The Leading Hotels of the World

General

• Support with hotel membership admissions process
• Support with hotel membership development strategy and lead generation
• Support with marketing material for membership development purposes
• Responsible for prospective hotel research and market research
• Support with handling and tracking of all incoming hotel leads and management of qualified prospect pipeline

Membership Development Intern

Product Operations

• Coordinate the execution, enhancement, and ongoing support of digital products and platforms
• Manage and maintain digital product backlogs, ensuring requests are documented, prioritized, and aligned with business and operational needs
• Gather, document, and refine business requirements, user stories, acceptance criteria, and functional specifications
• Coordinate initiatives through discovery, development, testing, deployment, and post-launch validation
• Partner with business stakeholders, IT, and external vendors to ensure timely and effective delivery of digital enhancements, releases, and operational improvements
• Support release planning, deployment activities, launch readiness, and post-release validation across digital platforms
• Coordinate user acceptance testing (UAT) and quality assurance activities to ensure releases meet business, content, and user experience requirements
• Track and communicate project status, risks, dependencies, and issue resolution activities
• Coordinate investigation and resolution of Level 2 web and mobile application issues with internal teams and external vendors, ensuring timely communication, follow-through, and operational support
• Support ongoing optimization efforts based on user feedback, business needs, and digital performance
• Support digital governance, compliance, and content quality initiatives across LHW's digital ecosystem
• Maintain governance standards, processes, and documentation to promote consistency, quality, and adherence to organizational guidelines

Associate Manager, Digital Product Operations – Governance

Data Engineer

• Design, build, and optimize data pipelines for ingestion, transformation, and delivery
• Develop and maintain scalable data architectures, including data lakes and data warehouses
• Model data to support analytics, reporting, and advanced use cases
• Ensure data quality, lineage, governance, and security standards are met
• Optimize performance across data platforms and pipelines
• Partner closely with the Business Intelligence & Customer Insights team to deliver timely, high-quality data
• Mentor engineers and promote best practices in DataOps and data engineering

Senior Data Engineer

Financial Planning and Analysis

• Oversee accounting operations for LATAM entities in Brazil and Mexico, ensuring accurate financial reporting, regulatory compliance, and adherence to company policies.
• Manage LATAM Accounts Payable processes, including invoice processing, approvals, and vendor relationship management.
• Act as the primary liaison between regional vendors and headquarters in New York.
• Reconcile bank accounts and corporate credit cards.
• Support payroll, tax, and employee benefits administration with global and local providers.
• Monitor expenses and identify cost-saving opportunities.
• Manage relationships with external accountants and service providers.
• Serve as the regional subject-matter expert on accounting, tax, and regulatory matters.
• Coordinate audits and maintain financial records using NetSuite and other systems.
• Support global accounting activities, including invoice processing, intercompany transactions, and expense reporting.
• Assist with month-end close activities, reconciliations, and balance sheet reviews.
• Partner with Finance and cross-functional teams on projects, process improvements, and system enhancements.
• Support global tax compliance initiatives and regulatory filings.
• Lead budgeting and forecasting processes for LATAM operations.
• Monitor performance against budget and prepare management reports.
• Analyze financial results, risks, opportunities, and key variances.
• Drive financial discipline and cost-control initiatives across the region.
• Manage office operations, facilities, supplies, and vendor relationships.
• Ensure compliance with local legal and regulatory requirements.
• Collaborate with HR, Finance, IT, and other departments to support business needs.
• Assist with special projects, employee engagement initiatives, and regional activities.

Finance and Accounting Analyst

Marketing

• Support the Regional Marketing team in implementing B2C and B2B campaigns.
• Execute marketing activities across multiple channels including LHW.com, email marketing, social media, PR.
• Build and execute email marketing campaigns in Salesforce Marketing Cloud.
• Help with pop-up banners and homepage from creation to distribution.
• Maintain the accuracy of campaign landing pages and hotel content on LHW.com.
• Conduct weekly rate audits of our Brand Marketing Offers and tracking on Salesforce.
• Track marketing and PR activities in Salesforce.
• Help prepare marketing campaign results reporting and assist in building presentations.
• Proactive input on improvement suggestions on tools and processes within the Regional Marketing Team.
• Prepare and distribute to stakeholders the weekly updates email by region reporting on upcoming marketing initiatives in the region.
• Oversee the entire translation process, which involves coordinating tasks, assigning translations to translators, and ensuring timely delivery.
• Conduct translation revisions from English to French.
• Help prepare meeting presentations with hoteliers.
• Keep the hotelier-facing content updated with relevant information.
• Assist with the content development of the hotelier-facing PR & Marketing Newsletter and hotelier-facing webinar.
• Help with onboarding marketing activities of New Member Hotels.

Intern – Regional Marketing

Revenue Operations

• Lead and execute the end-to-end onboarding experience for hoteliers
• Partner closely with Implementation and Member Success teams to manage onboarding timelines
• Ensure hotel teams understand and adopt the foundational systems, tools, and processes
• Serve as the primary enablement contact throughout onboarding
• Design, develop, and deliver engaging learning programs
• Partner with internal stakeholders to create and enhance onboarding and enablement resources
• Deliver training initiatives that accelerate adoption and increase engagement
• Assess hotel readiness throughout the onboarding journey
• Conduct regular audits and performance reviews
• Identify opportunities to optimize distribution performance and commercial effectiveness
• Serve as a trusted advisor to hotel Commercial Strategy teams
• Support hotels in aligning LHW tools, programs, and capabilities with their unique business objectives
• Provide additional support to the Hotel Support team as needed

Senior Manager, Revenue Strategy & Enablement

Accounting Manager

• Support the Company’s general accounting and event financial operations.
• Assist with month-end and quarter-end close processes, account reconciliations, financial analysis, and audit support.
• Coordinate with Accounts Payable, Accounts Receivable, and external tax advisors.
• Support the accounting and reporting activities related to hosted and sponsored events, including budget tracking and vendor expense management.
• Work cross-functionally with internal teams and external partners to maintain compliance with accounting standards and regulatory requirements.