Associate Manager, Digital Product Operations – Governance

The Leading Hotels of the World

Associate Manager supporting digital product operations and governance at Leading Hotels of the World. Coordinating digital initiatives and managing digital product backlogs for enhanced user experiences.

Posted 6/17/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Coordinate the execution, enhancement, and ongoing support of digital products and platforms
Manage and maintain digital product backlogs, ensuring requests are documented, prioritized, and aligned with business and operational needs
Gather, document, and refine business requirements, user stories, acceptance criteria, and functional specifications
Coordinate initiatives through discovery, development, testing, deployment, and post-launch validation
Partner with business stakeholders, IT, and external vendors to ensure timely and effective delivery of digital enhancements, releases, and operational improvements
Support release planning, deployment activities, launch readiness, and post-release validation across digital platforms
Coordinate user acceptance testing (UAT) and quality assurance activities to ensure releases meet business, content, and user experience requirements
Track and communicate project status, risks, dependencies, and issue resolution activities
Coordinate investigation and resolution of Level 2 web and mobile application issues with internal teams and external vendors, ensuring timely communication, follow-through, and operational support
Support ongoing optimization efforts based on user feedback, business needs, and digital performance
Support digital governance, compliance, and content quality initiatives across LHW's digital ecosystem
Maintain governance standards, processes, and documentation to promote consistency, quality, and adherence to organizational guidelines

Requirements

What you’ll need

Bachelor's degree and 3+ years of experience in digital product operations, digital product management, digital content management, e-commerce, or a related field; travel or hospitality experience preferred
Experience supporting the delivery, enhancement, and ongoing management of web, mobile, or other digital experiences in a cross-functional environment.
Knowledge of digital governance and compliance standards, including accessibility, privacy, security, and content governance best practices.
Experience with content management systems (CMS), content publishing workflows, and digital content governance preferred
Proficiency with analytics and reporting tools, including Google Analytics (GA4), with the ability to analyze data and communicate meaningful insights.
Familiarity with quality assurance, user acceptance testing (UAT), release management, and production support processes
Strong organizational, analytical, problem-solving, and project management skills, with the ability to manage multiple priorities and deadlines.
Excellent communication and collaboration skills, with the ability to work effectively across teams and influence stakeholders without direct authority

Benefits

Comp & perks

22 days of Paid Time Off (PTO)
11 paid holidays, including birthdays as a floating holiday
Medical coverage available within the first month
Health Savings Account (HSA) with Company contribution
401(k) company match up to 4% of salary
Up to $500 for home office setup credit
Up to $500 travel credit that supports and encourages our employees’ passion for travel
Unlimited access to financial advisors
Collaborative and inclusive work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital product managementdigital content managemente-commerceuser acceptance testing (UAT)quality assurancerelease managementanalyticsdata analysiscontent governancedigital performance optimization

Soft Skills

organizational skillsanalytical skillsproblem-solving skillsproject management skillscommunication skillscollaboration skillsinfluencing skills