Product Operations Manager, AI Voice

Canary Technologies

Product Operations Manager enhancing Voice AI rollout for hotels, driving adoption and success on a global scale. Specializing in product operations and technical implementation in a B2B SaaS environment.

Posted 7/6/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating complex product rollouts and driving adoption through data-driven decision-making, effective communication, and program management. Proficient in defining KPIs, designing experiments, and utilizing BI tools to enhance operational efficiency.

Highest-signal resume keywords

Product OperationsTechnical Program ManagementSQL SkillsProgram ManagementB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven Decision MakingExperiment DesignKPI DefinitionDashboard BuildingA/B Testing

Soft Skills

Excellent CommunicationAlignment BuildingBias for Action

Tools & Technologies

BI ToolsAnalytics Tools

Industry Keywords

Voice AIGo-To-MarketHospitality TechTelephonyCommunications Products

Tech Stack

Tools & technologies

GoSQL

About the role

Key responsibilities & impact

Coordinate end-to-end rollout and go-live for Voice AI — launch readiness, run-of-show, and alignment across Product, Engineering, CS, and GTM.
Drive adoption, not just go-live: make sure new capabilities land with customers and deliver the efficiency, revenue, and guest-experience gains they're built for.
Run the feedback loop between the field and engineering to bring them into the roadmap.
Run experiments — A/B tests, phased rollouts, pilots, and early access programs — to validate what works before scaling.
Own the measurement framework for Voice: define the KPIs that matter and maintain the dashboards the team relies on.
Partner with Go-To-Market to make each rollout better than the last through process improvements and AI-enabled workflows.

Requirements

What you’ll need

3+ years in product operations, technical program management, strategy & operations, consulting, or a related role — ideally in B2B SaaS.
Track record of owning complex launches and rollouts end-to-end, coordinating across Product, Engineering, and GTM.
Data-driven, with SQL skills and hands-on experience designing experiments, defining KPIs, and building dashboards in BI/analytics tools.
Strong program management skills — comfortable driving many moving parts and multiple concurrent deployments through ambiguity to done.
Excellent communicator who can work with both technical and non-technical audiences and build alignment; bias for action in a fast-paced, high-growth environment.
Bonus: APIs/scripting and a tinkerer's instinct; experience in hospitality tech or telephony/voice/communications products.

Benefits

Comp & perks

Canary Days: Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: Each individual is provided a budget towards any purchases that help us achieve personal goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas and are provided a travel stipend.
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.