Canary Technologies

Sales Development Rep

• Conduct persistent outreach to targeted prospects (dials/email)
• Communicate our value proposition to decision makers and qualify them for potential sales opportunities
• Deliver against a quota for qualified leads
• Leverage prospecting tools to research companies and identify key decision makers
• Collaborate closely with our Account Executives to help them close accounts and accelerate pipeline growth
• Contribute towards optimizing our approach towards sales development to drive ongoing improvement
• Leverage Salesforce for lead and pipeline management, and sales forecasting
• Participate in knowledge sharing, training updates and process optimization

Sales Development Representative

Product Marketing

• Become the authoritative expert on the hospitality tech landscape, customer needs, competitive dynamics, and regulatory requirements specific to the EMEA and APAC regions.
• Own and execute the regional GTM plans for new product launches, features, and major releases, adapting global strategies to resonate with local market nuances.
• Develop compelling, culturally relevant product positioning, value propositions, and messaging that addresses the unique pain points of hoteliers and guests in target countries within EMEA and APAC.
• Partner closely with regional Sales and Customer Success teams to create localized sales tools and collateral, including presentations, case studies, battlecards, and training materials that empower them to win new business.
• Collaborate with the content and demand generation teams to support regional marketing campaigns, events, and localized content (e.g., website copy, blogs, webinars) that drive pipeline.
• Track and analyze key competitors, identifying their strategies, product features, and market presence in EMEA/APAC to inform our regional roadmap and differentiation strategy.
• Utilize data to measure the success of regional marketing initiatives, GTM programs, and product adoption, reporting on key metrics and providing actionable insights for optimization.
• Act as the liaison between the global Product, Marketing, Sales, and Leadership teams, synthesizing market feedback from the regions to influence the product roadmap and corporate strategy.

Product Marketing Manager, EMEA – APAC

Product Manager

• Set a multi‑year product vision and translate it into clear strategies, multi‑quarter roadmaps, and measurable outcomes. Hold yourself and the team accountable to business KPIs.
• Operate with a CEO mindset for your portfolio: know the numbers cold, make focused bets, and pivot quickly based on customer truth and data.
• Drive end‑to‑end execution across multiple streams of work. Create clarity from ambiguity, sequence milestones, manage risks, and remove blockers to deliver reliably.
• Raise the bar for product craft and reliability. Establish quality standards, review work rigorously, and ensure we ship intuitive, durable solutions that scale.
• Lead customer‑backwards discovery. Pair qualitative insights with quantitative analysis to identify the highest‑leverage problems and validate solutions.
• Build and lead a small team of Product Managers. Coach for outcomes, provide clear expectations, and develop talent through feedback, modeling, and opportunity.
• Influence broadly without relying on authority. Align executives and cross‑functional leaders through clear narratives, crisp decision docs, and transparent tradeoffs.
• Partner deeply with Engineering and Design to balance speed, scope, and technical integrity. Make pragmatic decisions that protect long‑term velocity.
• Orchestrate go‑to‑market with Sales, Marketing, and Customer Success. Define positioning, enablement, rollout plans, and feedback loops to drive adoption.
• Institute operating rhythms that reinforce learning: post‑launch reviews, experiment cadences, KPI health checks, and decision logs.
• Manage a portfolio of bets. Allocate resources, sunset low‑ROI work, and double down where impact is greatest.
• Model Canary’s operating principles: bias for action, bold choices, customer truth, rally and inspire, learn and adapt. Reinforce these behaviors across the team.

Director of Product

Product Designer

• Own the end-to-end design strategy across product surfaces spanning Arrivals & Departures, Guest Communications, Payments, and Mobile.
• Build, mentor, and manage a high-performing team of designers and researchers. Establish clear career paths and a strong design culture.
• Define and evolve Canary’s design system and component libraries across web and mobile. Ensure consistency, quality, and velocity.
• Partner with PM and Eng leads to shape problem definition, roadmap, and scoping for initiatives. Drive clarity and outcomes.
• Raise quality through strong critique, design reviews, and mechanisms for usability, accessibility, and brand expression.
• Lead research and discovery to deeply understand guest, staff, and enterprise stakeholder needs, translating insights into clear product decisions.
• Collaborate with Enterprise and Customer Success teams to support chain-wide rollouts and brand standards for global hotel groups.
• Establish operational practices for design planning, capacity, and measurement. Instrument the experience to quantify impact.
• Represent Design in exec forums. Communicate strategy, tradeoffs, and results with clear narratives and artifacts.

