resource allocation frameworks.
• Translate business strategy into actionable operating plans; maintain a live view of strategic commitments, resource coverage, and trade-offs.
• Identify, scope, and personally drive high-priority cross-functional initiatives that cut across Product, Engineering, Finance, Sales, and Customer Success.
• Enhance product operations function: product launch readiness, go-to-market coordination, release management, and feedback loop integration.
• Communicate program status, strategic progress, and operational health clearly to C-level executives and board stakeholders.

Senior Manager, Product Operations

• Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff
• Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners
• Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines
• Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack
• Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve
• Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch
• Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room
• Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling
• Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market
• Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field
• Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one
• Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff
• Identify where AI and automation can reduce manual administrative burden in product operations workflows
• Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health
• Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance
• Ensure data infrastructure is in place to measure the impact of every feature rollout
• Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa
• Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support
• Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input

Clinical Systems, Product Operations Manager

• Drive execution of high-priority, cross-functional initiatives aligned to organizational goals and measurable business outcomes.
• Coordinate across teams to reduce dependencies, improve alignment, and increase execution clarity.
• Support leadership in operationalizing strategic priorities across the product organization.
• Facilitate planning sessions, retrospectives, workshops, and operational reviews that drive alignment and accountability.
• Own and evolve planning cadences, including quarterly roadmapping, intake processes, prioritization frameworks, and operational governance.
• Build scalable workflows, operational systems, and documentation practices that improve consistency and visibility across teams.
• Improve visibility into team capacity, delivery health, risks, and outcomes through dashboards, reporting, and operational metrics.
• Identify opportunities where AI, automation, integrations, and existing tools can improve team effectiveness, reduce operational overhead, and accelerate execution.
• Continuously optimize how teams use existing platforms and workflows to maximize the value of the organization’s tool stack.
• Develop scalable automations, templates, systems, and playbooks that help teams responsibly integrate AI into day-to-day product development.
• Foster a collaborative, inclusive, and high-trust team environment grounded in continuous improvement.

Manager, Product Operations

• Own the product operating cadence — planning, prioritization, roadmap reviews, launch reviews, and the rituals that keep a fast-moving product org aligned
• Run the launch motion end to end across cards, payments, and platform — readiness, partner enablement, internal rollout, support and CX prep, and post-launch measurement
• Build and run the partner feedback loop — capture input from our fintech, neobank, and institutional partners across channels, synthesize it, and turn it into prioritized product signal
• Stand up the tooling, dashboards, and documentation that make product operations leveraged — partner trackers, release notes, status comms, internal knowledge bases
• Partner with PMs to scope and ship cross-functional initiatives that touch support, compliance, partnerships, and finance, and own the seams between teams
• Drive the operational excellence that scales a product org — metrics hygiene, postmortems, decision logs, and the institutional muscle that compounds quarter over quarter
• Identify and remove friction wherever you find it — process, tooling, communication, decision-making — and raise the bar for how the team operates

Senior Product Operations Manager

• Design and continuously improve the operating model for the product org, including planning cadences, intake processes, prioritization frameworks, and launch checklists.
• Define and own the product metrics infrastructure: what we track, how we report it, and how those insights drive decisions across Product, GTM, and leadership.
• Partner with Product, Engineering, Marketing, and Sales to eliminate friction in cross-functional execution, from roadmap to release to revenue.
• Lead and operationalize product launches end-to-end, coordinating dependencies, timelines, and stakeholder readiness across teams.
• Identify and close gaps in product lifecycle management, including updates, deprecations, and end-of-life processes.
• Build and maintain a single source of truth for product operations documentation, process standards, and best practices.
• Surface and manage risks in product development and launch cycles before they become blockers.
• Identify and drive adoption of AI tools across the SDLC, from requirements generation and sprint planning to testing, release documentation, and post-launch analysis, measuring impact on velocity and quality over time.

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Staff – Product Operations, Sports

Product Operations Manager

Senior Manager - Product Operations, Digital Banking

Principal, Product Operations

Product Operations Manager

Assistant Project Lead, Product Operations

Senior Manager, Product Operations

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Manager, Product Operations

Senior Product Operations Manager

Senior Product Operations Manager