Head of Product Operations

Canary Technologies

Head of Product Operations responsible for building infrastructure for product operations in a hospitality tech company. Overseeing analytics, communication, and onboarding processes while optimizing team efficiency.

Posted 7/16/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $200,000 - $240,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing analytics stacks, including instrumentation standards and KPI frameworks, while effectively communicating across product and GTM teams. Proven ability to build systems that support product operations and drive strategic initiatives in a B2B SaaS environment.

Highest-signal resume keywords

7+ Years In Product OperationsStrong SQL SkillsExperience With BI ToolsProgram Management ExpertiseExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI FrameworksInstrumentation StandardsDashboard CreationData ModelingEvent Taxonomy

Soft Skills

Excellent CommunicatorDetail-OrientedStrategic Thinker

Tools & Technologies

OmniAmplitudeLooker

Industry Keywords

B2B SaaSProduct AnalyticsHospitality TechGrowth-Stage Company

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when.
Manage the communication and process around changes to existing products.
Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.
Own new-PM onboarding as a designed program, not an ad-hoc handoff

Requirements

What you’ll need

7+ years in product operations, strategy & operations, analytics, or a related role — ideally at a B2B SaaS company that scaled through complexity.
A builder of systems, not a manager of tasks. You've owned infrastructure that kept running after you moved on to the next thing.
Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar) — you can build dashboards and data models yourself, not just direct others to.
Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.
Sharp program manager who can run the alpha → beta → GA lifecycle process across a multi-product org without losing the details.
Excellent communicator — you can translate messy operational realities into clear frameworks and get buy-in from engineers, PMs, and execs alike.
Bonus: experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.

Benefits

Comp & perks

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.