Canary Technologies

Technical Recruiter

• Collaborate with hiring managers to define core competencies for open roles, draft precise job descriptions, and establish effective interview workflows.
• Execute the end-to-end hiring process, including sourcing, initial screening and interview management.
• Proactively identify and engage qualified talent through LinkedIn, professional networks, and targeted outreach to maintain a healthy pipeline.
• Serve as the main point of contact for all applicants, ensuring a consistent, professional, and transparent experience throughout the hiring journey.
• Ensure the Applicant Tracking System (ATS) remains accurate and up to date to provide leadership with clear visibility into the hiring funnel.
• Act as the primary liaison for recruitment agencies and search firms when supplemental support is required for specialized searches.
• Track and communicate key recruitment metrics, such as time-to-hire and source effectiveness, to help optimize the talent acquisition strategy.

Senior Technical Recruiter

Full-stack Engineer

• Architect and manage AWS infrastructure, balancing performance, cost, and reliability
• Build and maintain infrastructure-as-code using Terraform to ensure repeatable, version-controlled deployments
• Design and operate CI/CD and GitOps pipelines on Kubernetes, including Helm-based deployments managed through ArgoCD, that enable teams to ship safely and frequently
• Manage service-to-service traffic, observability, and security using a service mesh such as Istio
• Lead capacity planning, performance tuning, and cost-optimization efforts across the AWS footprint
• Implement observability, alerting, and incident-response practices to meet reliability and uptime targets
• Drive security standards into infrastructure, including IAM, network segmentation, and secrets management
• Mentor engineers, conduct design and code reviews, and document architecture decisions and runbooks

Senior Software Engineer

Sales Operations Manager

• Own the end-to-end onboarding and ramp experience for every new sales hire — from pre-boarding through fully ramped — including curriculum design, learning paths, milestones, and ramp-time targets.
• Build structured, measurable onboarding programs with clear competency checkpoints, certifications, and graduation criteria so we know exactly when a new rep is ready to carry quota.
• Continuously iterate on the onboarding experience based on new hire feedback, manager input, and ramp-time data; reduce time-to-productivity quarter over quarter.
• Design and run "everboarding" programs that keep tenured reps growing — recurring skill-building sprints, deep-dive workshops, role-based learning tracks, and certification refreshes tied to product and process changes.
• Identify capability gaps across the team through call reviews, win/loss analysis, and partnership with sales leadership; build targeted upskilling programs to close them.
• Develop and maintain a sales competency framework that defines what “good” looks like at each level (SDR, AE, Senior AE, etc.) and powers career development conversations.
• Own, build, and continuously improve the sales playbook library — capturing how we run discovery, demos, multi-threading, objection handling, negotiation, and every other repeatable motion.
• Codify institutional knowledge from top performers into reusable resources so best practices spread across the team instead of staying tribal.
• Maintain a single source of truth for sales messaging, positioning, competitive intel, and product knowledge; ensure content stays accurate as the product and market evolve.
• Partner with Product and Marketing teams to ensure sales messaging, positioning, and product knowledge stays consistent and current across the team.
• Partner with Customer Success team on handoff processes and post-sale enablement so the customer experience stays seamless from first call through renewal.
• Champion knowledge-sharing rituals across the sales org and tailor enablement to a globally distributed team while maintaining consistency across regions and markets.

Sales Enablement Manager

• Directly manage a pod of engineers responsible for Canary's Voice AI product, including inbound call handling, reservation booking and modification flows, service request creation, and intelligent call transfer
• Set an example as an IC in terms of both the quality and velocity of code that you ship
• Own the architecture and its evolution across telephony integrations (Twilio, Bandwidth, etc), real-time AI components (Deepgram, ElevenLabs, OpenAI), and integration points with PMS Gateway, CRS Gateway, and the Ticket Gateway
• Drive measurable improvements in call containment, transfer quality, latency, and cost-per-call by deeply understanding metrics and how hotels and guests use the product
• Partner closely with Product Managers to inform roadmap and prioritization, with a strong voice on product decisions for the Voice AI surface area
• Independently mentor and advise engineers in the pod, and build engineering execution plans, break down work, and assign it across the team
• Run pod processes autonomously and escalate appropriately when required
• Participate in hiring and interviewing for the Voice AI team and broader engineering org

Lead Engineer

Chief of Staff

• Act as a trusted thought partner to the CEO on strategy, prioritization, and execution
• Help set and manage the CEO’s agenda, ensuring focus on the highest-impact initiatives
• Assist in the preparation of Board materials, investor updates, and key executive communications
• Drive alignment, accountability, and follow-through across the executive team
• Own and execute cross-functional initiatives spanning all parts of the business
• Identify risks, gaps, and opportunities early, and proactively recommend solutions
• Serve as a point of leverage between the CEO and the broader organization
• Management of CEO's EA
• Own and execute corporate development efforts, including: M&A strategy and evaluation, financial modeling, valuation, and strategic analysis, diligence coordination and transaction execution, post-merger integration planning and execution, support long-term strategic planning, capital allocation decisions, and growth initiatives, assist with international expansion and new product line strategy as needed