Head of Design

iOS Engineer

• Own the design, development, and maintenance of Canary’s iOS SDKs that power guest and staff experiences for large hotel brands
• Create best‑in‑class developer experiences: clear APIs, robust samples, documentation, and upgrade paths
• Build features and UI components for our first‑party staff apps with a focus on reliability and performance
• Partner with Product and Design to scope, sequence, and ship customer‑impacting work
• Collaborate with Backend and Platform teams to define mobile‑server contracts and observability
• Establish SDK versioning, release processes, and semantic change management
• Improve code quality through testing, automation, and thoughtful architecture
• Participate in code reviews and mentor other engineers
• Drive operational excellence including monitoring, logging, crash analytics, and on‑call readiness

Senior iOS SDK Engineer

Android Engineer

• Own the design, development, and maintenance of Canary’s Android SDKs that power guest and staff experiences for large hotel brands
• Create best‑in‑class developer experiences: clear APIs, robust samples, documentation, and upgrade paths
• Build features and UI components for our first‑party staff apps with a focus on reliability and performance
• Partner with Product and Design to scope, sequence, and ship customer‑impacting work
• Collaborate with Backend and Platform teams to define mobile‑server contracts and observability
• Establish SDK versioning, release processes, and semantic change management
• Improve code quality through testing, automation, and thoughtful architecture
• Participate in code reviews and mentor other engineers
• Drive operational excellence including monitoring, logging, crash analytics, and on‑call readiness

Senior Android SDK Engineer

Analyst

• Collect, analyze, and interpret data from various sources to support business decision-making processes.
• Develop and maintain dashboards, reports, and data visualizations to monitor key performance indicators (KPIs) and business metrics.
• Collaborate with cross-functional teams, including Marketing, Sales, Product, Customer Success, and Customer Support, to gather requirements and deliver actionable insights.
• Support the implementation of data-driven strategies and initiatives to optimize business processes and achieve organizational goals.
• Ensure data integrity and accuracy by performing regular data quality checks and validation.
• Stay updated with industry trends, best practices, and emerging technologies in data analytics and business intelligence.
• Lead ad‑hoc analyses that inform prioritization and leadership team’s strategy
• Improve data quality for analytics use cases by writing validation queries, reconciling sources, and raising issues with clear business impact.

Strategic Analyst

Account Executive

• Deliver against a revenue quota
• Partner with sales development and customer renewals and success to ensure a seamless sales and customer experience
• Research and reach out to target accounts through a variety of channels--email, phone, social media, direct mail, in person meetings, etc
• Work with an SDR to qualify and set up inbound meetings
• Help develop an outbound sales process that enables us to scale
• Leverage Salesforce for lead and pipeline management, and sales forecasting

SMB Account Executive

Customer Success Manager

• Support CS Operations: Partner with the Senior CS Operations & Strategy Manager to execute projects, troubleshoot workflow issues, and analyze data to support strategic decisions.
• Support GTM Data Needs: Respond to ad-hoc analytics and data ticket requests from CS and other GTM teams, delivering timely, accurate insights to inform decision-making.
• Own Reporting Infrastructure: Create dashboards and reporting frameworks that surface actionable insights across implementation, adoption, risk, renewals, and NRR.
• Ensure Data Integrity: Own data hygiene across platforms, resolve discrepancies in customer data, and maintain accurate segmentation and health score logic.
• Drive Operational Efficiency: Analyze and improve CS processes to reduce manual work, increase team efficiency, and ensure scalability of workflows like onboarding, QBRs, and renewal tracking.
• Manage Tooling & Automation: Manage and optimize the CS tech stack (Gainsight, Salesforce, Gong), implement lifecycle automations, and support feature rollout and user adoption across the team.
• Maintain Documentation: Create and maintain documentation for processes, procedures, and best practices.

