Product Operations

• Own the data-source strategy and multi-quarter roadmap.
• Define the strategy and prioritization framework for which data sources and partners to integrate.
• Lead the cross-functional team and operating model.
• Establish the cross-functional squad model that executes integrations end to end.
• Own executive-level partner relationships.
• Establish scalable, repeatable processes for onboarding new data sources.
• Own the requirements for data formats, interoperability standards, metadata, and provenance.
• Ensure integrated data is discoverable and well-documented.
• Define, set targets for, and report on the metrics for data coverage, completeness, freshness, quality, and adoption.
• Partner with privacy, security, and regulatory leaders to ensure compliance and help shape data-governance policy.

Director, Data Product – Operations

• Own the data-source strategy and multi-quarter roadmap
• Define the strategy and prioritization framework for which data sources and partners to integrate
• Lead the cross-functional team and operating model
• Own executive-level partner relationships
• Own delivery and operational excellence across the portfolio
• Set data product requirements
• Own the productization strategy for integrated data
• Own outcomes and operational metrics
• Own compliance and risk posture

• Define the vision, roadmap, and core technical requirements for our end-to-end Contract-to-Ledger ecosystem, ensuring our billing, revenue recognition, and financial reporting platforms are architected for long-term scalability.
• Serve as a high-leverage strategic partner to our finance and executive leadership teams, collaborating closely with business units to translate complex commercial strategies and accounting policies into elegant system logic.
• Maintain absolute ownership over the product backlog, functional data schemas, and software capabilities.
• Eliminate manual operational workarounds by designing automated system validation gates, maximizing the native capabilities of our technology stack.
• Establish an uncompromised enterprise data handshake that prepares our business for public-market readiness.

Group Product Manager, Financial Systems

• Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
• Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when.
• Manage the communication and process around changes to existing products.
• Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.
• Own new-PM onboarding as a designed program, not an ad-hoc handoff

Head of Product Operations

• Provide front-line technical support to customers via phone, email, and chat for DTN grain ERP solutions
• Gather and analyze customer information to diagnose, troubleshoot, and resolve product issues
• Prioritize and manage support requests to ensure timely resolution based on business impact and urgency
• Troubleshoot issues related to software functionality, application, compatibility, and customer workflows
• Identify, document, and communicate software defects, including clear reproduction steps and recommended resolutions or workarounds
• Partner with customers to optimize operational workflows and maximize the value of their ERP platform
• Resolve complex customer issues while serving as a knowledge resource for peers and team members
• Collaborate with Product, Development, and Implementation teams to diagnose software issues and recommend product improvements
• Document recurring issues, customer feedback, and support insights to drive continuous improvement initiatives
• Contribute to knowledge base articles, support documentation, and best practices for internal and customer use

Product Specialist, Grain Operations

• Product operations sits between strategy and execution
• Partner closely with our product management team to build the rituals, documentation, and reporting infrastructure
• Design and coordinate rollout plans for new product features
• Create and maintain product documentation that supports both internal training and external communication
• Partner with the data team to monitor post-release analytics
• Coordinate cross-functional sign-off for feature launches
• Build and maintain a product knowledge base that is structured for AI agent consumption
• Support the product team on OKR planning and monitoring

Product Operations Manager

• Own the data-source roadmap.
• Lead cross-functional integration squads.
• Partner with external data providers.
• Drive integrations end to end.
• Define data standards and contracts.
• Make data usable downstream.
• Measure what matters.
• Navigate compliance by design.

Senior Product and Operations Manager

• Own the data-source roadmap. Define and prioritize which new data sources and internal and external data partners to integrate
• Lead cross-functional integration squads. Assemble and coordinate squads comprising Connectivity Engineers, Data Product Engineers, Domain SMEs
• Partner with external data providers. Work alongside business development and legal to evaluate prospective partners, scope data-sharing arrangements, and translate partnership terms into concrete product and integration requirements
• Drive integrations end to end. Lead the technical onboarding of new data sources
• Define data standards and contracts. Establish requirements for data formats, interoperability standards, metadata, and provenance
• Make data usable downstream. Ensure integrated data is discoverable and well documented for the clinical, product, and research teams
• Measure what matters. Define success metrics for data coverage, completeness, freshness, quality, and adoption
• Navigate compliance by design. Partner with privacy, security, and regulatory teams to ensure every integration meets HIPAA and applicable data-governance, consent, and de identification requirements.