Chief of Staff – Corporate Development Lead

Customer Success Manager

• Own the end-to-end onboarding and ramp experience for every new CS hire — from pre-boarding through fully ramped — including curriculum design, learning paths, milestones, and ramp-time targets.
• Build structured, measurable onboarding programs with clear competency checkpoints, certifications, and graduation criteria so we know exactly when a new hire is ready to own accounts.
• Continuously iterate on the onboarding experience based on new hire feedback, manager input, and ramp-time data; reduce time-to-productivity quarter over quarter.
• Design and run "everboarding" programs that keep tenured CSMs growing — recurring skill-building sprints, deep-dive workshops, role-based learning tracks, and certification refreshes tied to product and process changes.
• Identify capability gaps across the team through skills assessments, call reviews, and partnership with CS leadership; build targeted upskilling programs to close them.
• Develop and maintain a CS competency framework that defines what good looks like at each level and powers career development conversations.
• Own, build, and continuously improve the CS playbook library — capturing how we run renewals, expansions, escalations, executive business reviews, onboarding handoffs, and every other repeatable motion.
• Codify institutional knowledge from top performers into reusable resources so best practices spread across the team instead of staying tribal.
• Maintain a single source of truth for CS processes, methodologies, and customer-facing materials; ensure content stays accurate as the product and motion evolve.
• Own CS team tooling (Notion, Gainsight, Gong, Salesloft, Salesforce, etc.) — access, enablement, adoption, and best practices.
• Embed AI into team workflows to help CSMs work smarter and scale their impact.

Customer Success Enablement Manager

Software Engineer

• Own the design, development, and maintenance of Canary’s mobile SDKs (iOS and/or Android) that power guest and staff experiences for large hotel brands
• Create best‑in‑class developer experiences: clear APIs, robust samples, documentation, and upgrade paths
• Build features and UI components for our first‑party staff apps with a focus on reliability and performance
• Partner with Product and Design to scope, sequence, and ship customer‑impacting work
• Collaborate with Backend and Platform teams to define mobile‑server contracts and observability
• Establish SDK versioning, release processes, and semantic change management
• Improve code quality through testing, automation, and thoughtful architecture
• Participate in code reviews and mentor other engineers
• Drive operational excellence including monitoring, logging, crash analytics, and on‑call readiness

Senior Mobile SDK Engineer

• Own the design, development, and release of features in Canary’s first-party staff and guest mobile apps
• Ship high-quality UI and product flows on iOS or Android with a focus on reliability, accessibility, and performance
• Partner with Product and Design to scope, sequence, and deliver customer-impacting work
• Collaborate with Backend and Platform teams to define mobile-server contracts, error handling, and observability
• Establish and improve release processes, feature flags, and crash/regression monitoring
• Improve code quality through testing, automation, and thoughtful architecture
• Participate in code reviews and mentor other engineers
• Drive operational excellence including monitoring, logging, crash analytics, and on-call readiness

Senior Mobile Engineer

Account Executive

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Full-Cycle Sales Representative – UKI, English Speaking

Product Manager

• Own and define the product strategy and roadmap with a clear multi-quarter roadmap
• Build new native products 0 → 1 to capture that solve real customer problems and generate new revenue for the business
• Interface with Enterprise customer leadership teams, ensuring our products fully support their needs and position Canary as a critical and valuable partner for their business
• Evolve our SDKs to be even easier to adopt, well-documented, versioned, and observable for reliability
• Partner with Design and Eng to establish mobile UI patterns, accessibility standards, and performance budgets (startup time, bundle size, battery/CPU)
• Set quality bars for mobile releases including telemetry, alerting, and crash-free thresholds; partner with QA to scale automated test coverage
• Collaborate with other Canary product teams to unlock mobile-first experiences powered by Canary’s core services
• Drive rollout plans, experimentation, and measurement to improve activation, engagement, retention, and app store ratings
• Champion security, privacy, and compliance across mobile (PII handling, PCI concerns, secure storage, secrets, and transport)
• Maintain a well structured backlog, lead all team ceremonies, and ensure successful and on time execution and delivery

Product Lead, Mobile

• Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Lead all aspects of the onboarding process, including collecting client requirements, conducting webinars, and completing initial account setup to ensure a smooth and efficient start
• Partner with clients to understand their goals, demonstrate how Canary’s solutions address their needs, and minimize time-to-value
• Build and maintain strong relationships with key stakeholders, identifying pain points and opportunities for growth. Collaborate with Sales to close expansion opportunities and communicate client feedback to inform the product roadmap
• Own a book of business and proactively identify growth opportunities, partnering with Sales to expand the book of business
• Act as a trusted advisor, identifying and resolving client challenges while ensuring alignment with Canary’s goals