The Leading Hotels of the World

Revenue Operations

• Lead and execute the end-to-end onboarding experience for hoteliers
• Partner closely with Implementation and Member Success teams to manage onboarding timelines
• Ensure hotel teams understand and adopt the foundational systems, tools, and processes
• Serve as the primary enablement contact throughout onboarding
• Design, develop, and deliver engaging learning programs
• Partner with internal stakeholders to create and enhance onboarding and enablement resources
• Deliver training initiatives that accelerate adoption and increase engagement
• Assess hotel readiness throughout the onboarding journey
• Conduct regular audits and performance reviews
• Identify opportunities to optimize distribution performance and commercial effectiveness
• Serve as a trusted advisor to hotel Commercial Strategy teams
• Support hotels in aligning LHW tools, programs, and capabilities with their unique business objectives
• Provide additional support to the Hotel Support team as needed

Senior Manager, Revenue Strategy & Enablement

Accounting Manager

• Support the Company’s general accounting and event financial operations.
• Assist with month-end and quarter-end close processes, account reconciliations, financial analysis, and audit support.
• Coordinate with Accounts Payable, Accounts Receivable, and external tax advisors.
• Support the accounting and reporting activities related to hosted and sponsored events, including budget tracking and vendor expense management.
• Work cross-functionally with internal teams and external partners to maintain compliance with accounting standards and regulatory requirements.

Accounting Specialist

Business Intelligence Analyst

• Assist in the creation and maintenance of Tableau reports and dashboards
• Support data validation and cleanup efforts
• Ensure consistency in key business definitions across datasets
• Work with data from multiple sources to fulfill ad-hoc reporting requests
• Provide timely, accurate insights to internal teams and member hotels
• Contribute to data-driven decision-making across Sales, Marketing, Finance, and Membership

Business Intelligence Intern

Digital Marketing

• Support the development of CRM personalization initiatives across email and push channels.
• Assist in organizing and structuring content data, including hotels, collections, and campaign themes.
• Analyze customer engagement data to identify trends and opportunities for optimization.
• Contribute to building frameworks for content tagging and recommendation logic.
• Support content automation efforts using tools such as Cloudinary and Contentful.
• Assist in developing reports and dashboards to measure campaign and content performance.
• Help document processes and best practices for CRM workflows and personalization strategies.
• Collaborate with cross-functional teams to support ongoing CRM projects and initiatives.
• Support Digital Marketing Solutions Team with member hotel website auditing & best practice compilation.

Digital Marketing Intern

Growth Marketing

• Identify and evaluate new growth opportunities that strengthen LHW’s member value proposition and long-term strategic position
• Source opportunities through a combination of external partnerships and strategic relationships, market and competitive insights, and internally generated concepts for new services or offerings
• Assess opportunities to determine where LHW has a strong opportunity to deliver value to members and create long-term strategic and/or commercial impact
• Apply enterprise evaluation frameworks to assess strategic fit, member value, scalability, and revenue or broader strategic potential
• Translate promising concepts into structured business cases that outline the value proposition, commercial model, operational implications, and investment requirements
• Develop financial models and scenario analyses to evaluate both direct revenue opportunities and initiatives that enhance the overall value of LHW membership
• Lead the incubation and pilot design of selected initiatives to test market viability and operational feasibility
• Support the transition of validated initiatives to the appropriate operating teams for long-term ownership and growth

Director, Strategic Growth

Strategy

• Lead the development and periodic refresh of LHW’s corporate strategy in partnership with the CEO and Executive Leadership Team, ensuring clear articulation of long-term growth objectives and strategic priorities
• Build business cases that define ROI from financial and value add perspectives
• Frame long-term growth opportunities, strategic choices, risks, and trade-offs to inform executive decision-making and enterprise prioritization
• Lead ongoing market, competitive, industry, and performance analysis - including scenario planning - to inform strategic choices and support Board discussions related to corporate strategy and long-term growth
• Identify emerging markets, geographic expansion opportunities, and evolving luxury hospitality trends that inform LHW’s long-term growth strategy, investments and development priorities
• Provide strategic insight to inform the evolution of LHW’s member value proposition and business model based on competitive dynamics, marketplace trends, and emerging industry practices, partnering closely with the Member Experience organization
• Leverage financial models and scenario analyses to evaluate both direct revenue opportunities and initiatives that enhance the overall value of LHW membership
• Translate strategic direction into a coherent set of enterprise priorities with clear ownership, sequencing, success metrics, and cross-functional alignment
• Establish and manage an enterprise strategy management process, including KPI tracking, quarterly strategy reviews, and a disciplined approach to identifying, prioritizing, and elevating initiatives for enterprise project management
• Lead and develop the Corporate Strategy and Strategic Growth team to support execution of the corporate growth agenda
• In partnership with our Business Intelligence & Customer Insights team, identify emerging geographic markets, destination trends, and hospitality product innovations that may represent strategic opportunities for LHW investment
• Provide market intelligence and strategic analysis that informs Development leadership on priority markets and growth opportunities.
• Track luxury travel trends, competitive developments, and evolving hotel product offerings to inform long-term growth strategy.
• Lead the evaluation, prioritization, and incubation of new services and growth opportunities
• Oversee development of business cases and recommend prioritization and sequencing to the CEO and Executive Leadership Team
• Partner with Commercial, Marketing, and Digital leaders to ensure alignment between functional strategies and enterprise strategy
• Support annual business planning and investment prioritization processes and contribute strategic analysis to capital allocation discussions and major growth initiatives
• Partner with functional leaders to drive alignment and change management for enterprise initiatives, ensuring clear communication, adoption planning, and accountability across the organization

