Implementation Engineer, AI Voice

Canary Technologies

Implementation Engineer overseeing the technical onboarding for Canary's Voice AI product. Involved in telephony setups, issue resolving, and collaborating closely with hotel IT and carriers.

Posted 7/6/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Own the technical onboarding and go-live for Canary's Voice AI product — number provisioning, telephony configuration, transfer logic, and testing — running multiple deployments in parallel.
Run telephony requirements calls with hotel IT, PBX vendors, and carriers, and coordinate number porting and carrier changes for a clean setup.
Debug routing and call-quality issues hands-on — read SIP logs and diagnose across SIP trunking, SBCs, STIR/SHAKEN attestation, PBX rules, and carrier ownership.
Serve as the escalation point for live telephony issues post-launch — when a property's calls need attention, you own getting them working again.
Partner with Product on call flow and escalation design, thinking in terms of modern conversational AI rather than legacy IVR menus.
Be the internal source of truth on voice/telephony — keep compliance handled (E911, STIR/SHAKEN, TCPA), document setup requirements, and build repeatable processes so onboarding scales.

Requirements

What you’ll need

3+ years of hands-on experience implementing or supporting voice/telephony systems — VoIP, SIP trunking, SBCs, PBX platforms (e.g. Mitel, Avaya, Cisco), or cloud telephony.
Able to read SIP logs and debug independently across both routing and call quality (transfer declines, latency/jitter, attestation problems).
Working knowledge of how numbers, carriers, and porting function in practice, plus telephony compliance (E911, STIR/SHAKEN, TCPA; PCI awareness a plus).
A modern view of voice — excited to partner with Product on conversational AI call flows, not just build static IVR trees.
Comfortable being customer-facing and self-directed — leading technical conversations with a hotel's IT team, vendors, and carriers, and owning the domain end-to-end including production escalations.
Bonus: experience with hospitality systems (PMS integration, in-room/front-desk phone setups), CCaaS platforms, or AI voice products.

Benefits

Comp & perks

Canary Days: Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

VoIPSIP TrunkingSBCsPBX PlatformsSIP Log AnalysisCall Quality DebuggingNumber PortingTelephony ConfigurationE911 ComplianceSTIR/SHAKEN Compliance

Soft Skills

Self-DirectedCustomer-FacingTechnical CommunicationProblem-Solving