• Lead, coach, and develop a team of Product Managers, supporting their growth and career development.
• Own and prioritize the product roadmap for your area, balancing customer value, business impact, and delivery effort.
• Define, measure, and optimize product success through key performance indicators (KPIs) and data-driven decision making.
• Partner closely with technology, business, and operational teams to understand opportunities, evaluate tradeoffs, and deliver scalable solutions.
• Communicate product strategy, progress, and results to stakeholders, demonstrating measurable business value.
• Develop a deep understanding of customer and associate needs to create innovative, user-focused experiences.
• Foster agile ways of working and encourage a culture of continuous improvement and collaboration.
• Participate in hiring, performance management, coaching, and team development activities.
• Ensure compliance with company policies, operating principles, and the Code of Conduct.

Specialty Lines Product Manager – Systems and Experience

• Own the voice-of-customer loop for Bill Pay — systematically capture, analyze, and prioritize feedback from CX, Sales, and direct customer channels
• Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
• Own launch operations for new Bill Pay features as they move from Alpha to GA
• Directly ship product improvements (UX fixes and paper cuts) using AI tools — owning your own backlog of customer friction reduction, not just feeding the engineering backlog
• Use AI to automate processes and build products that enable teams to ship faster while maintaining a high quality bar
• Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Bill Pay workflows

Product Operations Specialist – Bill Pay

• Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM.
• Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for.
• Run the feedback loop between the field and engineering to bring them into the roadmap.
• Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling.
• Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on.
• Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows.

Product Operations Manager, AI Voice

• Partner with the Head of Product Transformation to advance product management practices, client-centric decision-making, and product excellence.
• Own and evolve the end-to-end operating model, connecting discovery, design, research, prototyping, delivery, and portfolio management into a unified system.
• Translate the transformation strategy into the rituals, standards, and governance that drive accountability across the Product ecosystem.
• Establish shared standards, taxonomy, templates, and definitions of success that allow product teams to operate consistently and effectively.
• Define and lead cross-functional planning cadences, decision forums, and governance structures clarifying decision rights, escalation paths to accelerate execution across the broader product organization.
• Drive adoption of new ways of working across product teams and partner functions through structured change management, targeted enablement, and stakeholder engagement.
• Build and sustain communities of practice and knowledge-sharing forums that reinforce learning and drive consistency.
• Define and track KPIs that measure the effectiveness of the operating model and overall discipline health.

Product Operations Lead

• Learn how Product currently plans and ships, identify the highest-leverage gaps, and propose a lightweight operating model.
• Stand up the core operating cadences (planning cycles, product reviews, roadmap and execution tracking) and define the PM tool stack.
• Own and evolve the operating system Product uses to plan, track, and communicate work — roadmaps, planning artifacts, and execution tracking — in close partnership with Engineering.
• Design and run lightweight operating cadences (planning cycles, product reviews, execution check-ins) without adding unnecessary process.
• Improve visibility into priorities, progress, and decisions across the product organization.
• Identify where automation, AI, and agents can materially change how product work gets done, and turn those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions to raise the bar and accelerate learning across teams.
• Build structured feedback loops and synthesize signal into roadmap inputs to represent the internal voice of the customer and ecosystem.
• Over time, own PM onboarding and enablement, and partner with Product leadership to reinforce a high-performing product culture (Product All Hands, summits / onsites).

• Build, lead, and develop the Product Operations & Delivery organization — including hiring strategy, role definition, performance management, and career development
• Define and continuously evolve the operating model for requirements intake, backlog governance, quality standards, and delivery readiness criteria across DET
• Establish best practices and structured approach with the tools used for Product Development Life Cycle and Software Development Life Cycle
• Evolve agentification and AI tool enablement to the team and program operating model
• Help drive the definition of product requirements intake and prioritization within program structures
• Translate high-quality, delivery-ready requirements — reducing rework, accelerating delivery, and improving adoption at scale
• Partner with Process Engineering & Optimization (PEO) leadership to ensure as-is and to-be business process changes are accurately translated into product-ready requirements
• Serve as a trusted advisor to senior business and technology leaders, providing clarity, recommendations, and tradeoff decisions related to requirements strategy, delivery readiness, and execution risk
• Establish enterprise standards for requirements quality, traceability, acceptance criteria, solution validation, UAT support, and release readiness
• Proactively identify and mitigate delivery risks, dependencies, and readiness gaps related to requirements quality, process change, or stakeholder alignment
• Define and track KPIs for requirements quality, delivery readiness, rework reduction, delivery predictability, and business adoption
• Represent Product Operations & Delivery in senior forums, driving alignment across business, product, and delivery stakeholders

Director, Product Delivery – Operations

• Build the connections that move billing data.
• Keep those connections reliable.
• Build customer-facing billing products.
• Automate the claims and denials lifecycle.
• Own quality across the board.

