Customer Success Associate

. Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding .

Posted 7/6/2026full-timeRemote • 🇦🇷 ArgentinaJuniorMid-LevelWebsite

Key responsibilities & impact

Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding
Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations
Coordinate and schedule onboarding and training sessions with customers
Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects)
Participate in special projects, including customer outreach, reporting, and operational support
Provide timely updates to CSMs and stakeholders on task progress and completion
Maintain clear and professional communication with customers across all interactions
Identify process improvement opportunities and contribute to enhancing team efficiency
Maintain clear, professional, and customer-friendly communication across all customer interactions
Support real-time operational workflows, including guest-facing interactions such as assisting with remote check-in experiences when required
Provide high-quality customer service while troubleshooting operational or guest-related issues in real time

What you’ll need

1–3 years of experience in customer support, customer success, operations, or hospitality
Strong attention to detail and ability to manage multiple tasks simultaneously
Excellent communication skills (written and verbal)
Comfortable working in a fast-paced, high-volume environment
Strong customer service mindset with the ability to confidently assist guests and provide a positive experience in real-time interactions
Experience with customer-facing interactions and problem-solving
Ability to follow structured processes while adapting to new workflows
Strong organizational and time management skills
Comfortable working flexible schedules, including weekends, based on operational and coverage needs
Experience with tools such as CRM systems, ticketing platforms, or similar operational tools
Preferred: Experience working in hospitality or hotel front desk operations
Preferred: Familiarity with PMS systems (e.g., Opera) or similar tools

Comp & perks

Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.

ATS Keywords

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Soft Skills

Organizational SkillsTime ManagementProblem-SolvingCustomer Service Mindset