Senior Director, Corporate Strategy

Business Development Rep

• Identify, qualify, and secure new business opportunities within the luxury group travel market for member hotels.
• Develop and execute targeted sales strategies that drive growth in leads, bookings, and revenue.
• Build deep knowledge of a growing portfolio of member hotels and translate that into compelling sales opportunities.
• Build and maintain strong relationships with key accounts, hotels, and industry partners.
• Plan and execute sales missions, client programs, and other key events, prioritizing high-impact opportunities.
• Prepare and deliver impactful presentations and lead meetings with internal teams, hoteliers, clients, and stakeholders.

Business Development Manager

Vice President

• Define and evolve an enterprise-wide data strategy aligned to commercial growth, member value, and long-term business priorities
• Establish data as a core enterprise capability across loyalty, personalization, distribution, and network intelligence
• Identify and prioritize high-impact data use cases that drive measurable business outcomes
• Partner with executive leadership to ensure data strategy is embedded into overall business and digital strategy
• Lead the modernization of data architecture, engineering, integration, and governance across the organization
• Advance a scalable, cloud-based data platform to support real-time and advanced analytics use cases
• Define and operationalize the distinction between operational (EDP) and analytical (EDW) environments
• Enable the foundation for AI, machine learning, and advanced analytics at scale
• Ensure interoperability and integration across internal systems and external partner platforms
• Establish enterprise data governance, ownership, and stewardship models across key domains
• Improve data quality, lineage, accessibility, and trust to support decision-making at all levels
• Design and scale a high-performing data organization, including talent, structure, and operating model
• Align data initiatives and investments with clear KPIs and measurable business impact
• Translate guest, member, and market data into actionable insights and scalable data products
• Enable personalization, loyalty optimization, pricing, and broader commercial performance initiatives
• Support data-driven decision-making across commercial, product, and operational teams
• Champion data fluency and adoption across leadership and the broader organization

VP, Enterprise Data

Account Manager

• Provide personalized strategic account management to LHW best customers (Strategic, managed and business development accounts) within the MICE & GROUPS segment
• Research and develop new clients and leads, promoting The Leading Hotels of the World brand as well as our Member Hotels
• Work towards set revenue targets and goals within the assigned segments
• Conduct educational webinar and training sessions for member hotels to support their development in the MICE sector
• Provide consultative and strategic advice to our hotels on revenue growth opportunities in the segment
• Liaise with internal team and hotel colleagues to ensure a smooth and successful handling of any enquiry
• Plan and execute a calendar of events within the MICE/Groups segment and run these events from start to finish
• Uncover new business opportunities and exposure possibilities for our hotels (ie attendance in external events)
• Manage the Entertainment Account Executive
• Provide and produce regular reporting on sales performance, forecasted group business, and pipeline development
• Support the Sales Team with conducting client research and acquisition when appropriate
• Effective and constant CRM (Salescloud) usage to ensure sales effectiveness and delivery according to company standards
• Representing the brand and member hotels as well as the LHW business principles and values at various events, including trade fairs, LHW road shows and showcases
• Event support - assistance in overall planning and organization process of Showcases, Roadshows, Leading by Invitation Events.
• Stay informed on industry trends, competitor strategies, and market dynamics to effectively position the hotel and secure group business.

Senior Account Manager – MICE

• Identify, qualify, and secure new business opportunities within the luxury group travel market for member hotels.
• Develop and execute targeted sales strategies that drive measurable growth in leads, bookings, and revenue.
• Build deep knowledge of a growing portfolio of more than 30-plus North American member hotels and translate that into compelling sales opportunities.
• Analyze pipeline activity to identify opportunities for growth.
• Build and maintain strong relationships with key accounts, member hotels, and industry partners.
• Plan and execute sales missions, client programs, and other key events.
• Prepare and deliver impactful presentations and lead effective meetings with internal teams and stakeholders.
• Manage and adhere to annual expense budgets for assigned markets.