Customer Success Strategy – Operations Manager

DevOps Engineer

• Drive incident response best practices, lead postmortems, and define SLAs/SLOs across platform services
• Collaborate with product & app teams to implement reliability reviews
• Oversee evolution of the observability stack
• Build frameworks and tools that reduce toil and empower engineering teams with self-service capabilities
• Advocate for reliability and operational excellence across product and engineering teams

Lead Site Reliability Engineer – SRE

Full-stack Engineer

• We’re hiring multiple Senior Full Stack Engineers to join our engineering team and enable our next phase of growth.
• Canary's engineering team is fully remote!
• You should be a strong IC that can deal with ambiguity, and understand what it takes to build quality, maintainable full-stack applications.
• You should also care deeply about the customer experience and work closely with Product Managers to inform product decision making.
• The services built and owned by your team will have to operate at large scale and hence passion and discipline around operational excellence is essential.

Senior Software Engineer

Account Manager

• Develop and execute a comprehensive partnership strategy aligned with Canary’s business objectives and product roadmap.
• Identify, evaluate, and prioritize opportunities with PMS providers, payment processors, and hospitality technology vendors.
• Build relationships with key decision‑makers at target partner organizations.
• Lead end‑to‑end negotiations, including commercial terms, technical requirements, and legal agreements.
• Develop joint business plans with strategic partners, including revenue targets, integration roadmaps, and go‑to‑market strategies.
• Manage a portfolio of existing partnerships and drive mutual success and expansion opportunities.
• Track and report performance metrics such as integration adoption, revenue impact, and customer satisfaction.
• Collaborate with engineering and product to define integration requirements and technical specifications.
• Oversee technical onboarding for new partners to ensure smooth and timely integrations.
• Partner with product management to prioritize partnership‑driven features and enhancements.
• Partner with sales and customer success to leverage partnerships for acquisition and retention.
• Collaborate with marketing on co‑marketing initiatives, joint case studies, and announcements.
• Work with legal and finance on agreements, revenue sharing models, and compliance.
• Present partnership updates and recommendations to executive leadership.
• Represent Canary at industry events and strengthen Canary’s reputation as a preferred integration partner within hospitality tech.
• Stay current on industry standards, emerging technologies, and regulatory changes affecting hospitality payments and integrations.

Technology Partnerships Lead

Application Engineer

• Define and enforce best practices for secure coding, dependency management, and design reviews across engineering teams
• Integrate and manage SAST, DAST, and SCA tools within CI/CD pipelines (e.g., GitHub Actions)
• Partner with developers on new features and systems to identify risks early in the lifecycle
• Implement best practices for secrets handling, API authentication/authorization, and data protection
• Build security guidelines, training, and reusable libraries/patterns so that teams can ship secure code faster
• Triage and prioritize findings from bug bounties, penetration tests, and automated scans, ensuring timely resolution
• Act as the bridge between application developers and platform engineers to align app security with infra and compliance requirements
• Implement monitoring, alerting, and remediation for security incidents across our platform
• Scan and remediate vulnerabilities in container images, OS packages, dependencies, and IaC templates
• Design and maintain least-privilege IAM roles, secrets management, and authentication flows
• Automate evidence gathering and control enforcement for SOC 2, ISO 27001, and others
• Own strategy for application security tooling, automation, and developer enablement; collaborate with SREs, infra, and data engineers to keep platform secure and scalable

Senior Application Security Engineer

• Directly manage a pod of engineers responsible for accelerating Canary's growth in EMEA
• Set an example as an IC in terms of both the quality and velocity of code that you ship
• Think about overall architecture and own its evolution based on engineering and product needs
• Understand metrics and how our customers use our products, strong voice on product decisions and prioritization
• Independently mentor and advise engineers in a pod
• Build engineering execution plans, breakdown and assign work to engineers in the pod
• Run pod processes autonomously and escalate appropriately when required
• Participate in hiring and interviewing

Lead Engineer

Recruitment

• Coordinate candidate interviews, working with a recruiter to manage calendars and schedule interviews.
• Assist with candidate communications, sending out confirmation emails and answering basic questions.
• Enter and maintain candidate data in our applicant tracking system (ATS), ensuring all information is accurate and up-to-date.
• Support the recruitment team with general administrative tasks, such as preparing materials or organizing files.

