Product Operations Lead

Brown Brothers Harriman

Product Operations & Best Practices Lead responsible for defining product excellence and operationalizing transformation across the organization. Partnering with leaders to enhance client-centric practices and accountability.

Posted 7/2/2026full-timeBoston • Massachusetts, New Jersey, New York • 🇺🇸 United StatesSenior💰 $200,000 - $260,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with the Head of Product Transformation to advance product management practices, client-centric decision-making, and product excellence.
Own and evolve the end-to-end operating model, connecting discovery, design, research, prototyping, delivery, and portfolio management into a unified system.
Translate the transformation strategy into the rituals, standards, and governance that drive accountability across the Product ecosystem.
Establish shared standards, taxonomy, templates, and definitions of success that allow product teams to operate consistently and effectively.
Define and lead cross-functional planning cadences, decision forums, and governance structures clarifying decision rights, escalation paths to accelerate execution across the broader product organization.
Drive adoption of new ways of working across product teams and partner functions through structured change management, targeted enablement, and stakeholder engagement.
Build and sustain communities of practice and knowledge-sharing forums that reinforce learning and drive consistency.
Define and track KPIs that measure the effectiveness of the operating model and overall discipline health.

Requirements

What you’ll need

20+ years in financial services or a regulated environment with strong exposure to asset servicing or asset management
Proven track record of establishing or scaling models or transformation initiatives in complex, matrixed organizations.
Exceptional ability to influence senior stakeholders without direct authority across functions (HR, Risk, Compliance, Legal, Technology).
Strong change-management and adoption expertise.
Deep understanding of modern product practices and the ability to translate them into scalable frameworks.

Benefits

Comp & perks

healthcare
income protection
professional development opportunities
time off
long-term savings
discretionary bonuses
profit-sharing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

End-to-End Operating ModelGovernance StructuresCross-Functional PlanningDecision RightsPortfolio ManagementTaxonomy DevelopmentStandards EstablishmentPrototypingResearchDesign

Soft Skills

Influencing Without AuthorityCommunity BuildingKnowledge SharingClient-Centric Decision-MakingCollaboration