Senior Product Engineer, RCM Operations

• Develop and maintain systems and processes to track product performance
• Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them
• Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)
• Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)
• Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process
• Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively
• Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.
• Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org
• Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release
• Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring
• Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

• Coordinate the execution, enhancement, and ongoing support of digital products and platforms
• Manage and maintain digital product backlogs, ensuring requests are documented, prioritized, and aligned with business and operational needs
• Gather, document, and refine business requirements, user stories, acceptance criteria, and functional specifications
• Coordinate initiatives through discovery, development, testing, deployment, and post-launch validation
• Partner with business stakeholders, IT, and external vendors to ensure timely and effective delivery of digital enhancements, releases, and operational improvements
• Support release planning, deployment activities, launch readiness, and post-release validation across digital platforms
• Coordinate user acceptance testing (UAT) and quality assurance activities to ensure releases meet business, content, and user experience requirements
• Track and communicate project status, risks, dependencies, and issue resolution activities
• Coordinate investigation and resolution of Level 2 web and mobile application issues with internal teams and external vendors, ensuring timely communication, follow-through, and operational support
• Support ongoing optimization efforts based on user feedback, business needs, and digital performance
• Support digital governance, compliance, and content quality initiatives across LHW's digital ecosystem
• Maintain governance standards, processes, and documentation to promote consistency, quality, and adherence to organizational guidelines

Associate Manager, Digital Product Operations – Governance

• Support operational readiness for live sports launches and ongoing event execution across FOX DTC / FOX ONE platforms
• Partner cross-functionally with Product, Engineering, Program Management, Content Operations, Editorial, Programming, and Customer Support teams to coordinate live sports workflows and drive issue resolution
• Build, document, and improve scalable product operations processes, playbooks, and tools that support live sports events and other high-priority launches
• Monitor and manage the operational nuances of sports, including shifting schedules, event timing, blackout and entitlement scenarios, metadata accuracy, and regional considerations
• Help define pre-event, in-event, and post-event operational procedures to ensure a high-quality viewer experience during live sports moments
• Identify operational risks, gaps, and dependencies across live sports experiences, escalating issues quickly and partnering with stakeholders on mitigation plans
• Analyze event performance, operational trends, support signals, and workflow pain points to recommend improvements that enhance execution and user experience
• Serve as a key operational stakeholder for live sports initiatives, ensuring product changes and launches are aligned with the realities and pace of live event programming
• Support coverage planning and execution needs tied to live sports calendars, including availability during nights, weekends, and other timeframes driven by event schedules

Staff – Product Operations, Sports

• Partner closely with Product, Engineering, Analytics, and AI teams to build the operational foundation that drives faster, smarter product development
• Streamline how customer insights, product data, and feedback flow through the product lifecycle—from discovery and prioritization to launch and iteration
• Design, implement, and continuously improve the processes, tools, and systems that enable the product organization to scale effectively
• Collaborate cross-functionally with Operations, Sales, and Customer Success to ensure alignment, launch readiness, and successful product adoption
• Develop and maintain dashboards, operating metrics, and experimentation frameworks that measure product impact and improve team performance
• Act as the connective tissue across Product and go-to-market teams, driving alignment, transparency, and execution excellence
• Support the integration of AI-powered workflows, automation, and data-driven decision-making into core product and operational processes
• Identify bottlenecks across the product development lifecycle and implement scalable solutions that improve speed, quality, and repeatability

• The Senior Manager of Product Operations, US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products.
• This leader will play an instrumental role in driving operational efficiency, scalability and reliability of our digital wallet, debit card, prepaid card and core banking platform.
• Ensure superior customer experience, robust risk controls, prudent fraud management, and forward-looking enhancements for digital banking-related features and services.
• Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures.
• Drive product improvements that ensure compliance with regulatory standards and best practices.
• Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation.
• Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
• Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services, including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.
• Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards.
• Act as a point of escalation for investigations of customer behavior, risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.
• Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends.
• Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
• Collaborate with internal and external partners to define requirements for new features, process improvements, and technological upgrades.
• Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
• Work with partner banks, fintechs, and third-party vendors to ensure operational standards and SLAs are met consistently.

Product Operations jobs in New York

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Director, Data Product – Operations

Director, Data Product – Operations

Group Product Manager, Financial Systems

Head of Product Operations

Product Specialist, Grain Operations

Product Operations Manager

Senior Product and Operations Manager

Senior Product and Operations Manager

Specialty Lines Product Manager – Systems and Experience

Product Operations Specialist – Bill Pay

Product Operations Manager, AI Voice

Product Operations Lead

Product Operations Lead

Director, Product Delivery – Operations

Senior Product Engineer, RCM Operations

Product Operations Lead

Associate Manager, Digital Product Operations – Governance

Staff – Product Operations, Sports

Product Operations Manager

Senior Manager - Product Operations, Digital Banking