Recruiting Coordinator

• Collaborate with senior leaders to create a recruitment process and execute it.
• Advertise open jobs and post them on various job boards and social media channels.
• Conduct proactive candidate sourcing and sort/screen candidate resumes.
• Schedule phone and in person interviews and address candidate questions throughout the interview process.
• Process position requisitions and manage all applications, resumes, and internal job postings.
• Utilize, maintain and update ATS (e.g., Lever) to track applicants and improve processes.
• Administer pre-employment testing as required and check references.
• Own recruiting agency relationships for all departments and provide insights on talent attraction metrics (funnel, sources, conversion, retention).
• Ensure a positive candidate experience.

Talent Acquisition Manager

Implementation Specialist

• Own end-to-end implementation for enterprise hotel groups from planning through deployment and handoff.
• Coordinate multi-property rollouts across hundreds/thousands of properties, balancing timelines and dependencies.
• Manage complex system integrations (PMS, POS, CRM, payments, APIs).
• Act as the primary deployment liaison for enterprise client stakeholders, including IT and operations leadership.
• Develop scalable processes, frameworks, and playbooks for enterprise deployments.
• Deliver executive-level communication: project updates, risk assessments, strategic alignment.
• Partner cross-functionally with Product, Engineering, and Support to resolve technical challenges.
• Drive continuous improvement of enterprise onboarding practices.

Enterprise Implementation Manager

• About Us and Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
• Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
• Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work.
• Join us in shaping the future of hospitality!
• About the Role: We’re seeking a proactive and driven Customer Success Enablement Manager to join our growing team.
• In this role, you’ll be instrumental in designing and delivering the training, tools, and processes that empower our CS organization to deliver exceptional customer experiences at scale.
• As an Enablement Manager, you’ll support our Customer Success team and work closely with Sales, Product, and Marketing teams to ensure consistent messaging, impactful onboarding, and continuous learning across the organization.
• Your efforts will directly influence team performance and customer value, establishing you as a key player in shaping the future of how Canary enables success for both our people and our customers.

Customer Success Enablement Manager

You'll be the cornerstone of our kiosk activation strategy, leading on-site deployments across North America and occasionally EMEA. Your deep understanding of hotel operations will be invaluable as you analyze reservation data to ensure our kiosks handle every scenario - from simple walk-ins to complex group blocks with routing rules. Working closely with our engineering and customer success teams, you'll translate the intricacies of hotel workflows into product requirements and configurations that actually work in the real world. This means getting hands-on with Opera PMS settings, testing kiosk hardware in our New York office, and being on-site during critical go-lives to ensure smooth implementations. You'll develop the playbooks that allow us to scale across different brands and property types, while training hotel staff to confidently support the technology. Most importantly, you'll be our eyes and ears in the field, helping us understand what hotels really need versus what we think they need.

Kiosk Implementation Specialist

• Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
• Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
• Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
• Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
• Join us in shaping the future of hospitality!
• We are seeking a highly motivated Sales Development Representative (SDR) to help our growing company drive new customer acquisition.
• This role will provide a career path in outbound sales for talented individual.
• Conduct persistent outreach to targeted prospects (dials/email)
• Communicate our value proposition to decision makers and qualify them for potential sales opportunities
• Deliver against a quota for qualified leads
• Leverage prospecting tools to research companies and identify key decision makers
• Collaborate closely with our Account Executives to help them close accounts and accelerate pipeline growth
• Contribute towards optimizing our approach towards sales development to drive ongoing improvement
• Leverage Salesforce for lead and pipeline management, and sales forecasting
• Participate in knowledge sharing, training updates and process optimization

Sales Development Representative

Sales Development Representative

Product Marketing Manager, EMEA – APAC

Director of Product

Head of Design

Senior iOS SDK Engineer

Senior Android SDK Engineer

Strategic Analyst

SMB Account Executive

SMB Account Executive

Customer Success Strategy – Operations Manager

Lead Site Reliability Engineer – SRE

Senior Software Engineer

Technology Partnerships Lead

Senior Application Security Engineer

Lead Engineer

Recruiting Coordinator

Talent Acquisition Manager

Enterprise Implementation Manager

Customer Success Enablement Manager

Kiosk Implementation Specialist

Sales Development Representative, Mid Market